Experian credit report - how to cancel?

[Mammasaid]

http://www.experian.co.uk/consumer/questions/askja...

Dear James,

Can you tell me how I cancel my free trial with Experian?


Michelle, Barnsley

Dear Michelle,
You can close your CreditExpert membership by email, phone or post. To help us find your membership details, please make sure you provide as much of the information listed below as possible:
Your customer reference number (this can be found when you're logged into your membership and on any letter or email you've received from us).
Your full name
Your address
The email address you signed up with
Email us at [e-mail] (please email from the account that you signed up with)
Phone us: 0800 561 0083 or 0344 481 0800. Lines are open Monday to Friday 8am to 7pm or Saturday 8am to 4pm. We are closed on Sundays.
Write to us: CreditExpert, PO Box 7710, Nottingham, NG80 7WE.
(August 2012, updated March 2016)
James

[Trevatanus]

Sarnie said:

Trevatanus said:

Mutley said:

Trevatanus said:

It's not a direct debit. It's a recurring card payment.
I've cancelled it twice on line, and also had several telephone conversations where it has been confirmed that no more charges will be taken.
But still, they bill.

In which case you inform the bank not to allow this payment

It's fine. My Facebook post and Tweet yesterday seems to have shamed them into action and the money they have taken incorrectly, will be back in my account within 5 working days.
They gave me a specific email address to contact, if anyone wants it, feel free to mail me.

Put it on the thread for other to use in future?

I was going to avoid that for fear of their mailbox getting swamped and becoming less effective, but that does not really matter to me now I guess