Electricity bill WTF!
Discussion
Sam. said:
Im still in dispute with NPower currently.
We moved into our flat nearly 2 and a half years ago.
1 bed flat. Two people. working 8-6 6 days a week. Never really home. We had been paying £80 a month into our account for Gas and Electricity.
We were always in credit. Month in month out.
Untill December 2015 when Npower decided we owed them.... £800
Because of a miscalculation. On there part. Bearing in my mind they sent us a letter the day before saying we were £300 in credit.
So they have come up with £1100 bill being owed? They took the money even though we have had a complaint in with them and had our meters checked by them. I really want ti know how a 1 bedroom groundfloor flat with 2 people in for only 8-10 hours a day can be owing this.
ahh yes, Npower...I remember them well! As well as anyone remembers a 13K quarterly electricity bill.We moved into our flat nearly 2 and a half years ago.
1 bed flat. Two people. working 8-6 6 days a week. Never really home. We had been paying £80 a month into our account for Gas and Electricity.
We were always in credit. Month in month out.
Untill December 2015 when Npower decided we owed them.... £800
Because of a miscalculation. On there part. Bearing in my mind they sent us a letter the day before saying we were £300 in credit.
So they have come up with £1100 bill being owed? They took the money even though we have had a complaint in with them and had our meters checked by them. I really want ti know how a 1 bedroom groundfloor flat with 2 people in for only 8-10 hours a day can be owing this.
Idiot meter reader misread and put a 1 at the start of the numbers!?!?!?!
Cue 18 months of threatening letters followed by phone calls, followed by apologies, followed by threatening letters, followed by phone calls, followed by apologies - you get the picture....... then finally after 18 months a meter reader finally came out when there was someone here to check the meter and miracle of miracles I was proved right that the previous meter reader had added a one at the start of the numbers FFS....... didnt stop the guy checking every inch of the meter to make sure it haddnt been tampered with!
I had N-Power ringing me non-stop because the previous occupier, who was dead, owned them some money. Despite me telling them every time that the guy was no more, ain't with us anymore, deader than a dead thing etc. they kept up this up until I moved out. Even the average contestant from The Apprentice has more heart than this excuse of a company.
hedgefinder said:
ahh yes, Npower...I remember them well! As well as anyone remembers a 13K quarterly electricity bill.
Idiot meter reader misread and put a 1 at the start of the numbers!?!?!?!
Cue 18 months of threatening letters followed by phone calls, followed by apologies, followed by threatening letters, followed by phone calls, followed by apologies - you get the picture....... then finally after 18 months a meter reader finally came out when there was someone here to check the meter and miracle of miracles I was proved right that the previous meter reader had added a one at the start of the numbers FFS....... didnt stop the guy checking every inch of the meter to make sure it haddnt been tampered with!
I check the meters like clock work. Last day of the month. We also had a man come round every few months from the company to check themIdiot meter reader misread and put a 1 at the start of the numbers!?!?!?!
Cue 18 months of threatening letters followed by phone calls, followed by apologies, followed by threatening letters, followed by phone calls, followed by apologies - you get the picture....... then finally after 18 months a meter reader finally came out when there was someone here to check the meter and miracle of miracles I was proved right that the previous meter reader had added a one at the start of the numbers FFS....... didnt stop the guy checking every inch of the meter to make sure it haddnt been tampered with!
We also have recordings of our gas meters registered with our estate agents. We have a man come out every year and check the building, take readings. Check the boiler and cooker.
Still taking this up with them but am refused to talk to anyone whenever i ring up.
NPower are awesome. They failed to create me a bill for nearly a year but refused to "allow" me to reduce my Direct Debit. I had to get the ombudsmen involved in the end, something to do with their "new"billing system being unable to create an accurate bill for the best part of a year. Totally ridiculous.
The worst of it was the attitude I got from the escalation Customer Service manager who basically said "deal with it". It was his approach that made me get the ombudsmen involved in the first place. Bunch of f
king idiots and their IT lead / CIO deserves the chop
The worst of it was the attitude I got from the escalation Customer Service manager who basically said "deal with it". It was his approach that made me get the ombudsmen involved in the first place. Bunch of f
king idiots and their IT lead / CIO deserves the choptoasty said:
Why stay with them? It only takes a few minutes to switch to someone less retarded.
Oh I did switch in the end (I think I was too patient on reflection) and they were still unable to generate the final bill and give me all my money back. Took them another couple of months and an agreed gesture of goodwill for their failings to get it all settledOn the other hand I've been with Npower for the last 18 months and cannot fault their service.
By far the cheapest electricity deal and the gas deal was on par with the cheapest until the fix ended 2 weeks ago.
When I rang up to set up an account after moving in my phone call was answered by a UK call centre within 30 seconds. I provide monthly meter readings via pc/smart phone and get billed quarterly by direct debit with the exact amount I've used (so no estimated bills but I still get the DD discount).
