Why does Ins co hang back from paying out
Discussion
Back in June I was ran into head on, writing off my 12 month old Clio.
The other driver admitted it was 100% his fault at the scene to police officers, backed up by witness statements from drivers behind him. He has since been on a driver improvement course and the police have closed the matter. His Ins co accepted liability to my Ins co but have refused to respond to about paying for damage etc
On Dec 2nd my Ins co told me they are now submitting the case to the courts to progress it on from there. Why would his Ins co be hanging back ? Surely by going to court on a already admitted fault is going to hit them with more expense, court costs etc.
I am around £3k out of pocket through loss of earnings and extra expense of acquiring a new car and things so this is really annoying
The other driver admitted it was 100% his fault at the scene to police officers, backed up by witness statements from drivers behind him. He has since been on a driver improvement course and the police have closed the matter. His Ins co accepted liability to my Ins co but have refused to respond to about paying for damage etc
On Dec 2nd my Ins co told me they are now submitting the case to the courts to progress it on from there. Why would his Ins co be hanging back ? Surely by going to court on a already admitted fault is going to hit them with more expense, court costs etc.
I am around £3k out of pocket through loss of earnings and extra expense of acquiring a new car and things so this is really annoying
Edited by TOPTON on Friday 20th October 10:20
Likely to be pure inefficiency / workload rather than malice. When a claims department is snowed under with work, they deal with their own clients' issues first and tp claims take a back seat.
They have probably merged or been taken over and are experiencing what's commonly called "economies of scale", which actually means half the people dealing with twice the work in a third of the space.
They have probably merged or been taken over and are experiencing what's commonly called "economies of scale", which actually means half the people dealing with twice the work in a third of the space.
TooMany2cvs said:
TOPTON said:
I am around £3k out of pocket through loss of earnings and extra expense of acquiring a new car and things so this is really annoying
I wonder if that's why they're refusing to settle - because they think the out-of-pocket is high.My Ins co have said apart from accepting liability they haven't even answered communication, never mind disputing the amount
I lease my cars direct from Renault. I claimed through my own insurance and they have paid Renault the write off value and for the hire car I had a month, so they are also waiting for the other Ins co to pay them back too.
I was told my loss of earnings and other expenses have to be claimed from the third part Ins co and not my own. I'm guessing the overall claim to the other Ins co is around £15k. Everything is listed and with receipts so they can't really argue against it, but are still dragging their feet.
I was told my loss of earnings and other expenses have to be claimed from the third part Ins co and not my own. I'm guessing the overall claim to the other Ins co is around £15k. Everything is listed and with receipts so they can't really argue against it, but are still dragging their feet.
davepoth said:
pork911 said:
Did you have a hire car?
Read the writing down the side of the car - he's a driving instructor. £2k of lost earnings would be reasonable considering firstly the time he was off work injured, and then the time taken to source a car and have dual controls fitted. jas xjr said:
it can work the other way. i called my insurance company on a monday . they rang me back and discussed my accident. i was at fault. a local garage rang me up and i took my car in to be inspected. i was told the next day that my car was written off.
my cheque arrived on saturday.
That's great, as long as you're happy with their initial valuation. In my experience, they take the piss until you lean on them for a decent settlement.my cheque arrived on saturday.
Tim
catman said:
That's great, as long as you're happy with their initial valuation. In my experience, they take the piss until you lean on them for a decent settlement.
Tim
i paid £700 for the car a year ago. they valued it at £1400 odd. quite happy with that. although i am struggling to replace it. i was going to see a saab 93 estate today , but it sold. i can buy a newer version of the car i wrote off quite easily. but i fancy a change and an upgrade. i am struggling thoughTim
OP - it sounds like your insurers are only looking after suing for their own losses - is that right? If so you need to make a formal claim on the third party which you should invite him to pass to his insurers. You need a full record and receipts of your out of pocket expenses. The injury part of your claim will likely mean they will ask for access to your medical records or appoint their own medical practioner to produce a report for them. If none of this has been submitted or asked for you'll be waiting a long time as it looks as if no third party loss/injury claim has been made.
elanfan said:
OP - it sounds like your insurers are only looking after suing for their own losses - is that right? If so you need to make a formal claim on the third party which you should invite him to pass to his insurers. You need a full record and receipts of your out of pocket expenses. The injury part of your claim will likely mean they will ask for access to your medical records or appoint their own medical practioner to produce a report for them. If none of this has been submitted or asked for you'll be waiting a long time as it looks as if no third party loss/injury claim has been made.
My Ins co put me in touch with a firm of solicitors they use. All paperwork was given to them back in July when they contacted the guy's insurance. My medical records and a follow up appointment with an independent Doctor were all submitted. They admitted liability but have given zero response since. So there is my Ins co and my solicitor's company waiting for payments Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff