Fire risks prompt tumble dryer recall.
Discussion
I took advantage of the offer and my £99 condenser dryer arrived at 7pm last night.
Better spec and looks better than my 5 year old dryer it replaced, only complaint is is that the wind noise from the fan is much higher than the old dryer but being in a separate outhouse I can just shut the door
Better spec and looks better than my 5 year old dryer it replaced, only complaint is is that the wind noise from the fan is much higher than the old dryer but being in a separate outhouse I can just shut the door
littlegreenfairy said:
Called about ours on the Thursday and the following Friday it was fixed. Didn't want the 'upgrade' as it was a downgrade and I didn't like it as much.
Apart from the call centre being utterly unobtainable, was very impressed with the service.
Lucky you, slightly different from the service I've received.Apart from the call centre being utterly unobtainable, was very impressed with the service.
I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
SunsetZed said:
Lucky you, slightly different from the service I've received.
I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
We have the same dryer. Recieved an email last night offering us a repair sometime in March, or for £99 a 8kg dryer. We are still debating which offer to chose, I would rather have ours repaired as its 9kg and the replacement is only 8kg and it'll cost me £99 to downgrade!I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
I guess some models must be a greater risk, and therefore they have to be repaired/replaced first.
KernowSid said:
SunsetZed said:
Lucky you, slightly different from the service I've received.
I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
We have the same dryer. Recieved an email last night offering us a repair sometime in March, or for £99 a 8kg dryer. We are still debating which offer to chose, I would rather have ours repaired as its 9kg and the replacement is only 8kg and it'll cost me £99 to downgrade!I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
I guess some models must be a greater risk, and therefore they have to be repaired/replaced first.
SunsetZed said:
Lucky you, slightly different from the service I've received.
I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
According to the email I received all machines are on a -First registered first serviced basis-I registered in November and got an email telling me I'd be contacted within 5 weeks. Heard nothing so phoned them after 5 weeks to be told there was a backlog and it would be 8 weeks. Again heard nothing so phoned yesterday (10 weeks) and got told that without a customer number they couldn't do anything and I should speak to the repairs dept to get my customer number. Did this and reluctantly they gave me the number and transferred me back to the dedicated recall team who told me that I would be contacted about a repair in April so I'm looking at 5 months. The only communication I've had that wasn't me phoning them is the automated email acknowledging that I logged my machine.
The strangest thing for me is that other people on here have logged things much later but had them dealt with, the only thing I can think of is that they have some sort of risk system based on the type of appliance and mines lower risk than many.
The model's listed as TCFM90C6P(UK), anyone had one of these fixed yet?
I guess it's possible that replacement machines are done on a regional basis, if the teams in your area you stand a chance.
They seem to vary, as I ordered this vented model for £59 yesterday:
http://www.johnlewis.com/hotpoint-tvfs83cgp-vented...
http://www.johnlewis.com/hotpoint-tvfs83cgp-vented...
netherfield said:
According to the email I received all machines are on a -First registered first serviced basis-
I guess it's possible that replacement machines are done on a regional basis, if the teams in your area you stand a chance.
They are quite flexible if you need something done due to 'necessity'. They were very kind to bump me up the list.I guess it's possible that replacement machines are done on a regional basis, if the teams in your area you stand a chance.
V8RX7 said:
alfie2244 said:
.sent a terse chasing email yesterday.
Which one did you use ?I've heard nothing for months
From ...................2244@aol.com Wed, 3 Feb 2016 16:34
To safety safety@hotpoint.eu
Could you please advise as to when you will contact us regarding our dangerous drier?
Original Message-----
From: safety <safety@hotpoint.eu>
To: ...................@aol.com>
Sent: Tue, 24 Nov 2015 20:20
Subject: Safety Notice - Tumble Dryers
Safety Notice - Tumble Dryers
Thank you for registering your details.
Due to the high volume of registrations, we will be contacting you within the next 5 weeks.
Please note in the meantime you can continue to use your product, although we recommend that appliances are not left unattended whilst operating.
We also remind customers of the need for proper cleaning and maintenance, as outlined in the user manual.
You can review the recommended maintenance procedure and watch our helpful video on our website.
For future reference, the maintenance advice for your tumble dryer can be accessed at this URL:
http://safety.hotpoint.eu/action.jsp?t=1
We aim to keep all customers regularly updated by email and and we apologise for any inconvenience caused.
Best regards
Hotpoint Service Team
alfie2244 said:
V8RX7 said:
alfie2244 said:
.sent a terse chasing email yesterday.
Which one did you use ?I've heard nothing for months
From ...................2244@aol.com Wed, 3 Feb 2016 16:34
To safety safety@hotpoint.eu
Could you please advise as to when you will contact us regarding our dangerous drier?
Original Message-----
From: safety <safety@hotpoint.eu>
Delivery to the following recipient failed permanently:
safety@hotpoint.eu
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain hotpoint.eu by mail.register.it. [195.110.124.132].
The error that the other server returned was:
550 5.1.1 <safety@hotpoint.eu> sorry, no mailbox here by that name. #5.5.1
This was their email reply.........perhaps just a coincidence it was sent a day or so after my chasing email to them.
Can't explain why my email wasn't returned like yours was though.
An update on your tumble dryer registration (Customer Number - .......)
From Hotpoint Repair Team: repairs@hotpoint.co.uk
To .........................2244@aol.com Fri, 5 Feb 2016 14:38
Thank you for registering your tumble dryer to be modified to improve its safety and quality performance. The safety of our customers is our number one priority and every customer matters to us. Therefore, the necessary modifications will be made on a first-registered, first-served basis.
While we cannot provide a definite revised modification date at this time, we are making every effort to have your tumble dryer scheduled for modification as soon as possible. We apologise for this inconvenience and we thank you for your patience.
Click here for your estimated repair date
Can't explain why my email wasn't returned like yours was though.
An update on your tumble dryer registration (Customer Number - .......)
From Hotpoint Repair Team: repairs@hotpoint.co.uk
To .........................2244@aol.com Fri, 5 Feb 2016 14:38
Thank you for registering your tumble dryer to be modified to improve its safety and quality performance. The safety of our customers is our number one priority and every customer matters to us. Therefore, the necessary modifications will be made on a first-registered, first-served basis.
While we cannot provide a definite revised modification date at this time, we are making every effort to have your tumble dryer scheduled for modification as soon as possible. We apologise for this inconvenience and we thank you for your patience.
Click here for your estimated repair date
Our new condensor as above came yesterday.
We had a top of the range ultima model which was 10 years old this month so £99 for a brand new one is fine.
It's slightly bigger and a bit quieter. Screen isn't as fancy but our old one had had a few new parts and got wary leaving it on unattended
We had a top of the range ultima model which was 10 years old this month so £99 for a brand new one is fine.
It's slightly bigger and a bit quieter. Screen isn't as fancy but our old one had had a few new parts and got wary leaving it on unattended
My daughter has a condensor type, I told her about the problems, so she checked, in november, to find her model isn't one affected.
Yesterday she had a message telling her that the machine should not be left unattended whilst working, the house has a converted cellar where the washer and dryer are kept, I think they expect her to sit down the cellar for hours on end watching the dryer. Needs chasing up next week.
Yesterday she had a message telling her that the machine should not be left unattended whilst working, the house has a converted cellar where the washer and dryer are kept, I think they expect her to sit down the cellar for hours on end watching the dryer. Needs chasing up next week.
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