Fire risks prompt tumble dryer recall.
Discussion
Everyone complains about the wait but how would everyone propose that someone sets up to locate and repair 1m+ dryers in a shorter period of time? When you compare it to the vw recall in the uk where they knew where the cars were and it was a relatively unintrusive fix, I think it's fair to say whirlpool have done well to fix so many in a short amount of time
Swampy1982 said:
Everyone complains about the wait but how would everyone propose that someone sets up to locate and repair 1m+ dryers in a shorter period of time? When you compare it to the vw recall in the uk where they knew where the cars were and it was a relatively unintrusive fix, I think it's fair to say whirlpool have done well to fix so many in a short amount of time
The fundamental problem was how they dealt with it - first they said there was no problem - they then said in order to use it you had to be there watching it (what you were supposed to do in the case of a fire is anyones guess)What they should have ideally considered was that there was a problem that made the items unusable, they couldn't repair them all so they should have offered a partial refund or replacements - yes it would cost them a fortune
they have drawn the rage of Parliament because they are putting profit over safety
it all comes to proportionality i guess- if you know the device can cause a fire but x million have been sold where is the magic number where you order a full recall. is a death or two acceptable against millions in doing a recall?
Laurel Green said:
Whirlpool tumble dryers: MPs' anger as replacement ends.
Thanks for bumping this thread.BBC said:
MPs are demanding to know why the white goods manufacturer Whirlpool ended a product replacement scheme for dangerous tumble dryers.
The Commons business committee says one million of the defective machines remain in UK homes.
Last week, a coroner blamed a fault in a Whirlpool dryer for a 2014 fire that killed two men in north Wales.
The firm says it is still offering free repairs, but ended a £50 offer for a replacement machine after demand fell.
The affected machines include dryers manufactured under the Hotpoint, Indesit, Creda, Swan or Proline brands between April 2004 and October 2015.
The Commons business committee says one million of the defective machines remain in UK homes.
Last week, a coroner blamed a fault in a Whirlpool dryer for a 2014 fire that killed two men in north Wales.
The firm says it is still offering free repairs, but ended a £50 offer for a replacement machine after demand fell.
The affected machines include dryers manufactured under the Hotpoint, Indesit, Creda, Swan or Proline brands between April 2004 and October 2015.
I was completely unaware of this recall and having just jotted down my model and serial numbers it turns out I have an affected model that lives in the garage.
Have just registered on the website so let's see how long it takes. Shame I missed out on the subsidised replacement.
Mojooo said:
The fundamental problem was how they dealt with it - first they said there was no problem - they then said in order to use it you had to be there watching it (what you were supposed to do in the case of a fire is anyones guess)
What they should have ideally considered was that there was a problem that made the items unusable, they couldn't repair them all so they should have offered a partial refund or replacements - yes it would cost them a fortune
they have drawn the rage of Parliament because they are putting profit over safety
it all comes to proportionality i guess- if you know the device can cause a fire but x million have been sold where is the magic number where you order a full recall. is a death or two acceptable against millions in doing a recall?
My post was specifically about the time to repair, not the politics behind it. I stand by my point - how else would you expect an organisation to repair or replace 1m+ appliances in a shorter period of time. Partial refund wouldn't repair the product. And I dont suppose people keep 1m+ dryers in stock "just in case"What they should have ideally considered was that there was a problem that made the items unusable, they couldn't repair them all so they should have offered a partial refund or replacements - yes it would cost them a fortune
they have drawn the rage of Parliament because they are putting profit over safety
it all comes to proportionality i guess- if you know the device can cause a fire but x million have been sold where is the magic number where you order a full recall. is a death or two acceptable against millions in doing a recall?
cuprabob said:
I had an affected model amd took up the offer of a replacement unit for £99 just over a year ago. It was a no brainer based on the age of the original machine and the estimated length of time to repair, which was over 6 months.
Same here. £59 delivered for a replacement new one and they even take the old one way. Our old one was 10 years old I think. We had an affected tumble drier that we spotted early on in the recall campaign. There was still an estimated 6 month wait. Amazingly after a few tweets to the manufacturer having a go at their safety policy, it was modified within 2 weeks. I agree it's hard to handle a recall on this scale, but could have been handled better.
There's still 300/500 thousand dryers out there that have not yet been 'fixed'. Clicky
BBC said:
While there were 5.3 million dryers made, Whirlpool says many would have fallen out of use. In 2015, it estimated 3.8 million of them were still in use. After the modifications, and more customers replacing their dryers, it now believes that between 300,000 and 500,000 is a “conservative estimate” of how many are still being used as of June 2019.
The dryers had been made by Indesit and sold under the Hotpoint, Indesit and Creda brands. Subsequently, models under the Swan and Proline brands were added to the list.
The dryers had been made by Indesit and sold under the Hotpoint, Indesit and Creda brands. Subsequently, models under the Swan and Proline brands were added to the list.
Edited by Laurel Green on Tuesday 25th June 10:17
An epidemic has set in as--> Explosions tear through dozens of HGV trailers behind Whirlpool factory in Peterborough sending huge cloud of smoke across the city.
I jest, but it does look bad, and a tad strange going by the photos.
I jest, but it does look bad, and a tad strange going by the photos.
Mojooo said:
Swampy1982 said:
Everyone complains about the wait but how would everyone propose that someone sets up to locate and repair 1m+ dryers in a shorter period of time? When you compare it to the vw recall in the uk where they knew where the cars were and it was a relatively unintrusive fix, I think it's fair to say whirlpool have done well to fix so many in a short amount of time
The fundamental problem was how they dealt with it - first they said there was no problem - they then said in order to use it you had to be there watching it (what you were supposed to do in the case of a fire is anyones guess)What they should have ideally considered was that there was a problem that made the items unusable, they couldn't repair them all so they should have offered a partial refund or replacements - yes it would cost them a fortune
they have drawn the rage of Parliament because they are putting profit over safety
it all comes to proportionality i guess- if you know the device can cause a fire but x million have been sold where is the magic number where you order a full recall. is a death or two acceptable against millions in doing a recall?
Laurel Green said:
An epidemic has set in as--> Explosions tear through dozens of HGV trailers behind Whirlpool factory in Peterborough sending huge cloud of smoke across the city.
I jest, but it does look bad, and a tad strange going by the photos.
I guess that’s one way to get rid of all the faulty dryers they have been storing I jest, but it does look bad, and a tad strange going by the photos.
Anyone know if they are in-fact the old faulty dryers or new?
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