Insulated roller garage door - under 12 months old PROBLEMS!

[agent006]

agent006 said:

We have a Hormann door on our carpark at work. I'd estimate it gets at least 200 open/closes every day and it's only needed parts twice in 10 years.

Make that three times. It broke on Tuesday.

[hedgefinder]

well, the saga continues...just been given an install date so I call the original supplier and give him the dates that he can remove his door and give me my refund as agreed, he said "fine, i will check my diary and call you back" an hour later he calls back and says that the removel date is no problem and he will be here at 8am.... BUT he isnt willing to give me the full refund as previously agreed and now only wants to give me the refund minus £400 due to 12 months usage and the couple of slats that are scratched... now being fair I said ok, i agree to slightly less than full refund and stupidly said £200, but definately NOT £400 less.... i know that the slats on this door cost about £3.50 per metre...so the damaged slats ammount to about £35, never mind the door being absolutely knackered everywhere else... he has told me to send any further letters to his solicitor.
So I am now just waiting for trading standards ect to call me back as everyone was busy when I tried them this morning.....I definately will take this all the way with the small claims and report him to the Door and hardware Federation, trading standards and the health and safety executive..

Edited by hedgefinder on Friday 6th December 18:26

[hedgefinder]

to keep the thread updated, an independant engineers report has just been completed and has condemned the door and the installation (and product).
Still waiting on court decision on whether I have a contract with an individual or a ltd company due to the guy now claiming that his company is limited... which is the first I heard of that as its not mentioned on any of his brochures/paperwork or receipts etc.
The report will be very useful in court however and it has also been sent to trading standards who may take the matter further if the guy dealing with the case can be arsed..

[Zingari]

I've got one of these doors. Whilst I haven't suffered the same problems, despite the claim being it's insulated the inability to seal at the very top edge where it unrolls is a weak point.

What you dont get when the roller is fitted internally (unless you pay extra) is a top box so there is a chance there will be a gap between the frame and the door. The wind then hits it and rises up over the door and into the garage.

First fitting I had daylight visible on the ceiling of the garage exposing the air gap. Second fitting added more slats but they didn't 'fall' against the frame to close it off. Third fitting involved an additional frame across the top edge of the opening.

It's still not perfect and the company is declining fitting the top box enclosure given that the whole door assembly has to be removed.

Sectional doors are by far the best option - but I was told I couldn't have one given some wall supports I have down the garage. Given that I already had a 30yr old 'up n over' alu door (with a B&Q Chamberlain elec motor giving 15yrs faultless service) I think that was total bks but the Mrs was in when the surveyor tipped up.

Door looks good. Will it last as long as the old one. Will it fk

[motco]

My Seceuroglide Compact shuts off at the top fairly well provided that the closing limit switch is correctly set, but there's little value in the insulation anyway as the 'U' value of the slats is not good. Draught exclusion is the best you can hope for really.

[mrgrumpyman]

Hi,
I just noticed my door doing exactly the same thing a couple of days ago, it's just under a year old made I think by Warmprotection.
I have rung the installer who was "mystified" "Never had that before mate" and I am waiting for him to make an appearance, suck in through his teeth stand in front of it and say "Never had that before mate" again!
I would be very grateful for any further updates on how your problem is going please.
Reading through I am not clear on whether the manufacturer of your door actually agreed on the exact cause of the problem.
My first thought was that being a wide door (9ft) perhaps the weight of the door when rolled up (perhaps too tightly) was causing it, mine is about 5 slats at waist hight.
Thanks for any help you can give.

Best wishes
mrgrumpyman

[hedgefinder]

mrgrumpyman said:

Hi,
I just noticed my door doing exactly the same thing a couple of days ago, it's just under a year old made I think by Warmprotection.
I have rung the installer who was "mystified" "Never had that before mate" and I am waiting for him to make an appearance, suck in through his teeth stand in front of it and say "Never had that before mate" again!
I would be very grateful for any further updates on how your problem is going please.
Reading through I am not clear on whether the manufacturer of your door actually agreed on the exact cause of the problem.
My first thought was that being a wide door (9ft) perhaps the weight of the door when rolled up (perhaps too tightly) was causing it, mine is about 5 slats at waist hight.
Thanks for any help you can give.

