So we've just cancelled sky TV.....
Discussion
Greshamst said:
Electronicpants said:
Lucas Ayde said:
Electronicpants said:
Cancelled this morning, was offered 50% then 60% off for a 10 month period but tied to 12 (we previously had a 12 month 60% off deal, no contract), I asked for a no contract deal, they couldn't do one, so cancelled.
Watching less and less TV and even less live TV, so will give it a go while we get the usual offers and calls from Sky.
They definitely can do a no-contract deal ... a good few months after I cancelled they emailed me a £5 a month deal on 'The Original Bundle' which was no contract. It basically had Sky One, Sky Atlantic and a mix of other entertainment channels.Watching less and less TV and even less live TV, so will give it a go while we get the usual offers and calls from Sky.
camshafted said:
Last week, with three months left of my current contract, I told Sky I would be leaving when the time is up. This was after getting nine months at a reduced rate. So I am now in the three months at full whack. Phone line, broadband & Sky with sports & movies for £100 per month.
Just had my first phone call from them. They weren't messing about. Straight in with 50% off for 12 months on a 12 month contract and they would send an engineer out for free to look at my Sky box. So that around £51 per month for everything.
Thoughts? I could hold out for a better deal, but every month it would be costing me £50, so by the end that's £150 which would mean I would need another £12-15 per month knocked off to beat the offer they gave me today. Also, I've not had a 12 month offer before, normally just nine months so this sounds like a pretty decent deal.
Pretty good there I think. I'd take that if you enjoy the service.Just had my first phone call from them. They weren't messing about. Straight in with 50% off for 12 months on a 12 month contract and they would send an engineer out for free to look at my Sky box. So that around £51 per month for everything.
Thoughts? I could hold out for a better deal, but every month it would be costing me £50, so by the end that's £150 which would mean I would need another £12-15 per month knocked off to beat the offer they gave me today. Also, I've not had a 12 month offer before, normally just nine months so this sounds like a pretty decent deal.
camshafted said:
Last week, with three months left of my current contract, I told Sky I would be leaving when the time is up. This was after getting nine months at a reduced rate. So I am now in the three months at full whack. Phone line, broadband & Sky with sports & movies for £100 per month.
Just had my first phone call from them. They weren't messing about. Straight in with 50% off for 12 months on a 12 month contract and they would send an engineer out for free to look at my Sky box. So that around £51 per month for everything.
Thoughts? I could hold out for a better deal, but every month it would be costing me £50, so by the end that's £150 which would mean I would need another £12-15 per month knocked off to beat the offer they gave me today. Also, I've not had a 12 month offer before, normally just nine months so this sounds like a pretty decent deal.
Sky called back today and ran through the offer again. I said my broadband isn't very good so they said they would upgrade it to fibre optic. This increased the overall monthly bill to £54 per month for a 12 month period. Fibre optic is normally 18 months but I can get a free cancellation after 12 months. Took the offer. Have to say this year's annual 'threatening-to-leave-unless-you-give-me-a-better-deal' event has been the easiest yet. Just had my first phone call from them. They weren't messing about. Straight in with 50% off for 12 months on a 12 month contract and they would send an engineer out for free to look at my Sky box. So that around £51 per month for everything.
Thoughts? I could hold out for a better deal, but every month it would be costing me £50, so by the end that's £150 which would mean I would need another £12-15 per month knocked off to beat the offer they gave me today. Also, I've not had a 12 month offer before, normally just nine months so this sounds like a pretty decent deal.
We had Sky, basic package which we originally took on a special offer but had been paying full price for a couple of years.
There was some wind, and our dish must have moved because we lost the signal.
Called Sky thinking they would be willing to help since we're paying full price and never bothered threatening to leave in exchange for a discount
"£60 for the repair"
"Err no, I'm not paying, I pay you enough already"
"Let me speak to a manager..... OK, £30"
"No. You can fix it free of charge or I'll cancel"
"Can't do less than £30"
They put me through to the retention department who agreed that £30 was the minimum they could do. So I cancelled. They maybe thought I was bluffing?
