The boiler dissaster thread
Discussion
nyt said:
Probably too late but the worcester comes with a 8 or 10 year guarantee if fitted by approved suppliers so you don't need to pay Homecare.
I've just had one fitted for £2,.5k in London.
Not paying the homeware for 8 years means the boiler is 'free'.
BT give a guarantee but in their logic you still need homecare. Weird.
Thanks, I did ask about this. British Gas have a link with Worcester Bosch so all the warranties carry over. The homecare 200 that we're on will be frozen for 1 year and covered under the new boiler warranty. After 1 year, the homecare 200 will start up again at around £10 a month. This includes a yearly service, which are usually around £100 with a specialist (I have this done on a BTL property in the same area) so it kind of pays for itself.I've just had one fitted for £2,.5k in London.
Not paying the homeware for 8 years means the boiler is 'free'.
BT give a guarantee but in their logic you still need homecare. Weird.
The homecare team can also be called 24/7 and it covers anything plumbing related, not just the boiler. It's good for sleeping a bit easier anyway :-)
Details - https://www.britishgas.co.uk/content/britishgas/pr...
fastgerman said:
I could probably save £1k going elsewhere,
You could cover a lot of call outs from a local trade for £1k plus, as has already been mentioned, the boiler is under warranty for the cost of an annual service (<£100).Are not even going to get a comparative quote or speak to the guy who serviced it before as there may not even be anything wrong with it?
Yes BG do have a link with WB but I wouldn't use them. The Boiler is made so that only BG can service it and the last time I had them in they wanted to fit a 28KW boiler despite the fact I said the old 28KW couldn't cope. It seems they only get a certain range and the larger ones are not included. Ours was a 38KW and replacement and flush was about £2000.
nyt said:
Probably too late but the worcester comes with a 8 or 10 year guarantee if fitted by approved suppliers so you don't need to pay Homecare.
I've just had one fitted for £2,.5k in London.
Not paying the homeware for 8 years means the boiler is 'free'.
BT give a guarantee but in their logic you still need homecare. Weird.
BG should give 1yrs Homecare cover as part of the price, can always cancel it next year at renewal.I've just had one fitted for £2,.5k in London.
Not paying the homeware for 8 years means the boiler is 'free'.
BT give a guarantee but in their logic you still need homecare. Weird.
We have had BG Homecare for nearly 20yrs despite having two mates who are Gas Safe registered, one of which fitted the Worcester boiler. Don't fancy trying to get hold of either in the depths of winter when they are up to their eyes in work, BG have never failed to turn up promptly.
Edited by LordHaveMurci on Friday 6th May 14:36
LordHaveMurci said:
nyt said:
Probably too late but the worcester comes with a 8 or 10 year guarantee if fitted by approved suppliers so you don't need to pay Homecare.
I've just had one fitted for £2,.5k in London.
Not paying the homeware for 8 years means the boiler is 'free'.
BT give a guarantee but in their logic you still need homecare. Weird.
BG should give 1yrs Homecare cover as part of the price, can always cancel it next year at renewal.I've just had one fitted for £2,.5k in London.
Not paying the homeware for 8 years means the boiler is 'free'.
BT give a guarantee but in their logic you still need homecare. Weird.
We have had BG Homecare for nearly 20yrs despite having two mates who are Gas Safe registered, one of which fitted the Worcester boiler. Don't fancy trying to get hold of either in the depths of winter when they are up to their eyes in work, BG have never failed to turn up promptly.
Edited by LordHaveMurci on Friday 6th May 14:36
They have 6000 engineers, whereas Worcester have around 400
fastgerman said:
Well I've taken the easy and safe option (although expensive) and gone with BG.
£3.8k for a Worcester Bosch incl. power flush, magnetic filter, fitting, brick work and brick matching, plumbing etc.
Seems to be around £1.6k of labour, which is steep I know.
Well, typical WB boiler is around a grand. Although I presume BG get hefty discounts.£3.8k for a Worcester Bosch incl. power flush, magnetic filter, fitting, brick work and brick matching, plumbing etc.
Seems to be around £1.6k of labour, which is steep I know.
LordHaveMurci said:
We have had BG Homecare for nearly 20yrs despite having two mates who are Gas Safe registered, one of which fitted the Worcester boiler. Don't fancy trying to get hold of either in the depths of winter when they are up to their eyes in work, BG have never failed to turn up promptly.
Same here. I've had BG cover for the last 15 years. It's pricey, but:- It covers all the plumbing as well
- They always turn up on time, or at least call ahead with an ETA if they are stuck on another job
- They do whatever it takes to get the thing working again - the inside of my boiler must have been replaced at least twice over by now
- They do an annual service and generally don't mind doing other small plumbing bits (e.g. weeping pipe) at the same time, in return for tea/biscuits
fastgerman said:
Well I've taken the easy and safe option (although expensive) and gone with BG.
£3.8k for a Worcester Bosch incl. power flush, magnetic filter, fitting, brick work and brick matching, plumbing etc.
