Insulated roller garage door - under 12 months old PROBLEMS!

Insulated roller garage door - under 12 months old PROBLEMS!

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Discussion

hedgefinder

Original Poster:

3,418 posts

169 months

Sunday 8th September 2013
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Just wodnering if anyone has any adviceon here regarding the Insulated roller door I had fitted under 12 months ago.
Recently I have noticed that the door has started to ripple along all the slats and dents are becoming evident - the back of the door now has noticable kinks in the slats and dents also. you can hear the door creaking as it opens and closes.
Although there are 2 marks doen by the kids on the front of the door the rest are simply from the door opening and closing and no one has even touched it.
I had the fitting company out last week to inspect it and the guy said he couldnt do anything about it and would have to speak to the manufacturer (AUTOROLL i believe) although he did suggest that it may be somehting to do with the hot weather we have had lately?!?!? How does an aluminium insulated door ripple in the heat? It now looks like a 20 year old battered door - after less than 12 months. I was told they would call me back by friday, but no surprise i have had no return phone call.
When we ordered the door I was told by the fitter to try and stop kids kicking footballs against the door as it might dent it which i have... but it seems to be so soft that simply opening and closing the door is causing it to dent and ripple!
really pissed off and frustrated as i would never have pruchased this type of door if I had known and would have went for a steel door.

Any advice?

Timbergiant

995 posts

129 months

Sunday 8th September 2013
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I have an insulated roller door myself, been in for three plus years and other than a new motor and plastic connectors that hold it to the motor boom thing cracking it's been fine, the heat making it kink sounds like he's fobbing you off, try contacting the manufacturer maybe.
If just opening it is making it kink and bend its not been fitted correctly or maybe a manufacturing defect, definitely not normal though.

hedgefinder

Original Poster:

3,418 posts

169 months

Sunday 8th September 2013
quotequote all
theres nothing touching it, so definately just opening and closing damaging it.
I know they had a problem when the door was first fitted as it had dents in it and it ended up being replaced immediately...

I will try and take some pictures and post them up.

phelix

4,422 posts

248 months

Sunday 8th September 2013
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There's a PHer called doorman that fits garage doors as his day job - he might be able to give advice.

hedgefinder

Original Poster:

3,418 posts

169 months

Monday 9th September 2013
quotequote all
sorry - its not that easy to see due to the colour of the door, but hopeufully these pictures show at least some of the kinking and bowing of the door slats inside and out. Its literally rippled down every slat. ( a bit dusty too, as I was busy cutting and fitting rosewood upvc reveals..)









eliot

11,364 posts

253 months

Monday 9th September 2013
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Have you got kids? Looks like they have been using the door as goal. Mine tried the same thing - got that stopped pronto.

hedgefinder

Original Poster:

3,418 posts

169 months

Monday 9th September 2013
quotequote all
eliot said:
Have you got kids? Looks like they have been using the door as goal. Mine tried the same thing - got that stopped pronto.
yes i have kids, but neither of the girls play football...as i already stated, no one has touched the door.. definately never been hit by a football, its started kinking on the BACK of the door as well and has ripples all down the slats, not just the bigger "dents" there is also damage in an area where it would be impossible for anyone to touch it as there has been an enclosed trailer backed up to the door. The damage is DEFINATELY just from the door opening and closing.

hedgefinder

Original Poster:

3,418 posts

169 months

Monday 9th September 2013
quotequote all
I know its not easy to see in those pictures but if you look closely at the first picture you can see in the middle that the slats all have small "ripples" down them.

hedgefinder

Original Poster:

3,418 posts

169 months

Wednesday 25th September 2013
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well, the installer didnt call me back after repeated calls to him and then today I have been told that due to the minor scrape on one of the slats that I told them was from one of the childrens bikes falling over they say that the suppliers have said they accept no responsibility for every single slat kinking and rippling down its entire length.
I feel for the installer as he isnt really responsible for the product and have drafted a quick letter and emailed Autoroll and await their response, but i fully intend to take the matter to small claims court should they fail to respond.
Anyone viewing the door can see how ridiculous their denial is - the slats are rippled down their entire width of the door on EVERY single slat and kinked on the back of the door in various places. even the last 2 slats which never actually touch the roll have kinks along them in exactly the same manner as the rest of the door.