Just Netflix and other online services since then - there's plenty to keep me entertained so I don't feel I'm missing out at all.
There was some wind, and our dish must have moved because we lost the signal.
Called Sky thinking they would be willing to help since we're paying full price and never bothered threatening to leave in exchange for a discount
"£60 for the repair"
"Err no, I'm not paying, I pay you enough already"
"Let me speak to a manager..... OK, £30"
"No. You can fix it free of charge or I'll cancel"
"Can't do less than £30"
They put me through to the retention department who agreed that £30 was the minimum they could do. So I cancelled. They maybe thought I was bluffing?
Just Netflix and other online services since then - there's plenty to keep me entertained so I don't feel I'm missing out at all.
We did similar, ditched sky but went to virgin, now on Freesat. For us the ever sneaky price increase for sky saw us jump ship to Virgin, who were brilliant and offered a great broadband deal but the TV package just was s
t compared to Sky. That, and the TiVo is utterly rubbish compared to sky too, oh and the illogical channel locations. We dropped everything bar phone and broadband and got fed up that the cost had rose to £54 a month. Yes we could get a reduction but was fed up. We only watch channels available on Freesat/Freeview so ditched them and now run both free versions. Great tv and the picture quality of SD for the Freeview is as good as the HD on some of the virgin channels. Virgin really compressed a lot of the channels so the quality of picture was ste.
Now using Vodafone broadband for £20 a month, no line rental and as fast as Virgin.
t compared to Sky. That, and the TiVo is utterly rubbish compared to sky too, oh and the illogical channel locations. We dropped everything bar phone and broadband and got fed up that the cost had rose to £54 a month. Yes we could get a reduction but was fed up. We only watch channels available on Freesat/Freeview so ditched them and now run both free versions. Great tv and the picture quality of SD for the Freeview is as good as the HD on some of the virgin channels. Virgin really compressed a lot of the channels so the quality of picture was ste.Now using Vodafone broadband for £20 a month, no line rental and as fast as Virgin.
I managed to get it for £5 less per month than Bagga could do by ringing up, so make sure whatever your plans are, shop around as much as possible.
Sky Q, Basic TV package, fibre broadband, line rental etc.
All in £37.50. Reasonably happy with that. Silly money, to be perfectly honest, but relative to what else is available, it's reasonable value.
Sky Q, Basic TV package, fibre broadband, line rental etc.
All in £37.50. Reasonably happy with that. Silly money, to be perfectly honest, but relative to what else is available, it's reasonable value.
Having worked at Sky, I can tell you that the discount retention can offer you will be %linked to the original price you paid for any services and how long you have been with them. The bigger the discount you get at the point of joining Sky, the better the discount they are able to give you at the end of each year, but it's all intrinsically linked to a target income per household over a period of time (the LTV - target 'life time value' revenue income for Sky).
I'm in year 4 with Sky and I'm currently paying:
Sky Q - £0
Top level 'Box Sets' TV package - £19 (Half price)
Fibre Unlimited - £10 (Half price)
Sky Sports pack - £13.75 (Half price)
Sky Cinema pack - £4.50 (Half price)
Sports HD pack - £6
Line Rental - £17.40
Total - £70.65 a month
When my package comes to an end in September, the %discount v time with sky v £increase will see me offered a package based on what's left in the LTV pot to hit. Once you hit a certain LTV, they reset the discount levels and you will be offered stupid levels of discount to keep you in the target LTV process again.
No two households are offered the same discount, unless they started on the same price.
