No hot water-rental.

Author
Discussion

brman

1,233 posts

110 months

Sunday 14th February 2016
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rambo19 said:
I just turned on the hot water tap on the bath-cold.
I left it running and went into garage where boiler is, white box on wall had just red light on.
I then turned up temp on thermostat, red and green light on together, boiler fires up then cuts out, still no hot water.

Intermittent fault= the hardest to solve!
indeed frown

It does sound like the room stat is a red herring.

That is why I asked about water pressure (turning on cold taps etc) as I was trying to think what could cause apparently random changes.

I think that is the limit of my ideas though without being on site with a manual to properly diagnose it.

rambo19

Original Poster:

2,743 posts

138 months

Sunday 14th February 2016
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Thank you for all your help.

Don't happen to know a decent plumber near southend do you?

Rickyy

6,618 posts

220 months

Sunday 14th February 2016
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That model of Glowworm is a rebranded Heatline IIRC. Heatline are a B+Q boiler that cost £400!

I highly doubt the room stat has anything to do with it.

Does it fire up everytime you run a hot tap? If not, the flow switch may be at fault.

Long shot, but do you have any fancy bath taps or showers with diverters to different outlets? Had it before where the hot and cold were mixing and it played hell with boiler.

Has anyone played about with it recently? These boilers have potentiometers on the PCB that control the gas valve, if these have been fiddled with, it can cause tje burner to drop out on full rate.

rambo19

Original Poster:

2,743 posts

138 months

Sunday 14th February 2016
quotequote all
It will fire up if I switch the hot tap on, then cuts out again.
Heating is working fine.

Letting agent called tonight, she has been trying to get hold of the plumber all day, including calling him from a different number, the lady from the letting agents is actually on holiday and will be back in office tomorow.

The whole thing is a poxy nightmare tbh.

Davel

8,982 posts

259 months

Monday 15th February 2016
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It would have probably been cheaper and quicker to swap the boiler.

rambo19

Original Poster:

2,743 posts

138 months

Monday 15th February 2016
quotequote all
Plumber finally called back, and came round this afternoon.
I was not there, but my sister was, plumber said 'a metal tab on a switch had got bent'

Anyway, hot water is now up and running.

CorradoTDI

1,463 posts

172 months

Monday 15th February 2016
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rambo19 said:
Plumber finally called back, and came round this afternoon.
I was not there, but my sister was, plumber said 'a metal tab on a switch had got bent'

Anyway, hot water is now up and running.
I hope you're with-holding a months rent... things break but shouldn't take that long to get fixed!

rambo19

Original Poster:

2,743 posts

138 months

Monday 15th February 2016
quotequote all
CorradoTDI said:
I hope you're with-holding a months rent... things break but shouldn't take that long to get fixed!
We pay £1500 pcm, i'm witholding £500.

hunton69

664 posts

138 months

Tuesday 16th February 2016
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rambo19 said:
We pay £1500 pcm, i'm witholding £500.
Why aren't all tenants like you and how patient you have been, your land lord does not deserve you.

Not sure I would just pluck a figure up out of thin air and hold back that amount of money.

Only my thoughts but I would of logged how many days you didn't have hot water after the first time it was fixed and deducted a percentage of the rent on a daily basis plus some money for your time.


Du1point8

21,612 posts

193 months

Tuesday 16th February 2016
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Im about to rent out my place and we have/had an overheated boiler for the past 3 weeks...

Its a vokera compact boiler and what we found is you would turn it on, it would go red (off/bad) and it would hunt around and try and reset itself red to green to red and keep on going.

This issue was resolved by a replacement heat exchange... not a clean, or fk all else, a full on replacement heat exchange... they have slightly damaged the PRV in the process...

They were told that if they used the 'we need to power flush' on my OH I would personally come back to the UK and use the effing power flush on them.

Same issue as yourself, turning on and cutting out, sometimes I might have hot water for 30 seconds, more off than not it was freezing cold as the boiler shut itself down.