V8RX7

26,763 posts

262 months

Wednesday 25th September 2013
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Good luck - keep us informed.

colin2296fs

123 posts

203 months

Wednesday 25th September 2013
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is it very wide? a roller door will have all the weight of the top slats in the roll sitting on top of the rest

hedgefinder

Original Poster:

3,418 posts

169 months

Thursday 26th September 2013
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colin2296fs said:
is it very wide? a roller door will have all the weight of the top slats in the roll sitting on top of the rest
yes,its wide, but even the 2 slats that hang and do not go onto the roll are rippled in exactly the same way, so thats not whats happening here, either way it still shouldnt be happening.

hedgefinder

Original Poster:

3,418 posts

169 months

Thursday 26th September 2013
quotequote all
Although I have alreayd written to the door manufacturer - after taking a small ammount of advice I may have to write a letter to the installer first as it was them I dealt with. As they are currently not returning my calls and their email address just bounces back I am forced to send a recorded letter I suppose.
Being in the building trade i would have preferred to have dealt directly with the manufacturer as i beleive it is a product issue and not an installation problem and I know first hand what its like to have a faulty product you supplied come back and bite you... not nice.

Andehh

7,107 posts

205 months

Thursday 26th September 2013
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hedgefinder said:
colin2296fs said:
is it very wide? a roller door will have all the weight of the top slats in the roll sitting on top of the rest
yes,its wide, but even the 2 slats that hang and do not go onto the roll are rippled in exactly the same way, so thats not whats happening here, either way it still shouldnt be happening.
The door should be designed and built to take that into account though, even if it was only the lower two slats being buckled being told 'that's because the doors above it are heavy' would have me querying with a 'so what?' It should have been designed, built and sold able to withstand the weight of itself.

hedgefinder

Original Poster:

3,418 posts

169 months

Thursday 26th September 2013
quotequote all
installer has offered to go halves on a replacement curtain at cost price as the manufacturer is refusing any liability.
Although considering that i would have had to pay to have the 2 slats replaced that the kids scraped it isnt a bad deal i still feel its wrong on principal that the installer should have to foot the bill for a faulty product and we also have the possibility of the same happening next summer...
I have at this point said that I would accept paying for half the replacement cost provided the manufatcurer gives a written guarantee that the same rippling issue wont happen to the replacement curtain, which I think is a reasonable compromise.

doorman

1,533 posts

190 months

Thursday 26th September 2013
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hedgefinder said:
installer has offered to go halves on a replacement curtain at cost price as the manufacturer is refusing any liability.
Although considering that i would have had to pay to have the 2 slats replaced that the kids scraped it isnt a bad deal i still feel its wrong on principal that the installer should have to foot the bill for a faulty product and we also have the possibility of the same happening next summer...
I have at this point said that I would accept paying for half the replacement cost provided the manufatcurer gives a written guarantee that the same rippling issue wont happen to the replacement curtain, which I think is a reasonable compromise.
PM sent

hedgefinder

Original Poster:

3,418 posts

169 months

Friday 27th September 2013
quotequote all
doorman said:
PM sent
thanks, i have replied.

even though the installer said he would call me back within a 10 mins regarding any guarantees that the same wouldnt happen again, I have as yet had no further contact and the manufacturer has not replied to any emails.. not looking good so far.. especially on hearing that someone else had to take legal action to get anywhere with similar problems with the same type of door..

motco

15,919 posts

245 months

Friday 27th September 2013
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I am about to have a pair of single SWS Compact doors fitted. The brochure says that double sized doors in dark colours facing south may bind or become marked on the inside (concave) surface on very sunny summer days.

hedgefinder

Original Poster:

3,418 posts

169 months

Friday 27th September 2013
quotequote all
motco said:
I am about to have a pair of single SWS Compact doors fitted. The brochure says that double sized doors in dark colours facing south may bind or become marked on the inside (concave) surface on very sunny summer days.
interesting, I have not heard that from anyone before...

motco

15,919 posts

245 months

Friday 27th September 2013
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hedgefinder said:
motco said:
I am about to have a pair of single SWS Compact doors fitted. The brochure says that double sized doors in dark colours facing south may bind or become marked on the inside (concave) surface on very sunny summer days.
interesting, I have not heard that from anyone before...
Bottom of page fifteen of the Seceuroglide Brochure from the www.swsuk.co.uk website.