Good work Police Scotland

[Rovinghawk]

Greendubber said:

KarlMac said:

There is someone within that service that knows "I fked up" and is too much of a coward to come forward.

Where did you get that from?

Nobody fked up- it'll be a systemic error or fault in process or some other variation on that theme.

[KarlMac]

Greendubber said:

KarlMac said:

There is someone within that service that knows "I fked up" and is too much of a coward to come forward.

Where did you get that from?

Because the department have admitted they made a mistake, so unless the tree fairy did it, someone dropped the ball, call handler, responder, whoever. That person will know 'If I did my job properly then two people woulf still be alive'

[Greendubber]

Rovinghawk said:

Nobody fked up- it'll be a systemic error or fault in process or some other variation on that theme.

Really?

[mcdjl]

KarlMac said:

I worked with a company involved in passenger rail vehicles. We employed temps on not much more than minimum wage, when we had a motor detach in service (which could have potentially resulted in a massive derailment) guess what, the team responsible stood up and said "it was us, we fked up". This is from someone doing heavy manual labour on 10 hour shifts for min wage, so I don't think its unreasonable to expect the same from the Police.

Which team was it that stood up? Was it the one that installed the motor but didn't do it up properly? Was it the one that bought the cheapest bolts possible? Was it the one that didn't calibrate the torque wrench properly? Was it the designers who mis-specified the bolts? Was it the test engineers who measured the forces going through the previous bolt incorrectly? Did you investigate all these possibilities or did you just go with blaming the minimum wage person who immediately put their hands up?
In the case of the original call it sounds like (from what I've read) the original call taker couldn't enter it on to the computer, so wrote it down and asked some one else to enter it into the computer. This second person either didn't/couldn't. So thats already two people to be putting their hands up. You then have to ask why couldn't they put it in the computer? Had it simply crashed? Had it been poorly designed? Were they dealing with too many calls? To simply ask the call taker to apologise (and then naming/blaming/sacking them) wont stop it happening again. Properly looking at why they failed will be a much better solution long term.

[Greendubber]

KarlMac said:

Because the department have admitted they made a mistake, so unless the tree fairy did it, someone dropped the ball, call handler, responder, whoever. That person will know 'If I did my job properly then two people woulf still be alive'

Not what I asked is it, so come on how do you know the call taker isn't holding their hands up and being a coward.

[Rovinghawk]

Greendubber said:

Rovinghawk said:

Nobody fked up- it'll be a systemic error or fault in process or some other variation on that theme.

Really?

Let's wait & see, shall we? Loser publicly admits defeat.

[Greendubber]

Rovinghawk said:

Let's wait & see, shall we? Loser publicly admits defeat.

Loser? Sorry are we in some sort of contest?

perhaps someone could make a donation to the air ambulance......ah maybe not as you've already tripped yourself up doing that haven't you?

[Rovinghawk]

Greendubber said:

Loser? Sorry are we in some sort of contest?

A bet. Nevertheless, lets see who's right.

Greendubber said:

perhaps someone could make a donation to the air ambulance......ah maybe not as you've already tripped yourself up doing that haven't you?

If you ever win that bet (impossible, as I didn't say what you allege I did) then I'll pay.

[Greendubber]

Rovinghawk said:

f you ever win that bet (impossible, as I didn't say what you allege I did) then I'll pay.

Bettings a mugs game but thanks for the invite.

[NoNeed]

Greendubber said:

How do you know they haven't put their hands up?

Ah you don't that's right...

wouldn't that have made the news?

[NoNeed]

Derek Smith said:

This is bizarre.

Are you really asking why we should wait for facts before blaming the call taker?

The police have, as pointed out, admitted that they failed in their duties. I think everyone is agreed on that.

All I've suggested is that it might not be the sole fault of the call taker and that there might well be reasons for his behaviour.

'We should not need to wait . . .': the mantra of the lynch mob.

Read my posts and you will find that there are no excuses for the failure, none at all. All I've suggested is that people like you, who instinctively know who is at fault by some magic intuition, should wait until they have some facts.

