Barclays Bank - Useless

Barclays Bank - Useless

Author
Discussion

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
Steer Clear ladies n gents what an absolutely diabolical mess for a bank.

Car is broken so off it went into A garage for repairs. Whilst at the garage I thought Ill sort the funds out. Logged onto online banking with my card details (i have them saved). Went to transfer the money to my main bank account as ATM is miles away for Barclays so thought transfer to Natwest as machine over the road. Put card in PINSentry (Card reader) and entered my PIN wrong 3 times. My bad, whoops. Not a Card I use often at all. Only way to transfer cash is to use this stupid Pin Sentry machine. Great. So phoned them up nope cant do anything you have to go to nearest branch. Great. Its in town center and I'm other end of the city so there isnt one local really nor a cash machine for them.

Wonderful.

Gets a phone call from Barclays - Oh you could use your mobile app to transfer the cash. Excellent puts phone down and does just that. ERROR your account is blocked. Great. So cant use that either - turns out my account is not compatible with Mobile App.

Long story short - got a slow walk home until I can get to the branch in the morning. Your telling me a bank - only has one way for you to get money out and if you cock it up thats it unless you can visit a local branch ? No good if you live no where near a machine or branch which unfortunately... I dont.

Marvelous.

SWoll

18,206 posts

257 months

Thursday 1st December 2016
quotequote all
Oh, I thought this was going to be a different discussion entirely..

HustleRussell

24,602 posts

159 months

Thursday 1st December 2016
quotequote all
Left Barclays last year. Santander has been great. Even my mum has managed to use the app without locking herself out.

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
Its a complete farce. Natwest, if my card doesnt work or PIN is forgotten who cares thats your card... login online with completely different credentials and all is well u can do what you like.

The details are separate as they are for Barclays, Ive authenticated and verified my Identity. So let me have my sodding cash!

LiamB

7,922 posts

142 months

Thursday 1st December 2016
quotequote all
cpjitservices said:
Went to transfer the money to my main bank account as ATM is miles away for Barclays so thought transfer to Natwest as machine over the road.

Marvelous.
But you could have used the Barclays card in the Natwest machine and been fine.. or have I read that wrong?

anonymous-user

53 months

Thursday 1st December 2016
quotequote all
you can get other banks money from other machines you know.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
Nope I cannot. as its a savings account card not a debit card so only works in Barclays machines!!

Audicab

480 posts

246 months

Thursday 1st December 2016
quotequote all
I think Barclays app is great. Certainly better than other banks I've used.

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
The Spruce goose said:
you can get other banks money from other machines you know.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
Not bad, its causing me a major headache. To top it off local branch closes at 4PM..... Great Im at work till 6.

TooMany2cvs

29,008 posts

125 months

Thursday 1st December 2016
quotequote all
cpjitservices said:
Went to transfer the money to my main bank account as ATM is miles away for Barclays so thought transfer to Natwest as machine over the road.
Couldn't you just use your Barclays card in the NatWest ATM?

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
Audicab said:
I think Barclays app is great. Certainly better than other banks I've used.
Ill bet it is, but because I have a certain type of account its incompatible.

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
TooMany2cvs said:
Couldn't you just use your Barclays card in the NatWest ATM?
Nope. Savings account card. Only works in Barclays machines. Barclays have admitted oh sorry the only option you have is to visit your local branch.

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
The Spruce goose said:
you can get other banks money from other machines you know.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
Agree about PIN number but its seldom used this card as usually we pay into it and not take monies out but the one time we do use it for that purpose I've now got stuck. However, surely there should be a fail safe in place for certain situations.

Riley Blue

20,915 posts

225 months

Thursday 1st December 2016
quotequote all
I bank with Barclays and can transfer money between accounts and pay someone using the phone app; I've also bought a car using it. Shouldn't you be able to use any ATM to withdraw cash or am I missing something?

ETA - just read OP doesnt have a debit card, that explains it.

Edited by Riley Blue on Thursday 1st December 16:20

SAS Tom

3,398 posts

173 months

Thursday 1st December 2016
quotequote all
To be fair it's hardly their fault you can't remember your pin. Even if you'd gone to the bank with it you'd have only put the wrong pin in.

SlimRick

2,258 posts

164 months

Thursday 1st December 2016
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Don't you just hate it when banks have security measures in place to protect your money.

ensignia

919 posts

234 months

Thursday 1st December 2016
quotequote all
Your stupidity got you into this mess, pal.

But you'd no doubt be up in arms if someone else had managed to gain access to your account and transferred out a load of money, saying Barclays made it too easy. rolleyes

ZOLLAR

19,908 posts

172 months

Thursday 1st December 2016
quotequote all
Well I suppose to even things out I've used Barclays for about 10 years, had to deal with them plenty of times by phone, email and app and I've never had an issue and always found them to be helpful.

somewhat pointless warning people off, all companies have at some point issues with customers doesn't mean everyone should avoid them.

SlimJim16v

5,617 posts

142 months

Thursday 1st December 2016
quotequote all
MX5

cpjitservices

Original Poster:

373 posts

93 months

Thursday 1st December 2016
quotequote all
SAS Tom said:
To be fair it's hardly their fault you can't remember your pin. Even if you'd gone to the bank with it you'd have only put the wrong pin in.
Very true but something you dont use you dont always remember and the amount of passwords and other pins I have Its no wonder I sometimes forget.
Surely there should be something in place so if you do forget you can still transfer money - I can login online no problem so why not let me use the online banking for what it was intended for.