Insulated roller garage door - under 12 months old PROBLEMS!

[hedgefinder]

motco said:

Bottom of page fifteen of the Seceuroglide Brochure from the www.swsuk.co.uk website.

thanks, just downloaded and read it, but its definately a lot more happening with my door than just "slight marking over time". Its only 10 months old and isnt just marked, its bent and rippled.

[hedgefinder]

looks like I will be putting everything in writing on Monday.
I am suspicous that they are hoping that it will run out of their 12 months guarantee before anything is put in writing..
They are obviously not willing to guarantee that the same fault wont happen again, and from what I have heard so far it isnt unknown for this type of door from this manufacturer....the SWS is suposedly superior.

[Simond S]

Could it be that when closing it is pushing too far into the ground, essentially placing a pressure on every slat as it is forced downward?

[hedgefinder]

Simond S said:

Could it be that when closing it is pushing too far into the ground, essentially placing a pressure on every slat as it is forced downward?

that was my first thought, but the installer came out months ago not log after it was first fitted as I thought it seemed to belly in the centre when closed, but he assured me that was normal for this width of door and never commented on it pushing down too much..

and still i dont see how that could be doing what is happening here... the more i look at it the more i think its a heat issue and the aluminium skin is too thin and rippling in the heat - the garage isnt even in use yet, so it has only been opened a limited ammount of times since it was fitted!

[hedgefinder]

no further contact from the installer/supplier
and now it just gets better -
I just opened the door tonight and it wont close anymore the motor just gives off a loud buzz...ffs...definate small claims court now..

[Andehh]

hedgefinder said:

no further contact from the installer/supplier
and now it just gets better -
I just opened the door tonight and it wont close anymore the motor just gives off a loud buzz...ffs...definate small claims court now..

Sorry to hear it made, the key to smalls claims is LOTS of evidence of you being reasonable, fair & genuinely being buggered by someone/company. Keep us updated.

[hedgefinder]

well, the installer came round last week and basically said that i could have a new door and motor fitted or my money back , BUT he would offer no guarantee that exactly the same wouldnt happen to this door and if ANYTHING at all went wrong with it he wanted nothing to do with it,so rather than end up in 6 months time with another shagged door I opted for my money back. I wouldnt let him take the door down and leave me unsecure, as he intended and he agreed to allow a month for me to arrange a replacement.

I have today found out why he may have changed his mind and started answering my calls....I had it explianed to me exactly why the door has ended up the way it has by discussing it with an expert in the production of the aluminium slats. He has informed me that the door would be judged not fit for purpose due to a couple of other points I discussed with him regarding the door features and fit, he also offered to do a full report for me to take to the Door and Hardware Federation and to also send a copy to Autoroll direct should I have further issues, which should see a response from them.
It also came to my knowledge during the conversation that the installer am having the issues with is currently involved in a court case regarding a door collapsing onto a customer after installation...... so I was suggested not to hang about in getting my money back!

Edited by hedgefinder on Friday 1st November 12:33

[phelix]

What was the root cause: wrong door for the installation environment, fundamentally poor quality door or an installation issue?

[hedgefinder]

phelix said:

What was the root cause: wrong door for the installation environment, fundamentally poor quality door or an installation issue?

pretty much all 3!

but the main problem issue - notably the rippling and denting - is due to poor manufacturing processes at the foam curing stage.

Edited by hedgefinder on Sunday 3rd November 12:56

[crankedup]

Just received a quote for one of these garage doors, standard size garage door electrically controlled remote roller door. At almost 1500 quid! thought that was very toppy for work involved removing existing canopy up/over and fitting roller door. Keep my money in pocket I think.

[motco]

crankedup said:

Just received a quote for one of these garage doors, standard size garage door electrically controlled remote roller door. At almost 1500 quid! thought that was very toppy for work involved removing existing canopy up/over and fitting roller door. Keep my money in pocket I think.

That's not too unusual a price for a 'proper' manufacturer's product.

[GP335i]

Grab a Hormann/Garador, excellent quality.

[crankedup]

motco said:

crankedup said:

Just received a quote for one of these garage doors, standard size garage door electrically controlled remote roller door. At almost 1500 quid! thought that was very toppy for work involved removing existing canopy up/over and fitting roller door. Keep my money in pocket I think.

That's not too unusual a price for a 'proper' manufacturer's product.

Having read this thread I am wondering what is so 'proper' about the product, this is why I responded as such.

[hedgefinder]

yes, exactly!
After taking advice that I wish I had recieved before we had this door fitted -
SWS securoglide appears to be the one to go for.
Whenever I mention the manufacturer of our current door to anyone in the industry I recieve either a SIGH, GIGGLE or roll of the eyes.. which should tell people something!

[crankedup]

hedgefinder said:

yes, exactly!
After taking advice that I wish I had recieved before we had this door fitted -
SWS securoglide appears to be the one to go for.
Whenever I mention the manufacturer of our current door to anyone in the industry I recieve either a SIGH, GIGGLE or roll of the eyes.. which should tell people something!

Cheers for the heads-up on alternative manufacturer, possibly my 'money saving' thread of the year!

[agent006]

GP335i said:

Grab a Hormann/Garador, excellent quality.

We have a Hormann door on our carpark at work. I'd estimate it gets at least 200 open/closes every day and it's only needed parts twice in 10 years.

[hedgefinder]

Had a quick look at hormann and SWS and Warm Protection and also ALUroll, which have all been recommended. Hormann have only just started doing a residential roller shutter door recently from what I was told.
Had a quote for an ungraded Warm protection door with thicker aluminium skin slats and am still awaiting quotes for SWS and Hormann which I should get either today or tomorrow.
I just wish I had done as much research into what I was buying last time...
it really is true - ALL insulated roller shutters are NOT the same!

[Nimby]

crankedup said:

Just received a quote for one of these garage doors, standard size garage door electrically controlled remote roller door. At almost 1500 quid! thought that was very toppy for work involved removing existing canopy up/over and fitting roller door. Keep my money in pocket I think.

We paid a shade less than that - £1450 I think - for a Seceuroglide earlier this year. Same as your quote - single door, fully auto, remove old up-and-over.

[motco]

Frankly I think the 'insulated' bit is a red herring because not only is the curtain fairly thin, but the slats are extruded hollow flattened tubes so there's continuous aluminium from outside to inside at the thin edges of the slat which conducts heat to the outside. Sectional doors that have large thick panels (about eight to ten per door I guess) are likely to insulate better. Likewise, the physical strength of common-or-garden roller doors made of aluminium is not going to be resistant to determined attack quite like a steel commercial roller shutter, or indeed, a steel up and over properly padlocked. You pays your money and takes your choice...

[crankedup]

Nimby said:

crankedup said:

Just received a quote for one of these garage doors, standard size garage door electrically controlled remote roller door. At almost 1500 quid! thought that was very toppy for work involved removing existing canopy up/over and fitting roller door. Keep my money in pocket I think.

We paid a shade less than that - £1450 I think - for a Seceuroglide earlier this year. Same as your quote - single door, fully auto, remove old up-and-over.

Cheers for that, still looking around but it seems I may have underestimated cost of the job.