Fire risks prompt tumble dryer recall.
Discussion
DocJock said:
Seamless process for us.
We registered, they arranged an appointment, bloke came and spent 30 minutes fitting the new parts.
Painless.
Lucky you, out of interest when did you register? I currently get the image below on the portal so I guess I'd better call them, last time I did they told me it would be August I think so maybe it's still too far away for the portal.We registered, they arranged an appointment, bloke came and spent 30 minutes fitting the new parts.
Painless.
If it wasn't for the fact that I only bought mine last August and it's a better spec than the replacement I'd be tempted to get the replacement just to save the hassle!
DocJock said:
Seamless process for us.
We registered, they arranged an appointment, bloke came and spent 30 minutes fitting the new parts.
Painless.
30 mins you say, Mine took about an hour and a half. Just about a complete stripdown, a new rear panel and a strategicly drilled rivet fitted to the back of the drum.We registered, they arranged an appointment, bloke came and spent 30 minutes fitting the new parts.
Painless.
The engineer actually said this 'recall' was a waste of time as the rivet is there to stop the 'fluff' collecting on the seal however when the rear bearing fails (which he claims will in 5 years) the rivet will no longer work.
SunsetZed said:
Lucky you, out of interest when did you register? I currently get the image below on the portal so I guess I'd better call them, last time I did they told me it would be August I think so maybe it's still too far away for the portal.
If it wasn't for the fact that I only bought mine last August and it's a better spec than the replacement I'd be tempted to get the replacement just to save the hassle!
I registered the same day the story broke.If it wasn't for the fact that I only bought mine last August and it's a better spec than the replacement I'd be tempted to get the replacement just to save the hassle!
I had an email at 7.30pm saying they were coming between 7.15 and 9am the next day.
If we weren't happy to contact them - we weren't happy as we had to get the kids to school and to work etc
Except that they are closed before 7.30pm and don't open until way after 7.15am so how exactly were we supposed to re arrange it ?
We ran around like idiots, I was late for work and of course the repair man doesn't turn up until 9.30am
Hotpoint couldn't see what was unreasonable with this and if you try to make a complaint you get pushed from call centre to call centre and then end up at Option 2 - which rings, then cuts you off.
Worst company I've ever dealt with.
If we weren't happy to contact them - we weren't happy as we had to get the kids to school and to work etc
Except that they are closed before 7.30pm and don't open until way after 7.15am so how exactly were we supposed to re arrange it ?
We ran around like idiots, I was late for work and of course the repair man doesn't turn up until 9.30am
Hotpoint couldn't see what was unreasonable with this and if you try to make a complaint you get pushed from call centre to call centre and then end up at Option 2 - which rings, then cuts you off.
Worst company I've ever dealt with.
Have been at my mums house for a few days & she said there has been this banging/whoomph noise coming from the conservatory area every now & then.
Well this morning I'm sat in there having a coffee &
yikes
whhoooomphh, buzzzz, whhooommph, visible arcing from under the tumble dryer & an acrid burning smell
yikes
Que a quick panic disconnect of the electrics & some diagnisis. Looks like fluff has been arcing on the electrical connections, the fluff is highly flammable after a quick test.
The fluff coated everything inside the casing, the bare internal 230v electrical fittings from the factory don't help. A REALLY s
t DESIGN IMHO
For ref its a White Knight 3kg Tumble Dryer, no recalls on this model but there is on others.
The obvious fault is the design internally!!!!! Shocking, truly shocking!!! Essentially the internals fill up with fluff, they all do we know that. But having bare connectors all over the place, with moist highly flammable fluff covering them = arcing = burn your house down.
BEWARE & CHECK THE FLUFF INTERNALLY
Well this morning I'm sat in there having a coffee &
yikes
whhoooomphh, buzzzz, whhooommph, visible arcing from under the tumble dryer & an acrid burning smell
yikes
Que a quick panic disconnect of the electrics & some diagnisis. Looks like fluff has been arcing on the electrical connections, the fluff is highly flammable after a quick test.
The fluff coated everything inside the casing, the bare internal 230v electrical fittings from the factory don't help. A REALLY s
t DESIGN IMHOFor ref its a White Knight 3kg Tumble Dryer, no recalls on this model but there is on others.
The obvious fault is the design internally!!!!! Shocking, truly shocking!!! Essentially the internals fill up with fluff, they all do we know that. But having bare connectors all over the place, with moist highly flammable fluff covering them = arcing = burn your house down.
BEWARE & CHECK THE FLUFF INTERNALLY
Owners told not to use dangerous tumble dryers after all.
BBC said:
But following advice from Trading Standards, the new guidance is not to use them until they are repaired.
A statement on the Whirlpool safety website says: "If your tumble dryer is affected by this issue, then you should unplug it and do not use it until the modification has taken place."
