Water softeners and hot water tank scale?

[Richyboy]

Two months have gone by since having a softener fitted and I still don't have soft hot water. The hot water tank is about 6 months old. Is it normal for soft water to take ages to descale the hot water tank? I'm starting to think I might have a problem unrelated to scale in the tank. Have no leaks although I think the stopcock might be weeping as its damp to touch sometimes.

[Muncher]

Is the softener working properly on the cold water? Are you confident it was plumbed in properly? I can't comment on how long it would take to descale the tank but my understanding is the water would still be soft regardless of how much scale was in the tank.

[Fastpedeller]

Richyboy said:

Two months have gone by since having a softener fitted and I still don't have soft hot water. The hot water tank is about 6 months old. Is it normal for soft water to take ages to descale the hot water tank? I'm starting to think I might have a problem unrelated to scale in the tank. Have no leaks although I think the stopcock might be weeping as its damp to touch sometimes.

What sort of softener do you have? I hope not one of the magnet type ones!

[Richyboy]

Fastpedeller said:

What sort of softener do you have? I hope not one of the magnet type ones!

Kinectico 2020c

Cold water is soft so I thought it was just a matter of waiting for the hot water tank to descale to get soft hot water.