PMs private messages/personal messages on PH

[drak ula]

sorry if this seems ridiculously dopey, where do PH PMs go? is there an inbox somewhere on PH that i haven't found? or do they go to normal email, hotmail, gmail etc? as i'm looking out for replies and not seeing any in my hotmail and can't find any inbox on PH.

[Alan Whitaker]

Mine go down the same rabbit hole that Alice fell down

[glenrobbo]

PH Personal Messages should go direct to your regular email address, as long as you have registered it on your personal details section of PH.
Have you checked to see if your spam filter is directing replies straight into your trash bin?

Click on your PH name to bring up your profile page, then scroll down to bottom left, Members Email. Tick the box to allow others to email you.

Edited by glenrobbo on Sunday 17th January 13:23

[Vaud]

It's broken.

I am not even receiving the copy of email. I have a dedicated account that I only use of PH and nothing.... (in spam, or anything)

[drak ula]

yes glenrobbo, mine is ticked to receive emails, and no nothing in inbox or trash/junk. would you send me a quick email pm just saying 'hi from glenrobbo' as en experiment and then post on here to say if/when you have sent pm, cheers

[Big Al.]

drak ula said:

yes glenrobbo, mine is ticked to receive emails, and no nothing in inbox or trash/junk. would you send me a quick email pm just saying 'hi from glenrobbo' as en experiment and then post on here to say if/when you have sent pm, cheers

Drak your email addy looks OK, I've just sent you a mail via your profile link, if you could send me a mail from my email link, it'll give us somewhere to start a check to see if it's working.

Al.

[Vaud]

Big Al,

It was reported here as well:

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

[Big Al.]

Vaud said:

Big Al,

It was reported here as well:

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

thanks for the heads up.

[drak ula]

big al, yes i got you pm in my hotmail inbox, replied via reply on my hotmail and also replied via ph pm to you, hope this is some help, hopefully you will get both? cheers

[Big Al.]

:thumbup; It seems to have sorted itself out now then.

[ali_kat]

No still broken

[Vaud]

Still borked, just tried it again.

[saaby93]

I wonder if it's related to this

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

ISPs seem to be using a scoring method to interecept spam.
Some emails are bounced as spam immediately and returned to sender
The rest is allowed on its way
Some of that doesnt get anywhere due to spam filters and is lost
Some gets to the recipient and marked as spam
some of which goes into a spam box
and some appears in your in box and marked as spam

The scoring is based on the score of the sender ISP and the receiver ISP - do they have a high percentage of spammers
Any address provided by nominet i.e. all .uk has an elevated base score
If your message has typical spam words that elevates the score

What it means is that while a few messages are definitely not spam, and some definitely are, there are many messages either side of the spam filter boundaries
So some spam messages get through as theyre not scored enough to be spam
and some normal messages can have enough scoring to be counted as spam.

I dont know if its the same for anyone else but I cant currently guarantee that any message I send will be alloed to get to the recipient. Nor can I aguarantee that any message I'm supposed to receive will reach me.
In fact I can confirm that some dont.

It's not just ISP email addresses, independent emails such as gmail are affected too

The best but not easiest thing to do is turn off all spam filtering (if your ISP/email client will let you) and decide for yourself which emails are really Spam.


ETA ISPs use companies set up to assess spam filter scoring and levels. Its not unusual to get a period of a few weeks where many emails are marked as Spam but eases off as the scoring shifts

The PH issue could be PH based or where the filters are set

ETA
If anyone has been sending a PM I havent received one for months

Edited by saaby93 on Wednesday 20th January 12:41

[ali_kat]

Nope, I have sent & received many from PH, this is just in the last week or so

[longblackcoat]

ali_kat said:

Nope, I have sent & received many from PH, this is just in the last week or so

Same issue for me

[Vaud]

longblackcoat said:

ali_kat said:

Nope, I have sent & received many from PH, this is just in the last week or so

Same issue for me

Me too

[longblackcoat]

Vaud said:

longblackcoat said:

ali_kat said:

Nope, I have sent & received many from PH, this is just in the last week or so

Same issue for me

Me too

Interestingly, I know it's a recent phenomenon because I successfully sent and received PM from Vaud a week or so back!

[Vaud]

longblackcoat said:

Interestingly, I know it's a recent phenomenon because I successfully sent and received PM from Vaud a week or so back!

True - it was working on Jan 7th

[ali_kat]

Hello?

Is there anyone out there in PH HQ listening to us?

Lots of threads on this being ignored by you & yet you're responding to other stuff....

Btw I've tried to report this to get someone to respond, but the report function just hangs!

Time to perk things up guys, these are implemented things your fking up now!

Edited by ali_kat on Thursday 21st January 12:41

[Ollie_M]

Yes we are aware of the intermittent fault with the PM system and is being investigated by the developers as we speak therefore there's not need to start new threads on the same issue when others are running.

Hopefully it will be resolved ASAP