I'm in year 4 with Sky and I'm currently paying:
Sky Q - £0
Top level 'Box Sets' TV package - £19 (Half price)
Fibre Unlimited - £10 (Half price)
Sky Sports pack - £13.75 (Half price)
Sky Cinema pack - £4.50 (Half price)
Sports HD pack - £6
Line Rental - £17.40
Total - £70.65 a month
When my package comes to an end in September, the %discount v time with sky v £increase will see me offered a package based on what's left in the LTV pot to hit. Once you hit a certain LTV, they reset the discount levels and you will be offered stupid levels of discount to keep you in the target LTV process again.
No two households are offered the same discount, unless they started on the same price.
kmpowell said:
Having worked at Sky, I can tell you that the discount retention can offer you will be %linked to the original price you paid for any services and how long you have been with them. The bigger the discount you get at the point of joining Sky, the better the discount they are able to give you at the end of each year, but it's all intrinsically linked to a target income per household over a period of time (the LTV - target 'life time value' revenue income for Sky).
Does this explain why having paid pretty much full price other than their odd public offer for probably 15 years that it's basically impossible to get a good deal?Digitalize said:
Does this explain why having paid pretty much full price other than their odd public offer for probably 15 years that it's basically impossible to get a good deal?
Yup - there's no flex in the algorithm to discount your offering because you have been willing to pay a high price for so long without quibble, therefore are deemed as a low risk person to not renew. Additionally you've also probably hit their LTV target several times over in a very short space of time, so if they lose you it won't make any difference to their targets short term. They are willing to let households like you go because the propensity for you to return will be high when they contact you in 18-24mths time with aan 'offer'.fatboy69 said:
With the imminent loss of all of the Discovery channels, & Eurosport, I think I will be cancelling Sky in the next couple of days.
Discovery was one of the tings we used to love, real informational programming then one day we switched on and it was mostly st such as Ice Road Truckers, Trawlermen etc. It lost its magic.whoami said:
What are they offering?
The complete TV package (Sports, Cinema, HD, Box Sets) for £35 per month. Considering I said no to £30 when I cancelled they're not going to get very far unless they offer me the contract I was on (and still am till the end of the month) of £25 for the whole lot.kmpowell said:
Yup - there's no flex in the algorithm to discount your offering because you have been willing to pay a high price for so long without quibble, therefore are deemed as a low risk person to not renew. Additionally you've also probably hit their LTV target several times over in a very short space of time, so if they lose you it won't make any difference to their targets short term. They are willing to let households like you go because the propensity for you to return will be high when they contact you in 18-24mths time with aan 'offer'.
Ah! That explains their derisory non-offer to me. After being with them for over 10 years and on full package, I asked for an offer on the basic plus sports. They refused to cut anything. I told them that I would have to order BT by the end of the week to ensure there was no gap in viewing and awaited the response. I got emails saying they were sorry to lose me, but not sorry enough. BT came in at half the price due to an offer at the time.Thanks for that. I was wondering if I'd upset them.
I'm happy with my decision. I follow rugby and not football, so irritated to have an increase in the price of the sport package to pay for their premiership coverage.
I've just cancelled following the end of my previous discounted deal.
My very basic package was going up to nearly £50 a month which is ridiculous IMO.
Sky Broadband Unlimited £10.00
Sky Talk Line Rental £18.99
Original £19.50
The best I was offered by Live chat before cancelling was "£12.40 off the TV and £5 off the Broadband for 10 months in a 12 month minimum term. With the offer there’s a small Administration Fee of £10" (!?) so would be £34.09
My very basic package was going up to nearly £50 a month which is ridiculous IMO.
Sky Broadband Unlimited £10.00
Sky Talk Line Rental £18.99
Original £19.50
The best I was offered by Live chat before cancelling was "£12.40 off the TV and £5 off the Broadband for 10 months in a 12 month minimum term. With the offer there’s a small Administration Fee of £10" (!?) so would be £34.09
When I moved, Virgin couldn't supply me at my new address and since then I've just had my Netflix and Amazon accounts, can't say I miss having TV channels at all, I appreciate others may be 'sports' people and want a subscription for that, but as far as general TV/Films goes, Netflix and Amazon have more than enough in my opinion.
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