By far the cheapest electricity deal and the gas deal was on par with the cheapest until the fix ended 2 weeks ago.
When I rang up to set up an account after moving in my phone call was answered by a UK call centre within 30 seconds. I provide monthly meter readings via pc/smart phone and get billed quarterly by direct debit with the exact amount I've used (so no estimated bills but I still get the DD discount).
gazapc said:
On the other hand I've been with Npower for the last 18 months and cannot fault their service.
By far the cheapest electricity deal and the gas deal was on par with the cheapest until the fix ended 2 weeks ago.
When I rang up to set up an account after moving in my phone call was answered by a UK call centre within 30 seconds. I provide monthly meter readings via pc/smart phone and get billed quarterly by direct debit with the exact amount I've used (so no estimated bills but I still get the DD discount).
Your one of the lucky few then by the sounds of it. Wait until you leave and they give you a bill created using the number generator on countdown.By far the cheapest electricity deal and the gas deal was on par with the cheapest until the fix ended 2 weeks ago.
When I rang up to set up an account after moving in my phone call was answered by a UK call centre within 30 seconds. I provide monthly meter readings via pc/smart phone and get billed quarterly by direct debit with the exact amount I've used (so no estimated bills but I still get the DD discount).
It seems everyone has assumed this is nP*wer - it isn't. It is SSE, and though the problem isn't yet resolved, they have been nothing but helpful so far, returning calls and maintaining a single contact person for ease of investigation. A+ for customer service.
To answer a few of the above posts, this reading was real, previous was an estimate, and the one prior to that was a real reading too, so in a six month period I have (apparently) used 15,500kWh, or about 3x the normal usage for a house/family of this size.
To answer a few of the above posts, this reading was real, previous was an estimate, and the one prior to that was a real reading too, so in a six month period I have (apparently) used 15,500kWh, or about 3x the normal usage for a house/family of this size.
I've had a similar issue with Scottish Power in the past, absolutely awful customers service.
Disregarded my submitted Gas meter readings (they assumed my figures were too high) and just used their estimates,no amount of chasing could convince them to issue a correct bill. After a year and half, had enough and decided to move on..that's when the fun started.
Realizing they'd been using an estimate, issued a new bill for around 2K..considering i'm in a newish build flat that's pretty well insulated, the amount was crazy...eventually went through the billing amounts line by line and realised they'd set the starting meter reading at 0000 instead of 3000 something..as per when I moved in.
Another two months of chasing to get a correct final bill...while be harassed for final payment demands.
Eventually managed to transfer to EDF ( Gas and Elec)...except the national database has an incorrect Electric meter serial number so back to chasing them to get it updated before EDF can take over the contract...so Gas is with EDF and Electric still with Scottish Power...doh!
That was last Oct, i'm still chasing...every couple of weeks...in summary Scottish Power are awful.
My favourite conversation, was with their offshore team..having sent them a picture of my actual meter so they could confirm the serial numbers being incorrect.
They said, that picture has the wrong serial number..could I send them the correct picture
Disregarded my submitted Gas meter readings (they assumed my figures were too high) and just used their estimates,no amount of chasing could convince them to issue a correct bill. After a year and half, had enough and decided to move on..that's when the fun started.
Realizing they'd been using an estimate, issued a new bill for around 2K..considering i'm in a newish build flat that's pretty well insulated, the amount was crazy...eventually went through the billing amounts line by line and realised they'd set the starting meter reading at 0000 instead of 3000 something..as per when I moved in.
Another two months of chasing to get a correct final bill...while be harassed for final payment demands.
Eventually managed to transfer to EDF ( Gas and Elec)...except the national database has an incorrect Electric meter serial number so back to chasing them to get it updated before EDF can take over the contract...so Gas is with EDF and Electric still with Scottish Power...doh!
That was last Oct, i'm still chasing...every couple of weeks...in summary Scottish Power are awful.
My favourite conversation, was with their offshore team..having sent them a picture of my actual meter so they could confirm the serial numbers being incorrect.
They said, that picture has the wrong serial number..could I send them the correct picture
LimaDelta said:
It seems everyone has assumed this is nP*wer - it isn't. It is SSE, and though the problem isn't yet resolved, they have been nothing but helpful so far, returning calls and maintaining a single contact person for ease of investigation. A+ for customer service.
To answer a few of the above posts, this reading was real, previous was an estimate, and the one prior to that was a real reading too, so in a six month period I have (apparently) used 15,500kWh, or about 3x the normal usage for a house/family of this size.
It's way more than 3 times usage - I just did a reading one year after my meter was fitted - 01324 kWhTo answer a few of the above posts, this reading was real, previous was an estimate, and the one prior to that was a real reading too, so in a six month period I have (apparently) used 15,500kWh, or about 3x the normal usage for a house/family of this size.
I think the good thing for you is that it's so high that it has to be wrong unless there's some major fault somewhere...
Have you got an OWL monitor or similar do see what your idle usage is?
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