refused a business bank account

[mrpurple]

My OH retired a few months ago and deposited a large sum into her personal bank account (of 20+ yrs) and a few ISAS.

She has now decided to start her own little consultancy business and formed a Ltd company.

Her bank has refused her a business account on the basis that "apparently" she has a "bankruptcy" registered against her - which is entirely incorrect!!!

Having pointed this out as being totally wrong they said they would recheck, they came back and reconfirmed this and further stated she should check on her credit report - so we did!!!!

As we already knew, it showed "No" sort of bad history whatsoever, no judgements, no bankruptcies and everything up to date and in order.....furthermore it showed the bank had "not" done a search at all and the last search was done 6 months ago due to a link remaining on file to her ex from a mortgage paid off many years ago.

Any suggestions of what is going on would be appreciated as we are off in the morning to close / open a few bank accounts?

edited to add... there are no business managers available for this bank at any of the branches in our city for another 3 weeks!!

Edited by mrpurple on Thursday 21st August 17:16

Edited by mrpurple on Thursday 21st August 17:25

[Jobbo]

Might be someone with the same name; do a search here: https://www.insolvencydirect.bis.gov.uk/eiir/

[mrpurple]

Jobbo said:

Might be someone with the same name; do a search here: https://www.insolvencydirect.bis.gov.uk/eiir/

done.........many thanks

"Individual Insolvency Register

We do not have any records that match your search criteria at this time."

[TrickyDicky101]

Have you checked all 3 versions of your credit report? Experian, Equifax and Noddle (CallCredit). They can be different and the bank will likely only refer to one of them.

Edited by TrickyDicky101 on Thursday 21st August 18:24

[gaz1234]

try different bank?

[mrpurple]

TrickyDicky101 said:

Have you checked all 3 versions of your credit report? Experian, Equifax and Noddle (CallCredit). They can be different and the bank will likely only refer to one of them.

Edited by TrickyDicky101 on Thursday 21st August 18:24

Did Noddle..not sure I can be ar.ed to do all 3. If 20+ yrs of banking and more than a few 000's in their bank is outweighed by some misinformation, from where we know not, then we will probably move "all" our accounts elsewhere.

Something strange going on though.....we went in and were told there would be no business banker in any of the branches for at least 3 weeks - this was 3 weeks ago so had to do everything by post - and again today when demanding a meeting we were told there would be nobody available, on the business side, for another 3 weeks ( 6 weeks in total). So if the personal banker can't resolve it in the morning we shall just have to open several accounts elsewhere and they will lose all our business, Isas, savings the lot.

Stranger still is why no search by them shows up on the report...OH is a bit upset to say the least!

[Pothole]

mrpurple said:

TrickyDicky101 said:

Have you checked all 3 versions of your credit report? Experian, Equifax and Noddle (CallCredit). They can be different and the bank will likely only refer to one of them.

Edited by TrickyDicky101 on Thursday 21st August 18:24

Did Noddle..not sure I can be ar.ed to do all 3.

Stranger still is why no search by them shows up on the report...OH is a bit upset to say the least!

You'd rather try and teach the current bank a lesson which will have no impact whatsoever than spend 10 minutes checking the other info sources? THAT's stranger still!

[mrpurple]

Pothole said:

mrpurple said:

TrickyDicky101 said:

Have you checked all 3 versions of your credit report? Experian, Equifax and Noddle (CallCredit). They can be different and the bank will likely only refer to one of them.

Edited by TrickyDicky101 on Thursday 21st August 18:24

Did Noddle..not sure I can be ar.ed to do all 3.

Stranger still is why no search by them shows up on the report...OH is a bit upset to say the least!

You'd rather try and teach the current bank a lesson which will have no impact whatsoever than spend 10 minutes checking the other info sources? THAT's stranger still!

If you say so.

[Simpo Two]

Your bank sounds like complete aholes.

Vote with your feet.

[Dejay1788]

Use a different bank, if their service is this poor whilst trying to pay them substantially for awful service, imagine how terrible they will be if they get her tied in to an account and can't be arsed to deal with you?

[mrpurple]

Simpo Two said:

Your bank sounds like complete aholes.

Vote with your feet.

We shall...irony is she only wanted a basic account ( no O/d, credit cards etc ) to have occasional payments put in if and when she actually ever comes out of retirement and do some contracting work, rather doing it through an agency

[mrpurple]

Dejay1788 said:

Use a different bank, if their service is this poor whilst trying to pay them substantially for awful service, imagine how terrible they will be if they get her tied in to an account and can't be arsed to deal with you?

They weren't so slow in contacting us and arranging an appointment to top up our Isas a couple of months ago!

[Simpo Two]

mrpurple said:

We shall...irony is she only wanted a basic account ( no O/d, credit cards etc ) to have occasional payments put in if and when she actually ever comes out of retirement and do some contracting work, rather doing it through an agency

Then you could probably use a normal current account. Try First Direct.

[bigandclever]

mrpurple said:

formed a Ltd company.

Just an idle thought ... is it a brand new company or an off-the-shelf? What does Companies House / DueDil say about linked directors and the like?

[megaphone]

Simpo Two said:

mrpurple said:

We shall...irony is she only wanted a basic account ( no O/d, credit cards etc ) to have occasional payments put in if and when she actually ever comes out of retirement and do some contracting work, rather doing it through an agency

Then you could probably use a normal current account. Try First Direct.

This. Just set up a normal account in her name, make sure any payments are made out to her.

[anonymous-user]

Simpo Two said:

Then you could probably use a normal current account. Try First Direct.

The business manager at Natwest even suggested this when I spoke to him about a new business account for a small sideline business I have.

[Mr Pointy]

megaphone said:

This. Just set up a normal account in her name, make sure any payments are made out to her.

What happens when the accounts department at he client refuse to to this? They have engaged with mrspurple ltd, not mrspurple the person. They cannot change who gets paid for the work.

[Simpo Two]

If she is retired and only taking 'occasional payments' why the need for a limited company? Now she has a business that can't accept money!

[mrpurple]

bigandclever said:

mrpurple said:

formed a Ltd company.

Just an idle thought ... is it a brand new company or an off-the-shelf? What does Companies House / DueDil say about linked directors and the like?

Brand new company...sole director..no links to anybody else, including me.

[mrpurple]

Mr Pointy said:

What happens when the accounts department at he client refuse to to this? They have engaged with mrspurple ltd, not mrspurple the person. They cannot change who gets paid for the work.

This.