Nutter Smashes up T-Mobile Shop in Manchester
Discussion
joewilliams said:
I was told when I worked in retail, "The stock is insured and replaceable. You are not."
Exactly, and if that's like every other mobile store on earth, all he really did was tip some dummy plastic models on the floor and take some posters off the walls. I imagine he did very little actual damage and they probably had everything back up on the display racks within a few hours...Taken from the Youtube comments:
"I know the guy. He apologises to customers in the shop at the time. He bought a phone on Thurs on setup at home, called support for over 2hrs, they said the phone was faulty. He went back to the shop on Fri and was told yes faulty but come back Sat to get a refund. On Sat he waited for 2hrs to see the manager whom told him he can’t have a refund and to p
s off before l call the police."
Obviously no excuse for what he did but at least you have a bit of background.
"I know the guy. He apologises to customers in the shop at the time. He bought a phone on Thurs on setup at home, called support for over 2hrs, they said the phone was faulty. He went back to the shop on Fri and was told yes faulty but come back Sat to get a refund. On Sat he waited for 2hrs to see the manager whom told him he can’t have a refund and to p
s off before l call the police."Obviously no excuse for what he did but at least you have a bit of background.
From what I saw he was more 'dismantling the shop and putting out a non-existant fire' than actually 'smashing it up'.
I wanted to see out of control violence inflicted on the fixtures and fittings (especially the fittings) and instead got a calm guy exacting revenge.
Quite disappointing really.
I wanted to see out of control violence inflicted on the fixtures and fittings (especially the fittings) and instead got a calm guy exacting revenge.
Quite disappointing really.
I can imagine how he feels. Who ever dealt with a company with more than 50 employees, knows that these employees are just following procedures. They are powerless little gears in a huge gearbox. They represent the company, gladly take your money or sell contracts to you, but they themselves can never help you or deliver the product. They deny help on grounds of company procedures "out of my scope", "computer says no", but they take it personal when you complain to them as they represent the company.
unrepentant said:
Having had to deal with T-Moble on behalf of my daughter a couple of years ago I can't say I blame the bloke. Absolute bunch of twunts.
I'm with T-Mobile and when I had a small problem upon receiving the phone I spoke to an incredibly helpful Scotsman on their helpline who sorted the problem very quickly. Maybe I just got a good egg?MikeGTi said:
Completely agree, not to mention the staff who just stood back and let it happen.
General staff will be on £14k a year at most, manager on £20k. Would you risk betting smashed to pieces on that? Anyway, the shop is insured. It's what insurance is for.As for all the public standing back, it is recognised that the more people who have there - the less chance there is of anybody stepping in.
telecat said:
Given how well the customer service is from that whole group, (T-Mobile/Orange/Virgin Mobile), I'm not surprised somebody has been pushed that far. They ignore Credit limits, take money without warning and generally the Call centres are dire. They never respond and complaints letters disappear into the either. Well deserved I'd say.
T-Mobile and Orange are part of the same company.Virgin Mobile are NOT part of the group.
No excuse for that behaviour. It's akin to keying someone's car because you weren't happy with the way their child behaved in a shop.
Pints said:
telecat said:
Given how well the customer service is from that whole group, (T-Mobile/Orange/Virgin Mobile), I'm not surprised somebody has been pushed that far. They ignore Credit limits, take money without warning and generally the Call centres are dire. They never respond and complaints letters disappear into the either. Well deserved I'd say.
T-Mobile and Orange are part of the same company.Virgin Mobile are NOT part of the group.
No excuse for that behaviour. It's akin to keying someone's car because you weren't happy with the way their child behaved in a shop.
Orange and T-Mobile are the same company, Everything Everywhere trades under both the Orange and T-Mobile brands. If you're with T-Mobile and can't get a signal it'll switch to Orange's signal instead and vice versa. Virgin Mobile were one of the first 'virtual' mobile operators in the UK, meaning they don't maintain their own network they just use somebody elses - EE in their case. Ikea Mobile also use Everything Everywhere, Asda use Vodafone etc
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