Seems to be around £1.6k of labour, which is steep I know.
£1.6k in labour simply do a straight swap of a boiler? £3.8k for a Worcester Bosch incl. power flush, magnetic filter, fitting, brick work and brick matching, plumbing etc.
Seems to be around £1.6k of labour, which is steep I know.
Having these service contracts is nothing more than a yearly invite for a salesman to find a reason to sell you something.
Of course they want to sell you a WB boiler at your expense , they know it will last and they will never need to touch it for 10 years - whilst you continue to pay them a monthly subscription for the pleasure.
eliot said:
Having these service contracts is nothing more than a yearly invite for a salesman to find a reason to sell you something.
Not in my experience. I had BG Homecare in my previous house. They kept a 20 year old Worcester Heatslave 9.24 going for ages. In fact I'm sure they said "keep it as long as you can because the new stuff isn't as reliable". Response rates were excellent, there was no worry about being ripped off, everything was covered. However, when it finally DID toddle off to boiler heaven their quote for a replacement was a joke (in that I burst out laughing). When I asked why they were quoting £4k when an indy was quoting £2k the saleman's response was "well, we're Britsh Gas"
Kestons are well documented for cracked heat exchanger. Terrible boilers!
Worcester Bosch by far have the best customer service team I've ever dealt with. On the rare occasion I've had to make a warranty call for a customer, they have always attended the next day and performed a first time fix.
Compare that to Baxi, who took 8 days and two visits to repair a water heater that was faulty out of the box!
British Gas boilers don't come with warranty as such. They buy them cheap from Worcester and strip the warranty off them, then sell you the warranty in the form of homecare.
If you have the space and a suitable cold main, unvented trumps a combi everytime.
Worcester Bosch by far have the best customer service team I've ever dealt with. On the rare occasion I've had to make a warranty call for a customer, they have always attended the next day and performed a first time fix.
Compare that to Baxi, who took 8 days and two visits to repair a water heater that was faulty out of the box!
British Gas boilers don't come with warranty as such. They buy them cheap from Worcester and strip the warranty off them, then sell you the warranty in the form of homecare.
If you have the space and a suitable cold main, unvented trumps a combi everytime.
I've had quite a few boilers fitted recently due to having a few rentals
Cheapest way by far is to find a Worcester trained engineer to fit with either you or him supplying the boiler
Places like plumbnation can give you an idea of costs but typically depending on your requirements a boiler with flue and controllers will start around £1k. Most Worcesters come with minimum 5yrs warranty and up to 10 for some models
The engineer I use charges me £500 - £700 to fit depending on amount of work required
As has been mentioned, you could significantly self-insure between what you are paying and what you could get it done for.
There is usually only 1 winner with insurance based products and that's the insurance companies is BG
Cheapest way by far is to find a Worcester trained engineer to fit with either you or him supplying the boiler
Places like plumbnation can give you an idea of costs but typically depending on your requirements a boiler with flue and controllers will start around £1k. Most Worcesters come with minimum 5yrs warranty and up to 10 for some models
The engineer I use charges me £500 - £700 to fit depending on amount of work required
As has been mentioned, you could significantly self-insure between what you are paying and what you could get it done for.
There is usually only 1 winner with insurance based products and that's the insurance companies is BG
Greshamst said:
You could look into getting a Flow boiler if you've got a 3 room or bigger house http://www.flowenergy.uk.com/
The boiler generates electricity for free whilst it heats water, which you can use to reduce your electricity bill, or sell back to the grid.
I wish I had known about this!The boiler generates electricity for free whilst it heats water, which you can use to reduce your electricity bill, or sell back to the grid.
Just fitted a Worcester Bosch 35/Megaflo combination to my house. The flow thing looks excellent.
Harry Flashman said:
Greshamst said:
You could look into getting a Flow boiler if you've got a 3 room or bigger house http://www.flowenergy.uk.com/
The boiler generates electricity for free whilst it heats water, which you can use to reduce your electricity bill, or sell back to the grid.
I wish I had known about this!The boiler generates electricity for free whilst it heats water, which you can use to reduce your electricity bill, or sell back to the grid.
Just fitted a Worcester Bosch 35/Megaflo combination to my house. The flow thing looks excellent.
I guess it would need a connection from the boiler to the meter as well?
Tom_C76 said:
For balance I took homecare with a fixed price 99 quid repair at the start of the policy. The guy was there for 5 hours and fitted about £400 in parts. Friendly, helpful, couldn't have been nicer.
Similar experience - boiler wasn't heating and all of the local gas engineers were busy due to a cold spell. Paid for the £99 fixed repair and an annual policy. BG were there next day. They took a few days to get everything working again due to waiting for parts and it being the weekend. By the end of their visit I'd had:
- pump replaced,
- boiler fascia replaced,
- boiler fan replaced,
- boiler heat exchanger replaced,
- a section of blocked pipe cut out, cleared, and fixed.
So, probably around £1k of parts and about 10-14 hours of labour.
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