A statement on the Whirlpool safety website says: "If your tumble dryer is affected by this issue, then you should unplug it and do not use it until the modification has taken place."
I had my Indesit condenser dryer modified last week. The repairman said that there are an estimated 5 million machines out there that require the modification but only 1.3 million (>85% complete) of those have registered to have it done. The deadline to register is fast approaching (May?) and Whirlpool will not be liable for fire caused by machines that remain unmodified/not registered after that date.
The modification involves replacing the rear cover with one that has a thicker flame retardant seal and installing a pop rivet through the drum.
According to the repairman, people are not very diligent with clearing the lint from the filter and washing out the condenser. The lint then gets drawn around the air-flow system and collects in an circular sealed area of the rear panel behind the drum. As the layers of fluff builds up, the weight of the lint forces itself down beyond the seal to where the heating element is, the heat from the heating element then causes the lint to catch fire.
The thicker seal makes it more difficult for the lint to reach the heating element, the pop rivet protrudes through the drum in to the sealed circular area of the rear panel agitating the lint that is collecting causing it to recirculate through the air-flow system.
I hope that makes sense!
The modification involves replacing the rear cover with one that has a thicker flame retardant seal and installing a pop rivet through the drum.
According to the repairman, people are not very diligent with clearing the lint from the filter and washing out the condenser. The lint then gets drawn around the air-flow system and collects in an circular sealed area of the rear panel behind the drum. As the layers of fluff builds up, the weight of the lint forces itself down beyond the seal to where the heating element is, the heat from the heating element then causes the lint to catch fire.
The thicker seal makes it more difficult for the lint to reach the heating element, the pop rivet protrudes through the drum in to the sealed circular area of the rear panel agitating the lint that is collecting causing it to recirculate through the air-flow system.
I hope that makes sense!
^^^^^^
The lint issue with mine (a cheapy now departed to the tip thankfully) was of poor cheap manufacturing and design. I took the rear of the machine off for another issue and the setup is very poor. I could hoover the filter after every use but the seals to the internals were non existent and the issue would still be there.
The lint issue with mine (a cheapy now departed to the tip thankfully) was of poor cheap manufacturing and design. I took the rear of the machine off for another issue and the setup is very poor. I could hoover the filter after every use but the seals to the internals were non existent and the issue would still be there.
jmorgan said:
^^^^^^
The lint issue with mine (a cheapy now departed to the tip thankfully) was of poor cheap manufacturing and design. I took the rear of the machine off for another issue and the setup is very poor. I could hoover the filter after every use but the seals to the internals were non existent and the issue would still be there.
yep, agree here. Ours was one of the ones affected and I did the same thing. Date for modification got pushed out and pushed out (registered for mod as soon as the notice came out). Dumped it and bought a Miele condenser dryer (with heat exchanger so v efficient). I realise now how much our old dryer was 'baking' everything dry - I thought a dryer was a dryer. It was expensive but it was worth itThe lint issue with mine (a cheapy now departed to the tip thankfully) was of poor cheap manufacturing and design. I took the rear of the machine off for another issue and the setup is very poor. I could hoover the filter after every use but the seals to the internals were non existent and the issue would still be there.
Whirlpool tumble dryers: MPs' anger as replacement ends.
BBC said:
MPs are demanding to know why the white goods manufacturer Whirlpool ended a product replacement scheme for dangerous tumble dryers.
The Commons business committee says one million of the defective machines remain in UK homes.
Last week, a coroner blamed a fault in a Whirlpool dryer for a 2014 fire that killed two men in north Wales.
The firm says it is still offering free repairs, but ended a £50 offer for a replacement machine after demand fell.
The affected machines include dryers manufactured under the Hotpoint, Indesit, Creda, Swan or Proline brands between April 2004 and October 2015.
The Commons business committee says one million of the defective machines remain in UK homes.
Last week, a coroner blamed a fault in a Whirlpool dryer for a 2014 fire that killed two men in north Wales.
The firm says it is still offering free repairs, but ended a £50 offer for a replacement machine after demand fell.
The affected machines include dryers manufactured under the Hotpoint, Indesit, Creda, Swan or Proline brands between April 2004 and October 2015.
This has been going on for several years now. And yet a million affected machines are still in use. That says more about the owners of them than about Hotpoint to me. If people haven't got their act together after 2 years then I think it's fair to say they don't give a fk about the risk that their machine presents.
k about the risk that their machine presents. Last Visit said:
This has been going on for several years now. And yet a million affected machines are still in use. That says more about the owners of them than about Hotpoint to me. If people haven't got their act together after 2 years then I think it's fair to say they don't give a fk about the risk that their machine presents.
TBF I believe people were being told they would have to wait months (Like 9 months) to get a repair. Some of the problem is definitely caused by Whirpool.k about the risk that their machine presents. Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff