bathroom refit, marble installers have damaged shower tray.

[stolt]

Wozy68 said:

stolt said:

CoolHands said:

I think you should get it repaired and get the fitters to pay for it. Ripping out the marble, then the tray, and replacing all will be a nightmare. Eg when removing the tiles it will pull the aquaboard off too ruining it. Etc etc. So repair and try and put it behind you. I don't think the repair will be noticeable in everyday life once the bathroom is finished. Once the bathroom is finished it will be a minor irritation but at the moment the problem seems massive to you (& wife) as you're in the middle of it all.

yeah i know what your saying to be honest i dont think we have had one tradesman in the house over the years that hasnt had a problem or left us with one. i wouldnt even say we are fussy, but yes its because the room is so bare and its just happended so its there constantly and its not even a scratch that perhaps wouldnt be too noticable.

but see what they say tomorrow i still have money on them not turning up.

Getting your wife to project manage ....... Bad move

Just about every reply you have come back with ..... Has the wife mentioned, bad move.

Immediately blaming the granite company when it could have been another trade ...... Bad move
Expecting the lot to be pulled out ...... Sorry your wife does ........ Bad move.

I'd say send the wife off for a few days, have a chat with the builder/granite guy/plumber and product manage it yourself. You'll find it all goes pretty well from then on and the job will get finished and done right.
I'd put money on it they have hated working there 'under your wife' probs all stressed out and mistakes are being made because of it.

I've seen it thousand times when the wife ' project manages'. Sounds sexist I know, but too often it's the way it goes.

Get it sorted bud.

Edited by Wozy68 on Monday 1st September 23:20

hi, definatley the marble company as no other trades hae been on site for weeks. i agree but its not the first time shes project managed things but that doesnt mean shes hard to work for. i know most builders would have th right hump working for a woman, especially one that knows what they want, but i know what your saying, unfortunatley i havent got the time with work to be able to be here to do that kind of thing, and if it was me we would have a bathroom from B&Q and be done with it.

[Wozy68]

stolt said:

yeah i know what your saying to be honest i dont think we have had one tradesman in the house over the years that hasnt had a problem or left us with one. i wouldnt even say we are fussy, but yes its because the room is so bare and its just happended so its there constantly and its not even a scratch that perhaps wouldnt be too noticable.

but see what they say tomorrow i still have money on them not turning up.

I think the above answers everything.
This is just from experience, but most women who 'know what they want' unfortunately do not until they see what's been done and don't like it and want it changed to suit. Which causes much stress and then mistakes and slows the job as no one dare make a decision without her.

I've worked in a lot of homes where this is the case and/or the lady of the house point blankly refuses to acknowledge whatt can be or can't be done and the project ends up like your bathroom. Sometimes the husband hasn't a clue what's been going on during the build and the problems associated with it, until the trade walks off site.

This is not meant to come across to be hurtful, but I've seen it happen a lot. Best of luck with sortin it out.

[hedgefinder]

its possible, but its also just as possible that the granite fitters have simply fked up..
I have seen companies sending school leavers with minimal training and kids that couldnt lift a paper bag to install granite.. all to reduce their labour bills.. and then blame the kids they send to do the installation when it all goes tits up even after they have been warned...

[vescaegg]

Gingerbread Man said:

You can get people who specialise in repairing damaged baths, basins, any surface finish really.

Just a Googled company, but they are around and about - http://www.plastic-surgeon.co.uk/repair-knowledge-...

Had never had out, but have looked into for damaged baths before.

We use these guys at work. They can sometimes perform miracles. Its quite unbelievable what they can achieve.

I believe they are in the region of £150 for half a day and £300 for a day though so if you book them in make sure you have enough jobs to keep them busy for that amount of time as you will be paying anyway.

No good tradespeople should have a problem taking directions from your wife OP - if they have a macho complex then they are probably not worth employing anyway. All this talk of 'and the husband had no idea what was going on'

Edited by vescaegg on Tuesday 2nd September 08:15

[stolt]

I do understand where your coming from on this, although they met her and she was very thorough in what she wanted the end look to be and they were fine with it. There due round at lunchtime and overnight I've contacted some repair firms to see what can be done. My main issue is ensuring that the repair lasts.

Edited by stolt on Tuesday 2nd September 09:09

[stolt]

vescaegg said:

Gingerbread Man said:

You can get people who specialise in repairing damaged baths, basins, any surface finish really.