Best wishes
mrgrumpyman

thats rather worrying as the replacement door we went for was a Warm protection door...are you positive the entire door ewas manufactured/supplied by warm protection - who was your supplier/installer - email me who it was if you want,

this is how the door looks now (looks better in the pictures than it is in reality), approximately 18 months old, gets worse each week..

[motco]

It looks as if it has been compressed across the width presumably by thermal expansion limited by the door opening in the building.

[hedgefinder]

I ended up having a full independent engineers report written up on the door.
From memory -
His thoughts were varying degrees of thermal expansion and contraction caused by inconsistent foam filling through the slats and also that the door was possibly incorrectly adjusted from day one putting excess pressure downward on all of the slats. He also notedthat the slats did nt really slot together very well which was another possibly cause due to poor rolling and excess movement due to the width etc.
The manufacturer has never ever replied to any emails regarding the issue and as far as I am aware are denying that they manufactured the door... as it was bought through a third party installer with an account with them who only used their roller curtain... the main faulty part!

[mrgrumpyman]

Hi Hedgefinder,
Thank you for your quick reply.

I will email you the details of the installer, but as a new member it seems I cannot email for 24 hours. I don't really want to bad mouth the installer on line as he has not yet seen it so I will send the details by email as soon as I can.

Am I right in assuming that the Warmprotection door is on order and the picture is still your old one?

Mine is a band of five slats only at the moment starting about ten slats up, as far as I know the whole thing is from Warmprotection with the Somfy motor and control panel. Mine is the 77mm slats I think they also do one just over 100m too.

Mine is in the South of England and East facing so gets early sun but from mid day on is more or less in shade.

Regards,
mrgrumpyman

[Esseesse]

Can't help OP but my parents have 2 gliderol roller doors that came with the house in 1996. They almost certainly not insulated but they've not needed anything at all in what is now nearly 20 years.

[mrgrumpyman]

I have emailed details of the installer to you now.
Regards,
mrgrumpyman

[hedgefinder]

well, we are at oppsite ends of the country,so not the same installer.
The Warm Protection factory isnt that far from me...I will be interested to hear how this works out for you as although I have ordered my door (its still being held in their factory for me as far as I am aware..) I havent paid for anything yet so would be asking for a further guarantee of this not happening to me again

[mrgrumpyman]

Yup, will keep you updated just waiting for my installer to put in an appearance

[dublove]

The slats design looks exactly the same (inside & outside) as the ones on my SWS Securoglide...! Can you post a photo of the bottom slat with the rubber seal on?

[motco]

dublove said:

The slats design looks exactly the same (inside & outside) as the ones on my SWS Securoglide...! Can you post a photo of the bottom slat with the rubber seal on?

Seceuroglide warn against dark colours on south facing double width doors because of expansion problems on sunny days. My two are singles in black and they work fine at any temperature thus far.

[mrgrumpyman]

Well the installer turned up today and agreed it was faulty, took photos and said he would contact the supplier. His opinion was that perhaps there is a fault with the foam insulation infill, which is my guess too. I think perhaps the foam has air pockets and as a result the slat expands unevenly, hey-ho! We will see how it goes.

[hedgefinder]

mrgrumpyman said:

Well the installer turned up today and agreed it was faulty, took photos and said he would contact the supplier. His opinion was that perhaps there is a fault with the foam insulation infill, which is my guess too. I think perhaps the foam has air pockets and as a result the slat expands unevenly, hey-ho! We will see how it goes.

thats the exact same conclusion that was arrived at regarding my door.... I wait with interest to see how Warm protection handle this....

[hedgefinder]

mrgrumpyman said:

Well the installer turned up today and agreed it was faulty, took photos and said he would contact the supplier. His opinion was that perhaps there is a fault with the foam insulation infill, which is my guess too. I think perhaps the foam has air pockets and as a result the slat expands unevenly, hey-ho! We will see how it goes.

any update on this?
I am now being asked when they can fit the new warm protection door...
and after all this hassle I am determined not to throw away a further 3.5k-4k and have the same issues..

[mrgrumpyman]

Installer rang today to check serial number of the door, seems Warm protection are going to supply new slats under warranty full marks there!
I asked if the cause was known / common, he said the company had suffered another failure on at least one other door but that was the wider slats. The diagnoses was poor insulation fill.
He mentioned that the maker warm protection was waiting for the slats from their supplier, so it does look as though rather like double glazing manufactures they buy in components and assemble them into their own product, so the chances are most if not all aluminium shutter doors get the slats from a few or even one manufacturer.