Bi-fold door problems
Discussion
Hi, I had some bifold doors fitted last year. They came with a ten year warranty against defects in materials and workmanship. Last month when I lifted up the inbuilt blinds I noticed the glass was badly marked inside the units. I contacted the company, they sent some of there fitters out and they told my wife three of the four d/g units need replacing.
We waited a few weeks then contacted the company. They then told us they had contacted the glass/blinds manufacturer and they said they sometimes mark on the inside and will not replace them.
We told the company we had never seen any warning about the glass marking, we don't even know who manufactured the glass as we payed the bi-fold door company for a completed job, and they came with the ten year warranty.. The bi-fold door company are now saying the doors still work so it's not there problem......
Do you think this is acceptable for a set of bi-fold doors less than a year old?
You can clearly see diagonal lines, a large stripe down the centre, and what looks like a print of a animals head in the glass..
John...
We waited a few weeks then contacted the company. They then told us they had contacted the glass/blinds manufacturer and they said they sometimes mark on the inside and will not replace them.
We told the company we had never seen any warning about the glass marking, we don't even know who manufactured the glass as we payed the bi-fold door company for a completed job, and they came with the ten year warranty.. The bi-fold door company are now saying the doors still work so it's not there problem......
Do you think this is acceptable for a set of bi-fold doors less than a year old?
You can clearly see diagonal lines, a large stripe down the centre, and what looks like a print of a animals head in the glass..
John...
LeadFarmer said:
Which window company was it? expressbifolds by any chance?
No, not Expressbifolds. I heard a few bad stories about Expressbifolds so went elsewhere. They are from a well known company though. At the moment I am considering trying to get a refund through my credit card. John..
integral blinds are a pain in the backside - NO manufacturer will guarantee the the blinds will not mark the inside of the double glazed units, it is in all of the manufacturers small print - believe me I know as we sell them but we do tell the customers that there is a chance that this may happen (after having our fingers burnt) on a couple of jobs.
J114rvy said:
integral blinds are a pain in the backside - NO manufacturer will guarantee the the blinds will not mark the inside of the double glazed units, it is in all of the manufacturers small print - believe me I know as we sell them but we do tell the customers that there is a chance that this may happen (after having our fingers burnt) on a couple of jobs.
Sorry dude, I would disagree. If they are using a good blind system (pelini from Italy/ Czech not the s
t Israeli one) and making/ transporting the units properly you should not have any more marks than a normal DGU.We made about 1000 blind units last year and give exactly the same visual warranty (GGF) as any other IGU.
To the OP look up the GGF visual quality standards I would expect units with blinds to be within that visual standard, if not they are not acceptable.
These are the ones...
http://www.sunshadeblindsystems.co.uk/about-sunsha...
John.
http://www.sunshadeblindsystems.co.uk/about-sunsha...
John.
Edited by neth27 on Saturday 30th July 22:01
Edited by neth27 on Sunday 31st July 07:23
nikaiyo2 said:
Sorry dude, I would disagree. If they are using a good blind system (pelini from Italy/ Czech not the st Israeli one) and making/ transporting the units properly you should not have any more marks than a normal DGU.
We made about 1000 blind units last year and give exactly the same visual warranty (GGF) as any other IGU.
To the OP look up the GGF visual quality standards I would expect units with blinds to be within that visual standard, if not they are not acceptable.
Sorry - you are wrong Pellini also do not see brush marks or ladder marks as a defect.t Israeli one) and making/ transporting the units properly you should not have any more marks than a normal DGU.We made about 1000 blind units last year and give exactly the same visual warranty (GGF) as any other IGU.
To the OP look up the GGF visual quality standards I would expect units with blinds to be within that visual standard, if not they are not acceptable.
J114rvy said:
Sorry - you are wrong Pellini also do not see brush marks or ladder marks as a defect.
Pelini cover themselves, my customers won't accept it. If you make the units correctly, you will not get any more marks than usual. I think we had 3 or 4 rejected all of last year.Most of what we do is top end new build in central London, I can guarantee that if we fitted units like the ones shown they would be rejected no question.
They would not be lets fit them and see if they get picked up, they would not leave our factory.
We even made triple glazed, battery operated blind units last year, I don't think anyone else has tried, that was fun!
I am not trying to be a nob, but with a bit of care and understanding you should not have any more marks than a normal IGU. I am not even trying to sell you anything as we don't go north of Oxford.
Only as a gesture of goodwill, Sunshade won't replace them as it is not classed as a defect even the Glass and Glazing Federation do not see it as a defect,hard to believe but I am having the same problem with Sunshade, ask for your money back and if lucky buy Pellini these are the best of the bunch as commented by previous BUT marks are still possible in all integral blinds.
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