Master Socket - new wire now going slow
Discussion
Camoradi said:
BT do this all the time. If they detect any sort of disturbance on the line they reduce the IP profile to a lower level. It will recover after about a week. You can run a test here http://speedtest.btwholesale.com/. Run the initial test then do "Further Diagnostics" and your IP Profile is on results page.
Alternatively if you call them they will try and blame it on your equipment whilst resetting it at their end (if you are persistent)
BTCare just called. They have tested at their end and so no reason why I shouldnt be getting 2.5mbps. I am still seeing 0.47 and the ip is set of 0.5. They made no mention of a reset. Anyway they say its probably my fault so £120 call out for an engineer to come out (unless they find the problem to not be caused at my end). Alternatively if you call them they will try and blame it on your equipment whilst resetting it at their end (if you are persistent)
BT came out this week. one guy for most of one day and then two of them for another!
They "replaced" the wire from the exchange to the cabinet and the wire from the cabinet to the telegraph pole. They could then see 3.5meg at the drop wire as it enters my house. But still only .47 at the master. So they then defined 'my' internal cable as a problem and asked if BT had fitted it. Managed to provide a relatively politician style answer. So they replaced the cable. We are now have a 2.59mbps line (circa 1.9 download). So its fixed and slightly better than it was before the problem. They did make a bit of a mess of my newly decorated hallway which I had to touch up etc...
I am not sure if I will get a bill from BT for the work but even then it will probably be no more expensive than if I had paid them to replace the wire etc first of all AND I have the new wiring to the exchange.
Amazingly neither guy really seemed to know very much about the tech side.
They "replaced" the wire from the exchange to the cabinet and the wire from the cabinet to the telegraph pole. They could then see 3.5meg at the drop wire as it enters my house. But still only .47 at the master. So they then defined 'my' internal cable as a problem and asked if BT had fitted it. Managed to provide a relatively politician style answer. So they replaced the cable. We are now have a 2.59mbps line (circa 1.9 download). So its fixed and slightly better than it was before the problem. They did make a bit of a mess of my newly decorated hallway which I had to touch up etc...
I am not sure if I will get a bill from BT for the work but even then it will probably be no more expensive than if I had paid them to replace the wire etc first of all AND I have the new wiring to the exchange.
Amazingly neither guy really seemed to know very much about the tech side.
Decent fella from Openreach rang me on my mobile - I was 15 miles away at the time and didn't think I'd be getting home till Thursday.
I lied, and said a "friend who worked for Openreach" had checked my drop cable and found no voltage anywhere.
Guy said he was sure the fault was at the pole, but apparently it was marked with a big "D", meaning dangerous to climb.
Happily the electric board were replacing cables at the same time - he was able to use their cherrypicker and fix it up.
I was wiring it back in and could hear phones ringing all over the street - a coincidence I'm sure, but I have my line and broadband back again!
I lied, and said a "friend who worked for Openreach" had checked my drop cable and found no voltage anywhere.
Guy said he was sure the fault was at the pole, but apparently it was marked with a big "D", meaning dangerous to climb.
Happily the electric board were replacing cables at the same time - he was able to use their cherrypicker and fix it up.
I was wiring it back in and could hear phones ringing all over the street - a coincidence I'm sure, but I have my line and broadband back again!
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