Another Sky Price Increase

Author
Discussion

Ej74

1,038 posts

184 months

Tuesday 26th July 2016
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I switched to Virgin and ....I hate it
So old skool its unbelievable

Sky bill was running at 136 including BT Sport HD
Virgin Bill is 92 including BT sport

I should have just continued paying and being over a barrel with sky but that's life

Gives me time to experiment with Kodi etc

Sky offered me no discount a customer for nearly 10 years


KTF

9,788 posts

149 months

Tuesday 26th July 2016
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Ej74 said:
Sky offered me no discount a customer for nearly 10 years
Nothing at all even after you gave your notice?

ukaskew

10,642 posts

220 months

Tuesday 26th July 2016
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It seems we've somehow dodged all the price rises mentioned. Currently still paying £25 per month for the whole lot (HD, Sports, Movies).

Cancelling and rejoining is definitely the way forward, we thought some of the offers to existing customers who had completed their initial contracts were pretty good...then we cancelled.

mygoldfishbowl

3,691 posts

142 months

Tuesday 26th July 2016
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KTF said:
Ej74 said:
Sky offered me no discount a customer for nearly 10 years
Nothing at all even after you gave your notice?
I was a customer since about 1986. They never offered me anything either. I think it depends on the service.


Edited by mygoldfishbowl on Thursday 28th July 07:59

Ej74

1,038 posts

184 months

Wednesday 27th July 2016
quotequote all
I gave Sky about 3 opportunities to make an offer of a discount

When I called up to cancel I simply cancelled that's all

Virgin also paid the existing term on my BB which was about 110 quid

So all in Virgin is 92 all in for everything including BT Sport, Phone and BB. 110 quid to pay off BB contract and 6 months free Netflix and also 150 cashback.

Customer Retention is not a priority it seems

bad company

Original Poster:

18,483 posts

265 months

Wednesday 27th July 2016
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I really struggle to understand why Sky try so hard to retain some customers but don't seem to bother about others. Whenever I have phoned to cancel they have offered a new deal.

SWoll

18,206 posts

257 months

Wednesday 27th July 2016
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I finally canned it and have replaced with BT TV + Sport (which has cost me about £10 a month as I have Infinity 2) and a Now TV box with 6 months pass I got last year on Amazon Black Friday for about £15.Already had Amazon Prime and Netflix.

Now TV box is great, access to all the OD content + Box Sets and if I want movies or sport the monthly passes are cheap on Amazon.

More of a faff than having the full Sky package but got to the point where it wasn't being used all that much and costing £100 a month. I'll probably sign up again after 12 months, get the £30 a month all in deal and then repeat the cycle.

I was offered the whole package for £60 a month when I cancelled but wasn't interested. Probably would have gone lower based on the number of phonecalls I got but I'd made my mind up so ignored them.

Edited by SWoll on Wednesday 27th July 10:31

Lucas Ayde

3,541 posts

167 months

Wednesday 27th July 2016
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If you do want full-fat Pay TV, the best strategy is to continually switch between the different providers, picking up the nice 'new customers' deals every time.

Wrangling a deal out of retentions is (a) Random and (b) A pain in the nads. Just pick the best deal from another provider and go with it. They're all for a year so you'll be a 'new customer' again with all the other providers when your 12 month contractual obligation is up.

bad company

Original Poster:

18,483 posts

265 months

Wednesday 27th July 2016
quotequote all
Lucas Ayde said:
If you do want full-fat Pay TV, the best strategy is to continually switch between the different providers, picking up the nice 'new customers' deals every time.

Wrangling a deal out of retentions is (a) Random and (b) A pain in the nads. Just pick the best deal from another provider and go with it. They're all for a year so you'll be a 'new customer' again with all the other providers when your 12 month contractual obligation is up.
That's exactly what I do with the AA & RAC. Trouble is in this rural area BT reception is not great and wifi is slow.

Durzel

12,232 posts

167 months

Wednesday 27th July 2016
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Sky's CRM tools will tell them if you're worth keeping or not and how heavily subscribed they are in that area.

It will also tell them I'm sure who their competitors are in the area, and what they're charging, so if you call up and ask to cancel talking about some provider that's either not even covering your area, or isn't offering comparable services, then they'll know you're just trying to blag a discount.

bad company

Original Poster:

18,483 posts

265 months

Wednesday 27th July 2016
quotequote all
Durzel said:
Sky's CRM tools will tell them if you're worth keeping or not and how heavily subscribed they are in that area.

