Overdraft usage fee

[carreauchompeur]

Folks,

It is only six quid in the great scheme of things, however I've been charged an overdraft usage fee for last month. Flat fee, but I never use overdraft so it's a pain... I always understood that even if you dropped slightly below zero as long as you rectified it by the end of the day it was fine.

So, on the 27th at 8.40pm I decided to make an online payment, causing me to go to. -£39. At midnight my salary went into the account.

Now, I thought it a bit rum because no actual banking hours were involved and I was actually only overdrawn for 3ish hrs anyway! If I'd have known they would charge i would have just delayed the payment?

Should I complain, or can someone here pop me six quid as compensation instead?

Cheers

[grumbledoak]

"Leave him, Carrot, he's not worth it!"

[skeggysteve]

I went overdrawn last month by £1.64 for less than a day and the Nationwide have charged me £20 for a 'monthly unauthorised overdraft fee'!

The weird way they do their online statements actually meant that at the time I did have enough in the bank but the following day I didn't.

[mcflurry]

I called LTSB about a similar charge, for going £40 overdrawn for 1 day, expecting an argument over the phone. Not only did they refund the £6, they gave me £20 as compensation. I wasn't after any, but won't turn down a free £20

[carreauchompeur]

mcflurry said:

I called LTSB about a similar charge, for going £40 overdrawn for 1 day, expecting an argument over the phone. Not only did they refund the £6, they gave me £20 as compensation. I wasn't after any, but won't turn down a free £20

Interesting, worth a call then!

[bugmenot]

I wouldn't go about making a formal complaint as technically this is your fault.

But as mentioned above, a quick explanation on the phone to say that you don't usually go overdrawn is there anything you can do will usually result in a sympathetic advisor using their discretion to help you.

[Sarnie]

bugmenot said:

I wouldn't go about making a formal complaint as technically this is your fault.

^^This.

Technically, you borrowed money that you didn't have at the time of the transfer, via the overdraft. Use the overdraft, pay a fee.