I've said that it appears to be the call taker's error. Try and be sensible and mature enough to know that it is an assumption and might be wrong.

I view PH as a sort of chat around a pub table with a group of acquaintances. You might not like them all, and really resent the attitude of some, but the conversation is the thing that matters. There is a sort of code of behaviour, and calling someone a liar is just not on. Not only is it wrong in my case, but it is also rude and immature. Get a grip, be polite and let's have a conversation.

After four years in the department, I know about call taking and communications. I know the pressures they work under. Read, learn and some of your prejudices might well be challenged.

'We should not have to wait': really? It comes over as 'Mummy, I want it now.'

You keep waffking ste while saying I'm blaming the call taker, I have not blamed rhe call taker, that is anither one of your many many lies



What I have said is that the person who dropped a bk could save an awful lot of time money and heartache by being honest


you don't want honesty, you want your ex colleagues to find a way of limiting damage or even better finding a carpet to brush it under.



The person responsibke will already know they are responsible why do we need to wait.

Edited by NoNeed on Tuesday 14th July 12:01

[wc98]

johnxjsc1985 said:

you hear this a lot about Public services these days.My experiences of the Police and the Health service is that an awful lot of people who work there dont give a fk and have huge chips on their already droopy shoulders.
I actually blame the media a lot for constantly reporting negatively about the emergency services.

to be fair i do agree with you .i also believe that there are still some genuine mistakes made not related to the increasing apathy in many public services.

[Greendubber]

NoNeed said:

You keep waffking ste while saying I'm blaming the call taker, I have not blamed rhe call taker.



What I have said is that the person who dropped a bk could save an awful lot of time money and heartache by being honest


you don't want honesty, you want your ex colleagues to find a way of limiting damage or even better finding a carpet to brush it under.



The person responsibke will already know they are responsible why do we need to wait.

Edited by NoNeed on Tuesday 14th July 11:44

There you go again, show me where there is any indication at all that the call taker has been dishonest because you are saying they could 'save a lot of time money and heartache by being honest'

You're presuming they are hiding under a desk somewhere waiting for it all to blow over.

[NoNeed]

Greendubber said:

There you go again, show me where there is any indication at all that the call taker has been dishonest because you are saying they could 'save a lot of time money and heartache by being honest'

You're presuming they are hiding under a desk somewhere waiting for it all to blow over.

I have not said the call taker is not honest

[Greendubber]

NoNeed said:

What I have said is that the person who dropped a bk could save an awful lot of time money and heartache by being honest

Edited by NoNeed on Tuesday 14th July 11:44

Really?

[Mojocvh]

Rovinghawk said:

Nobody fked up- it'll be a systemic error or fault in process or some other variation on that theme.

The buck should stop at the top.

Which in our politicised Scottish police force probably equates to the lowest, non common-purpose denominator.

[NoNeed]

Greendubber said:

Really?

why not?

[Greendubber]

NoNeed said:

why not?

wheres the evidence of the dishonesty you are implying because from what I've seen there isnt a sniff of any.

[NoNeed]

Greendubber said:

NoNeed said:

why not?

wheres the evidence of the dishonesty you are implying because from what I've seen there isnt a sniff of any.

As another poster piinted out and I agreed.

I was responding to Dereks "we must wait comment" and I don't see why.


if the person responsible has owned up as what appears to have happen as the force has said it was a mistake then that is fine. Derek then does not need to follow the usually police procedure in obstruction.

[V8 Fettler]

Cat said:

V8 Fettler said:

From the small bit I see, it's unresolved and repeat calls that are highlighted. Supervisor listens to every call? Where did you get that from?

I'm trying to understand how the system you describe could help. If a supervisor doesn't listen to every call then you are reliant on the information added to the system by the call taker being correct. If the call is a customer complaint and the call handler logs it as a something else how do you know the call has been wrongly categorised without listening to the call?

Cat

In overview: shared database where call handlers and contractors have limited ability to write to and edit the database. Incoming call automatically creates a new database entry with an associated unique job number, call handler adds information to the database entry, this remains open until order issued, received and accepted by the contractor, contractor adds a unique job reference number to the database to reflect this.