It will also tell them I'm sure who their competitors are in the area, and what they're charging, so if you call up and ask to cancel talking about some provider that's either not even covering your area, or isn't offering comparable services, then they'll know you're just trying to blag a discount.
I thought that but they always come up with a deal for me even tho BT reception would be patchy (I haven't checked but my aerial supplier has doubts) and the wifi is slow tho apparently we are getting super fast by the end of this year.

bracken78

983 posts

205 months

Wednesday 27th July 2016
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I'm almost at the end of my sky contract and other than Sky F1, we don't watch anything else so thinking about canceling. A problem I am thinking is we do record a lot of TV series/films (like Lewis/Toy Story etc.) and watch it much later in one block the kids will watch toy story for 20th time.

Question is, does anyone purchase a recording box like the Humax freesat boxes. Are they any good?

KTF

9,788 posts

149 months

Wednesday 27th July 2016
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bracken78 said:
I'm almost at the end of my sky contract and other than Sky F1, we don't watch anything else so thinking about canceling. A problem I am thinking is we do record a lot of TV series/films (like Lewis/Toy Story etc.) and watch it much later in one block the kids will watch toy story for 20th time.

Question is, does anyone purchase a recording box like the Humax freesat boxes. Are they any good?
When you cancel, from the reading the sky forums you may be able to get sky+ kept on your account for no charge if you ask them about this. Normally its £10 a month to keep sky+ with no subscription.

Chocmonster

918 posts

210 months

Wednesday 27th July 2016
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They offered me phone line, broadband and Sky+ for £17.40 per month as I realised it was the recording function I used more than Sky's own channels. Worth talking to them.

P-Jay

10,550 posts

190 months

Wednesday 27th July 2016
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bracken78 said:
I'm almost at the end of my sky contract and other than Sky F1, we don't watch anything else so thinking about cancelling. A problem I am thinking is we do record a lot of TV series/films (like Lewis/Toy Story etc.) and watch it much later in one block the kids will watch toy story for 20th time.

Question is, does anyone purchase a recording box like the Humax freesat boxes. Are they any good?
This was the last stumbling block for me giving Sky the chop, Sky+ is a great product and once you've had it, it's hard to go back to not having it.

I haven't seen it with my own eyes yet, but a colleague has ditched Sky for NowTV (another sky product) it's effectively Sky, but streamed rather than broadcast - £7 a month and either a PC, NowTV box or in our case Apple TV.

It doesn't record anything of course, but it has a system where it will remind you when your programmes have new content, and you just stream them when you want them. What you do lose it that you can't record things forever, once they fall off the bottom of the list they're gone (6 week min it seems at the moment).

The other issue for us was that instead of a single interface, each provider (Sky, BBC, ITV, 4, 5 etc) has it's own app, so you have to remember which produce the things you want to see, but there are 3rd party apps to tell you when your favourite programmes are available and from where.

I'm not brave enough to try is with our existing 4meg connection, but we're moving soon to a place that has cable and fibre if we want it, probably go with a 200meg virgin internet only deal and get the Apple TV box, save me £50 a month!

Halb

53,012 posts

182 months

Wednesday 27th July 2016
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My cabinet has been upgraded to fibre...but I still cannot order it!!!!!cry

bad company

Original Poster:

18,483 posts

265 months

Wednesday 27th July 2016
quotequote all
Can you get BT tv through broadband rather than a digital aerial?

ooo000ooo

2,523 posts

193 months

Wednesday 27th July 2016
quotequote all
bad company said:
Can you get BT tv through broadband rather than a digital aerial?
Freeview channels are through the aerial the optional extras are via BB

bracken78

983 posts

205 months

Thursday 28th July 2016
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P-Jay said:
This was the last stumbling block for me giving Sky the chop, Sky+ is a great product and once you've had it, it's hard to go back to not having it.

I haven't seen it with my own eyes yet, but a colleague has ditched Sky for NowTV (another sky product) it's effectively Sky, but streamed rather than broadcast - £7 a month and either a PC, NowTV box or in our case Apple TV.

It doesn't record anything of course, but it has a system where it will remind you when your programmes have new content, and you just stream them when you want them. What you do lose it that you can't record things forever, once they fall off the bottom of the list they're gone (6 week min it seems at the moment).

The other issue for us was that instead of a single interface, each provider (Sky, BBC, ITV, 4, 5 etc) has it's own app, so you have to remember which produce the things you want to see, but there are 3rd party apps to tell you when your favourite programmes are available and from where.

I'm not brave enough to try is with our existing 4meg connection, but we're moving soon to a place that has cable and fibre if we want it, probably go with a 200meg virgin internet only deal and get the Apple TV box, save me £50 a month!
Thank you for the reply and it is a stumbling block for me. NowTV is something I am considering however, I don't remember the last time I watched a live F1 race and only occasionally watch live TV now. Will try a humix box!

Zoon

6,653 posts

120 months

Thursday 28th July 2016
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P-Jay said:
This was the last stumbling block for me giving Sky the chop, Sky+ is a great product and once you've had it, it's hard to go back to not having it.
There are plenty of PVRs which replicate the series link recording of Sky without paying a subscription.