Ridiculous EE data costs
Discussion
I'm on a contract with EE and the data allowance is slightly limited (1Gb/month IIRC). I ran over it and the cost was huge, so I called their call centre and was slightly bolshy. They gave me a fairly good refund and said they would look into it and call me back.
They didn't. Two months later I went over again. I called them again. They refunded ALL the money and have doubled the allowance on my contract for no extra cost. They didn't admit it, but I got the distinct impression that I was not the only person they had had this sort of conversation with.
So yes, it happens. Do call them and ask what's going on. Don't accept being fobbed-off.
They didn't. Two months later I went over again. I called them again. They refunded ALL the money and have doubled the allowance on my contract for no extra cost. They didn't admit it, but I got the distinct impression that I was not the only person they had had this sort of conversation with.
So yes, it happens. Do call them and ask what's going on. Don't accept being fobbed-off.
p1stonhead said:
It's funny whenever there is a story like this it's always the network providers fault and not the person who didn't read their contract terms properly.
30mb of data can be used up almost instantly on an iPhone. I get through 3000mb a month.
Granted the details are in the contract but EE seem to be unique in still charging utterly exorbitant per-MB rates like this, as if its still 2001, when other networks such as 3 will give you unmetered roaming 4G for nothing on a cheap contract. I used my (non-EE) phones without even thinking about it in Germany, Spain, France etc recently at no cost - probably consuming several gigabytes in each country. On EE I'd be getting a bill for several grand. Contract terms or not, its extortionately expensive. Customers can of course vote with their feet and ditch them as I did several years ago when they charged me £50 or so for looking on Google maps in Belgium.30mb of data can be used up almost instantly on an iPhone. I get through 3000mb a month.
p1stonhead said:
It's funny whenever there is a story like this it's always the network providers fault and not the person who didn't read their contract terms properly.
30mb of data can be used up almost instantly on an iPhone. I get through 3000mb a month.
It quite often is the provider.30mb of data can be used up almost instantly on an iPhone. I get through 3000mb a month.
The first time we got a smart phone it was for my son. We specificaly said we disn't want mobile data. They took this to mean we wanted PAYG. The first month was very expensive.
We asked for a bill breakdown, and all the the data was being consumed at night, when the phone was sat in the kitchen charging, and on wifi. A lot of the bill was when the phone was back being repaired (2 weeks) and the sim was in another phone without data!
The supplier told us that ther was nothing they could do to prevent the phone from consuming data as it was the phone doing it not them.
I eventually found out they could bar GPRS from the service so asked for that. There response was "oh yes, we can do that". My son didn't even notice that data had been stopped as he only used it on wifi.
Total cost to us was more than an Iphone, yet we had bought the cheapest phone available.
Result.
Rang back this afternoon and asked to speak to a manager, put straight through. Spoke to Bob from Bangalore (Or similar) and outlined my issue.
Without any prompting whatsoever he stated that there had been an error, and refunded £17 to my account.
What a palaver. Quick data bundle for the few days until I leave the country and then data will be firmly switched OFF!
Rang back this afternoon and asked to speak to a manager, put straight through. Spoke to Bob from Bangalore (Or similar) and outlined my issue.
Without any prompting whatsoever he stated that there had been an error, and refunded £17 to my account.
What a palaver. Quick data bundle for the few days until I leave the country and then data will be firmly switched OFF!
carreauchompeur said:
Result.
Rang back this afternoon and asked to speak to a manager, put straight through. Spoke to Bob from Bangalore (Or similar) and outlined my issue.
Without any prompting whatsoever he stated that there had been an error, and refunded £17 to my account.
What a palaver. Quick data bundle for the few days until I leave the country and then data will be firmly switched OFF!
Result, and when you get back check out GiffGaff, really is good. That said, just checked BT and if you're an existing BB customer, they have some cracking deals.Rang back this afternoon and asked to speak to a manager, put straight through. Spoke to Bob from Bangalore (Or similar) and outlined my issue.
Without any prompting whatsoever he stated that there had been an error, and refunded £17 to my account.
What a palaver. Quick data bundle for the few days until I leave the country and then data will be firmly switched OFF!
ds.An extract from a recent THREE DAY trip to Morrocco (business). I had bought a data bundle, £10 a day for 50|MB/ day, but the agent sold me the wrong bundle, hence the £1100 bill racked up in 3 days !
Orange Mobile internet data 488.6822 £0.000
LithuaniaOmnitel data 74.7183 £10.000
Roaming Tele2 Lithuania data 0.5875 £0.000
Baltcom (Latvia) data 0.1393 £0.000
LMT (Latvia) data 31.2841 £0.000
MEDITEL Morocco data 84.6809 £677.448
Morocco IAM data 55.1626 £441.301
Total excluding VAT £10.00
Orange Mobile internet data 488.6822 £0.000
LithuaniaOmnitel data 74.7183 £10.000
Roaming Tele2 Lithuania data 0.5875 £0.000
Baltcom (Latvia) data 0.1393 £0.000
LMT (Latvia) data 31.2841 £0.000
MEDITEL Morocco data 84.6809 £677.448
Morocco IAM data 55.1626 £441.301
Total excluding VAT £10.00
- A hash indicates that an item is non-VAT applicable Total non-VAT £1,118.75
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