Had a problem with Barclays…am I alone in this?
Discussion
Hi.
Last week I went to use my connect card only to have it declined. Oh dear, my fault for having one debit card only, ironically also the one I'm using to buy petrol with. Cue some extended form filling in etc later I wonder if the "chip" is broken, as it is not unheard of, so I go home, get some cash, return and pay up then call Barclays.
I give the phone banking my Card number only to be told there is no such card. I try online banking and get locked out, so I call customer service. Again, while going through the recorded messages etc and putting my long number in, no record. I eventually get through to a lady and explain my dilemma.
"Ah yes, the card has been cancelled".
"Why?".
"I don't know, it's just saying it has been cancelled".
cue a bit of an earache from me to her, I asked why they cancelled my card to which I was told it was a computer error. I asked as to what I'm supposed to do for cash now and was advised to go to a local branch with my card and draw cash out.
I raised a complaint and received some calls, and have received a replacement in the post. It is still ongoing, because I'm not happy with the explanation I've been given, that it was a "computer error" and "it happens more than I'd expect".
Cancelling a debit card out of the blue which is still valid until 2017 with no reason does sound like an "error" to me, but the bloody hassle it caused in the meantime is a little bit annoying and slightly first world I know.
I would ask the collective however, if this is as commonplace as they are insinuating and they keep asking me "what result I would like" from the complaint. I'm thinking of suggesting a Sunseeker, Brand new M4 and a limitless supply of coke and hookers , but in reality I expect I'll get jack s
t.
Barclays are doing a good job of winding me up, 27 years with them and I think it's time for a change.
Last week I went to use my connect card only to have it declined. Oh dear, my fault for having one debit card only, ironically also the one I'm using to buy petrol with. Cue some extended form filling in etc later I wonder if the "chip" is broken, as it is not unheard of, so I go home, get some cash, return and pay up then call Barclays.
I give the phone banking my Card number only to be told there is no such card. I try online banking and get locked out, so I call customer service. Again, while going through the recorded messages etc and putting my long number in, no record. I eventually get through to a lady and explain my dilemma.
"Ah yes, the card has been cancelled".
"Why?".
"I don't know, it's just saying it has been cancelled".
cue a bit of an earache from me to her, I asked why they cancelled my card to which I was told it was a computer error. I asked as to what I'm supposed to do for cash now and was advised to go to a local branch with my card and draw cash out.
I raised a complaint and received some calls, and have received a replacement in the post. It is still ongoing, because I'm not happy with the explanation I've been given, that it was a "computer error" and "it happens more than I'd expect".
Cancelling a debit card out of the blue which is still valid until 2017 with no reason does sound like an "error" to me, but the bloody hassle it caused in the meantime is a little bit annoying and slightly first world I know.
I would ask the collective however, if this is as commonplace as they are insinuating and they keep asking me "what result I would like" from the complaint. I'm thinking of suggesting a Sunseeker, Brand new M4 and a limitless supply of coke and hookers , but in reality I expect I'll get jack s
t.Barclays are doing a good job of winding me up, 27 years with them and I think it's time for a change.
It's so easy to switch accounts now that if you don't like the service then move on.
That said in all my years with Barclays never really had any issues with them and I think I even had a card cancelled / replaced for no real reason but when quizzed something was muttered about some unusual activity that had been detected so I can only assume the card had been cloned.
Not sure I'd be happy having just one card though as in this day and age it's not unknown for a card to be temporarily suspended due to unusual spending patterns etc. I have two credit cards + a debit so at least one of them should work at any given time
That said in all my years with Barclays never really had any issues with them and I think I even had a card cancelled / replaced for no real reason but when quizzed something was muttered about some unusual activity that had been detected so I can only assume the card had been cloned.
Not sure I'd be happy having just one card though as in this day and age it's not unknown for a card to be temporarily suspended due to unusual spending patterns etc. I have two credit cards + a debit so at least one of them should work at any given time
I can't say I've had any trouble with Barclays, I've used them for several decades.
My only gripe is their continued asking of whether I'd like to switch to paperless statements, and then despite me saying "No thanks" every time they ask (which was sometimes four or five times within a ten minute OLB session), they then send an email saying "we're going to switch you unless you click here within a couple of weeks". How many times must one say "No" to something before they stop asking?
By comparison, though, it's just a minor annoyance.
My only gripe is their continued asking of whether I'd like to switch to paperless statements, and then despite me saying "No thanks" every time they ask (which was sometimes four or five times within a ten minute OLB session), they then send an email saying "we're going to switch you unless you click here within a couple of weeks". How many times must one say "No" to something before they stop asking?
By comparison, though, it's just a minor annoyance.
Edited by droopsnoot on Monday 28th September 11:20
droopsnoot said:
I can't say I've had any trouble with Barclays, I've used them for several decades.
My only gripe is their continued asking of whether I'd like to switch to paperless statements, and then despite me saying "No thanks" every time they ask (which was sometimes four or five times within a ten minute OLB session), they then send an email saying "we're going to switch you unless you click here within a couple of weeks". How many times must one say "No" to something before they stop asking?
By comparison, though, it's just a minor annoyance.
Out of curiosity, why don't you want paperless statements? I don't see a downside, it's the same information, only emailed to you (and thus, able to be stored indefinitely and retrieved instantly)My only gripe is their continued asking of whether I'd like to switch to paperless statements, and then despite me saying "No thanks" every time they ask (which was sometimes four or five times within a ten minute OLB session), they then send an email saying "we're going to switch you unless you click here within a couple of weeks". How many times must one say "No" to something before they stop asking?
By comparison, though, it's just a minor annoyance.
Edited by droopsnoot on Monday 28th September 11:20
don't shoot me
Because my neatly-ordered file of paper statements would have to end as I don't have a printer to print them out myself, or I'd have to scan all my previous statements so I have the "set". And a small, petty part of me wants a share of their money saving if they stop printing them out and posting them to me. But mainly it's gone away from the specifics of the question they're asking me, and now the main annoyance is that they keep asking until they get the answer they want. Sort of the SNP of banks.
amusingduck said:
Out of curiosity, why don't you want paperless statements? I don't see a downside, it's the same information, only emailed to you (and thus, able to be stored indefinitely and retrieved instantly)
don't shoot me
don't shoot me
With HSBC you cannot get any details of previous transactions more than SIX years old. At least with paper statements you have this written record. Yes six years is a long time but if one gets involved in a legal action, with the delays involved, it is not that long.
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