The heat exchange was clogged, so the water flow was not great and over time there was not enough water flow going through it and it overheated something, it cost us £450 and its all fixed now.

rambo19

Original Poster:

2,743 posts

138 months

Tuesday 16th February 2016
quotequote all
hunton69 said:
Why aren't all tenants like you and how patient you have been, your land lord does not deserve you.

Not sure I would just pluck a figure up out of thin air and hold back that amount of money.

Only my thoughts but I would of logged how many days you didn't have hot water after the first time it was fixed and deducted a percentage of the rent on a daily basis plus some money for your time.
Thats whats so annoying, we are brilliant tenants, and the landlord wanted long term tenants, so it suited us well.

rambo19

Original Poster:

2,743 posts

138 months

Wednesday 17th February 2016
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No hot water again!!!!!!

On the plus side, landlord is having a new boiler fitted tuesday.

brman

1,233 posts

110 months

Thursday 18th February 2016
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To be honest I think your problem has not been with the landlord/agent. I think it has been down to plumber(s) that are crap! I fully understand that things like this can be hard to diagnose but I think there is no excuse for the apparent "fiddle with bits and hope" way of doing things.

One of my jobs is as a domestic electrician and whenever I have a fault I am not sure I have fixed (most earth leakage problems) I always make sure the customer is aware that I might not have found the real cause and what the next steps are if needed. Probably why I have NEVER had a dissatisfied customer, even when things have gone wrong!

rambo19

Original Poster:

2,743 posts

138 months

Thursday 18th February 2016
quotequote all
brman said:
To be honest I think your problem has not been with the landlord/agent. I think it has been down to plumber(s) that are crap! I fully understand that things like this can be hard to diagnose but I think there is no excuse for the apparent "fiddle with bits and hope" way of doing things.

One of my jobs is as a domestic electrician and whenever I have a fault I am not sure I have fixed (most earth leakage problems) I always make sure the customer is aware that I might not have found the real cause and what the next steps are if needed. Probably why I have NEVER had a dissatisfied customer, even when things have gone wrong!
Agree with that 100%.
But the landlord insisted on using the plumber of her choice 1st.


Sir Bagalot

6,481 posts

182 months

Thursday 18th February 2016
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rambo19 said:
On the plus side, landlord is having a new boiler fitted tuesday.
Suggest to the LL that they take out a BG Homecare agreement when fitted. £20pm and best of all it's tax deductablebiggrin

rambo19

Original Poster:

2,743 posts

138 months

Tuesday 23rd February 2016
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New boiler fitted!

The plumber who fitted it is the 1st choice plumber of the letting agent.

dazwalsh

6,095 posts

142 months

Tuesday 23rd February 2016
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I have a fiver on there being a "no hot water again!" post from the OP tomorrow morning smile

richatnort

3,026 posts

132 months

Tuesday 23rd February 2016
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rambo19 said:
New boiler fitted!

The plumber who fitted it is the 1st choice plumber of the letting agent.
What boiler is it out of curiosity? We had a problem with the hot water and it was the plate to plate that had basically got clogged up with a lot of iron oxide. Valliant replaced it, water is hotter then I've ever experienced. Now we're trying to get the LL to fix a new external expansion vessel as the one in has popped and a TF1 to help collect some of the iron oxide.


johnwilliams77

8,308 posts

104 months

Tuesday 23rd February 2016
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rambo19 said:
New boiler fitted!

The plumber who fitted it is the 1st choice plumber of the letting agent.
Did you withhold rent?

rambo19

Original Poster:

2,743 posts

138 months

Wednesday 24th February 2016
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New boiler is ideal independant+, 7 yr parts and labour warranty.

Had a inspection from letting agent same day boiler was fitted, he was impressed with how we keep the house and what I have done to it- new window handles(7 were broken!), LED lights in the kitchen, wooden front door stripped and repainted(looks the nuts!), new carpet in the hall/stairs/lounge/garage racked out for all my tools.

Rent due on the 29th, letting agent knows I am going to be withholding £500. Will see what the response is from landlord.