Just a Googled company, but they are around and about - http://www.plastic-surgeon.co.uk/repair-knowledge-...

Had never had out, but have looked into for damaged baths before.

We use these guys at work. They can sometimes perform miracles. Its quite unbelievable what they can achieve.

I believe they are in the region of £150 for half a day and £300 for a day though so if you book them in make sure you have enough jobs to keep them busy for that amount of time as you will be paying anyway.

No good tradespeople should have a problem taking directions from your wife OP - if they have a macho complex then they are probably not worth employing anyway. All this talk of 'and the husband had no idea what was going on'

Edited by vescaegg on Tuesday 2nd September 08:15

That's good to here I contacted a few last night and have already had correspondence this morning so I'm hoping I can get someone that knows there stuff and does and excellent job.

[stolt]

Adding these from my phone here's a pic of the top of the marble and the joint is smaller than at the bottom, its looks as if the bottom couldn't push as much into the wall.






And the bottom

|http://thumbsnap.com/mNsfxqrS[/url]

Edited by stolt on Tuesday 2nd September 09:16

[stolt]

And another pic of the top from another angle, can see a bit of aqua board behind it where its not straight (wall is straight and level) but at the bottom its level with the board

[nikaiyo2]

Did the marble fitters make the templates?

If not I would imagine they will tell you to do one.

[stolt]

nikaiyo2 said:

Did the marble fitters make the templates?

If not I would imagine they will tell you to do one.

Yes thats what makes it worse in that they insisted they templates the areas themselves, but the templater didn't do the fitting as he had to be elsewhere so they guy that was fitting it was cursing the templater.

[cuneus]

stolt said:

And another pic of the top from another angle, can see a bit of aqua board behind it where its not straight (wall is straight and level) but at the bottom its level with the board

I would reject that - it's not even amateur standard

[stolt]

cuneus said:

I would reject that - it's not even amateur standard

Yeah the whole job has turned into a nightmare to be honest.


Update the fitter came today took some photos and said to my wife they are going to look at repairing it and that its never happened before so that they need to look into how to do it, he said he may buy a kit himself and do it.
He didn't bother with the caulking to the silicone around the bottom but I'm assuming that wont be fixed until the tray is sorted.
Kicking ourselves for not spotting it but you pay these companies to do a job and to do it to a good standard and your left with something like this that cant be removed.
Even if we Wanted it moved we wont get our money back from the company.
There's no point threatening to go to a small claims court for this just seems we are stuck where we are and just have to patch up the job there done.

I'm going to call them now and say that id prefer to get a expert in the repair field in to repair it, they may have been thinking that its a mickey take asking us to find someone to repair it, now not sure what to do about the side bits where it doesn't seem aligned I think cauking it is going to look worse

[hedgefinder]

why is there no point in small claims process??
its very easy and they will be more inclined to listen to your terms if they arent currently. You paid for a new shower tray, not a damage repaired shower tray. The fact is it will never be as good as new,unless they are going to recoat the entire surface of the tray, therefore I would insist on replacement.

[snobetter]

Gingerbread Man said:

You can get people who specialise in repairing damaged baths, basins, any surface finish really.

Just a Googled company, but they are around and about - http://www.plastic-surgeon.co.uk/repair-knowledge-...

Had never had out, but have looked into for damaged baths before.

Also used these and were very good.

[honest_delboy]

stolt said:

I'm going to call them now and say that id prefer to get a expert in the repair field in to repair it, they may have been thinking that its a mickey take asking us to find someone to repair it, now not sure what to do about the side bits where it doesn't seem aligned I think cauking it is going to look worse

^^^^ This, I'm sure he will see the sense in getting a pro in rather than him 'having a go' and the repair either not looking nice or not lasting. The repair bloke might have some ideas on how to get the marble to look back in true too.

Hope it gets sorted, always a pain when things go wrong during a project but when it's finished and the bathroom looks awesome the memory will fade.

[Hoover.]

the quality of that marble installation is not good at all, I wouldn't be happy that, let alone the damage to the shower tray.

[anonymous-user]

Why do some trades think that they can do a half arsed job and get away with it.

If a repair cannot be achieved to a 99.5% standard, then I would be asking nicely for them to take it all out and have another go. Especially given the standard of that marble installation.