Sold car part on eBay and having problems
Discussion
I haven't used eBay in years to sell on so when I decided to have a clear out I naturally listed some items. 3 out of 4 them I received good feedback for however one has been a nightmare. The buyer is claiming that it doesn't work properly even though it does at time of test. He wants a full refund however I'm reluctant since he is trying it on. What protection do sellers have on eBay these days ?
I think the actually incidence of people buying new parts and sending back duff ones is pretty low. All sorts of scams are rumoured but I've sold a lot and never seen any of them. He probably just doesn't know what he's doing with the part. You basically have to refund him, but make sure he returns it trackable first. Ebay will insist on that anyway if he's taking it through them as a claim.
UK345 said:
Thanks guys no I did not mark it. Even if I did how could I prove to eBay that I did it in the first place ?
Yes, you did 
and you took photographs of your part from every angle so you can prove condition. You don't need to prove anything to eBay, you just need to convince a possible scammer that it's not worthwhile trying to get one over on you.OP what is the car part, and why are you sure he's trying it on?
At time of test it worked, but what is to say that it is ok upon arrival to them? Is there a chance it's something they aren't doing right when fitting the part?
Not saying it's the case with you, but I've bought items off eBay that are supposed to be working perfectly, when they don't. Each time the seller has got a bit awkward about it not wiling to accept this as the case.
At time of test it worked, but what is to say that it is ok upon arrival to them? Is there a chance it's something they aren't doing right when fitting the part?
Not saying it's the case with you, but I've bought items off eBay that are supposed to be working perfectly, when they don't. Each time the seller has got a bit awkward about it not wiling to accept this as the case.
So there's a good chance that the buyer thought he had a faulty switch, bought another switch and that didn't solve his problem.
It could be he has swapped them around, it could be he doesn't really have the knowledge to diagnose the real fault.
It could be the case that it did work during your test, but isn't working now.
You'll need to see what you get back, but it's too easy to assume things without having the full picture.
It could be he has swapped them around, it could be he doesn't really have the knowledge to diagnose the real fault.
It could be the case that it did work during your test, but isn't working now.
You'll need to see what you get back, but it's too easy to assume things without having the full picture.
To be fair he has messaged me and not opened up a case. It was 100% fine when I posted it. I'm not sure if he is trying to chance his luck. Like I mentioned it was only £15 so I don't plan on putting in a lot of effort to sort it. I just don't like the idea of being scammed. I suppose all I can do is see what happens with it and go from there. I have just been reading through the PayPal buyer protection and they seem to have increased it from 45 days to 180 days protection. Does this mean that if the buyer of the other parts could lodge in a case 5 months down the line ?
Yes
I sold a pair of boots to a guy in Spain , 2 months later I get a message telling me he hasn't received them, PayPal refunded his money including the £15 it cost me to post them despite me arguing they'd attempted delivery 3 times, if he'd contacted me while they were still in Spain I could have tried to sort it out but as I didn't have a POD they just refunded him
From what I read there's no time limit on a PayPal chargeback so if they haven't left feedback you need to keep the POD because if you can't prove it was delivered they'll just refund
I sold a pair of boots to a guy in Spain , 2 months later I get a message telling me he hasn't received them, PayPal refunded his money including the £15 it cost me to post them despite me arguing they'd attempted delivery 3 times, if he'd contacted me while they were still in Spain I could have tried to sort it out but as I didn't have a POD they just refunded him
From what I read there's no time limit on a PayPal chargeback so if they haven't left feedback you need to keep the POD because if you can't prove it was delivered they'll just refund
Get him to post it back to you say you'll pay for the return postage as well as long as he returns it by the cheapest means possible (untracked - very important) then say you never got it, and without the tracking info Ebay won't refund him.
Dodgy but if he's trying it on then you do likewise.
Dodgy but if he's trying it on then you do likewise.
PurpleMoonlight said:
UK345 said:
Thanks guys no I did not mark it.
But of course you did, and you make it clear to the buyer that you will check for this upon the items return.Most chancers then give up.
After the buyer received it, I got a message claiming the lens was scratched which it wasn't, it just had a broken autofocus. I clearly told him that it was not scratched but if he wanted to return it he could but I had all the serial numbers and lots and lots of pictures of the lens and it's condition. About an hour later I got positive feedback and never heard another word. Clearly just after getting it a bit cheaper.
996TT02 said:
Get him to post it back to you say you'll pay for the return postage as well as long as he returns it by the cheapest means possible (untracked - very important) then say you never got it, and without the tracking info Ebay won't refund him.
Dodgy but if he's trying it on then you do likewise.
Good idea I shall try not. Not heard anything from himDodgy but if he's trying it on then you do likewise.
Driver101 said:
TorqueVR said:
Bloody hell! A £15 second hand car part and its gets discussed on the Internet. I need to get a life
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