Finding cheapest train fare is the passengers responsbility?

Finding cheapest train fare is the passengers responsbility?

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Discussion

bitchstewie

Original Poster:

51,127 posts

210 months

Saturday 29th August 2015
quotequote all
http://www.telegraph.co.uk/news/uknews/road-and-ra...

You'd almost think that the train companies had deliberately come up with schemes that offer so many tickets that it's almost certainly an impossibility that people will be buying the cheapest option to get from A to B.

It also seems that the railways have done everything under their power to fk over anyone who wants to simply get up and go get on a train and go somewhere without having planned it and purchased the tickets two weeks in advance.

I'm internet savvy. My mum isn't and if my grandparents were still alive god help them if they ever found themselves at the booking office needing to get from A to B " as they'd simply accept whatever the nice man or lady told them they needed.

AJS-

15,366 posts

236 months

Saturday 29th August 2015
quotequote all
It is all a bit of a pain.

What annoys me is that it's apparently all in the name of the free market yet I believe they still hoover up subsidies and enjoy a government granted near monopoly on their routes.


sidicks

25,218 posts

221 months

Saturday 29th August 2015
quotequote all
AJS- said:
It is all a bit of a pain.

What annoys me is that it's apparently all in the name of the free market yet I believe they still hoover up subsidies and enjoy a government granted near monopoly on their routes.
There is no free-market, just a series of regional monopolies, leading to issues like this and lack of competitive pressure on prices more generally.

jimmybobby

348 posts

106 months

Saturday 29th August 2015
quotequote all
I can to a degree see the situation both sides. Its a business not a charity and there is no onus on them to offer the cheapest fare nor to make it openly obvious. They are there to make money.

On the flip side. Deliberately setting up the system to make it so confusing the customer cannnot easily find the cheapest fares is dishonest and against what I would describe as decent business ethics.

DJRC

23,563 posts

236 months

Saturday 29th August 2015
quotequote all
Isn't this what thetrainline.com is for?

FiF

44,050 posts

251 months

Saturday 29th August 2015
quotequote all
Selling someone an anytime ticket when they're travelling at off peak time without at least trying to ascertain if the return trip will also be off peak is at worst sharp practice, at best downright lazy.

DJRC

23,563 posts

236 months

Saturday 29th August 2015
quotequote all
swerni said:
DJRC said:
Isn't this what thetrainline.com is for?
Great till someone hacks your account.
eh?

anonymous-user

54 months

Saturday 29th August 2015
quotequote all
AJS- said:
It is all a bit of a pain. What annoys me is that it's apparently all in the name of the free market yet I believe they still hoover up subsidies and enjoy a government granted near monopoly on their routes.
Look on the bright side at least our ticket prices and taxes help to subsidise other european state owned railway's smile

Slaav

4,250 posts

210 months

Saturday 29th August 2015
quotequote all
Or National Rail enquiries?

Foppo

2,344 posts

124 months

Sunday 30th August 2015
quotequote all
British Rail is a shambles run by 16 Franchises.Either privatise this lot properly or run it by the public.You will never sort fares out whilst it is a comedy shop.

DJRC

23,563 posts

236 months

Sunday 30th August 2015
quotequote all
swerni said:
DJRC said:
swerni said:
DJRC said:
Isn't this what thetrainline.com is for?
Great till someone hacks your account.
eh?
Someone hacked mine last Friday and spent over £800
Crikey. Is this a widely known thing about thetrainline.com ? I've not heard of any hacking stories around them and data insecurity. I use them quite a bit for trav to various airports!

numtumfutunch

4,721 posts

138 months

Sunday 30th August 2015
quotequote all
DJRC said:
Isn't this what thetrainline.com is for?
I used to think so but booked 3 tickets out of London in peak time earlier this month

When the barrier wouldnt let me through I asked for help and was gleefully told my tickets werent valid until after 8pm or something similar
Im vague on the time because the exact terms were not actually written on the tickets

On saying nicely that I had booked onto this specific train on the website and even had seat reservation cards for this specific train to go with my tickets the inspector let us through and said it happens from time to time






dub16v

1,119 posts

141 months

Sunday 30th August 2015
quotequote all
DJRC said:
Isn't this what thetrainline.com is for?
I don't understand why people use thetrainline.com? The tickets on offer are exactly the same as those for sale through nationalrail.co.uk, but come without the £1 booking fee.

What am I missing?

Negative Creep

24,966 posts

227 months

Sunday 30th August 2015
quotequote all
Slaav said:
Or National Rail enquiries?
Depends if you'd trust a Mumbai call centre to find you the best route?

Slaav

4,250 posts

210 months

Sunday 30th August 2015
quotequote all
Negative Creep said:
Slaav said:
Or National Rail enquiries?
Depends if you'd trust a Mumbai call centre to find you the best route?
Sorry - .co.uk or .com - can't remember smile

When I need a train, it is my first port of call. They highlight the cheapest etc even if not on that specific train. I then cross check with the train company and don't think I've ever found cheaper?


treepke

119 posts

105 months

Sunday 30th August 2015
quotequote all
dub16v said:
DJRC said:
Isn't this what thetrainline.com is for?
I don't understand why people use thetrainline.com? The tickets on offer are exactly the same as those for sale through nationalrail.co.uk, but come without the £1 booking fee.

What am I missing?
Was £1.50 yesterday plus a further £1.50 card charge..... Booked 1st Great Western with neither charge... by my basic calcs this was 5%ish of the £66 ticket.

Negative Creep

24,966 posts

227 months

Sunday 30th August 2015
quotequote all
Slaav said:
Negative Creep said:
Slaav said:
Or National Rail enquiries?
Depends if you'd trust a Mumbai call centre to find you the best route?
Sorry - .co.uk or .com - can't remember smile

When I need a train, it is my first port of call. They highlight the cheapest etc even if not on that specific train. I then cross check with the train company and don't think I've ever found cheaper?
Train line and NRE both have offshore call centres, as do a lot of train companies. Quite why British based companies are allowed to do this is beyond me

DJRC

23,563 posts

236 months

Sunday 30th August 2015
quotequote all
Ive used trainline because its quick simple and east. I don't have to sod about on different virgin sites, I don't have to remember if its network rail, Railtrack of whoever or then book with whoeven runs southern services.

You lot live in the UK, I dont, just commute in and out. I don't want to fk about and it works well for me.

PF62

3,611 posts

173 months

Sunday 30th August 2015
quotequote all
numtumfutunch said:
I used to think so but booked 3 tickets out of London in peak time earlier this month

When the barrier wouldnt let me through I asked for help and was gleefully told my tickets werent valid until after 8pm or something similar
Im vague on the time because the exact terms were not actually written on the tickets

On saying nicely that I had booked onto this specific train on the website and even had seat reservation cards for this specific train to go with my tickets the inspector let us through and said it happens from time to time
More likely the donuts staffing the barrier line didn't have a clue as to the ticket restrictions, despite it being their job. And just to piss anyone off with a railcard or other discount ticket, they set the barriers to reject anything except a full price ticket.



Negative Creep

24,966 posts

227 months

Sunday 30th August 2015
quotequote all
PF62 said:
More likely the donuts staffing the barrier line didn't have a clue as to the ticket restrictions, despite it being their job. And just to piss anyone off with a railcard or other discount ticket, they set the barriers to reject anything except a full price ticket.
How would the barrier know if you were also carrying a valid railcard?