FTB mortgage declined - what next!?

FTB mortgage declined - what next!?

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Discussion

thenortherner

Original Poster:

1,502 posts

163 months

Friday 27th May 2016
quotequote all
I started a thread a while ago re. being a first-time buyer and an offer being accepted on a house...

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

Long story short now is that I'm no longer wanting to purchase the property mentioned in that thread, and instead had an offer accepted on a different property at £131K.

Having been into a branch of HSBC for a mortgage appointment last Friday, providing all the documentation and supporting evidence, I got a call this Tuesday to say that my application had been immediately rejected at stage one - the credit check. They were unable to advise specifically why but did advise being rejected so early would point to there being something 'seriously wrong' with my credit profile. This has understandably gotten me very worried.

I signed up to to Experian several months ago in anticipation I was going to start applying for mortgages around now, to check all was in order. And everything appears to be absolutely fine. I know the score itself is meaningless but it's consistently been 999/999.

I'm 31 with a 10% deposit want want to borrow £117K.
My salary excluding bonus is £48K so I'm not trying to overreach and the rejection was not based on affordability anyhow
I have no dependents and I have no debts or loans
Both credit cards have no outstanding balance and haven't had heavy use in the past
I have no financial commitments
I've never defaulted on any past payments and any borrowings in the past have been paid off in full, and often earlier than the loan agreements. The last loan I had was 4 years ago
My outgoings are minimal, with direct debits only covering utilities and council tax etc
I have a company car so I've no associated running costs
Student loan is paid off in full

The stumbling blocks that I could imagine might be:

A summons I received for non-payment of council tax a year ago. I paid in full hours after receiving the letter and the summons was immediately cancelled. I rang the local council tax office and they confirmed this, and also confirmed they have never passed this detail on to anyone else. My credit file makes no mention of it so I don't believe it's an issue.

A late payment to Spark Energy (absolute utter scumbags and a shower of bds) early this year. Long story short is I'd switched energy providers and Spark continued to bill me. I disputed the bill and they allegedly got referred to a debt recovery firm. The balance was immediately paid in full over the phone. I then got a phone call from them a month or so later asking for payment. After I very politely corrected them, they realised it was 'an error'. Again, there's no mention of this on my credit file.

I applied for a First Direct (HSBC) bank account in January and they requested that I have a professional sign copies of my passport etc to confirm my identity. I couldn't be bothered with the hassle and faffing about and didn't pursue it.

My credit file shows 'U' next to some repayments for old loans - this means 'unknown' - but it then followed by a green 'on time' tick for every subsequent payment. These are not missed payments and there's a separate code for this.

After applying to be added to the electoral role 2 months ago, I'm apparently on there as of yesterday but wasn't at the time of the application. I understand being on the electoral role counts for something when applying for a mortgage.

What are your thoughts? I sent a copy of my credit file to a broker and they couldn't see why it'd be a cause of a rejection.

I'm not sure where to go next with this. What are your thoughts? Go to a decent broker - I've used London and Country at the recommendation of MoneySavingExpert - would it be a good idea to go back to them, and if so should I tell them about HSBC's rejection? Or continue with an application I'm about to make with Nationwide?

Or maybe it's an omen I'm maybe buying at the top of the market and the wheels are about to fall off the whole market soon anyhow!

mikees

2,747 posts

172 months

Friday 27th May 2016
quotequote all
Give sarnie a shout and he'll tell you why with a bit of poking, sound chap. I've had the same council tax issue and utility and made no difference to me ( however I don't have/need a mortgage)

Mike

pkrplyr

285 posts

183 months

Friday 27th May 2016
quotequote all
thenortherner said:
I started a thread a while ago re. being a first-time buyer and an offer being accepted on a house...

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

Long story short now is that I'm no longer wanting to purchase the property mentioned in that thread, and instead had an offer accepted on a different property at £131K.

Having been into a branch of HSBC for a mortgage appointment last Friday, providing all the documentation and supporting evidence, I got a call this Tuesday to say that my application had been immediately rejected at stage one - the credit check. They were unable to advise specifically why but did advise being rejected so early would point to there being something 'seriously wrong' with my credit profile. This has understandably gotten me very worried.

I signed up to to Experian several months ago in anticipation I was going to start applying for mortgages around now, to check all was in order. And everything appears to be absolutely fine. I know the score itself is meaningless but it's consistently been 999/999.

I'm 31 with a 10% deposit want want to borrow £117K.
My salary excluding bonus is £48K so I'm not trying to overreach and the rejection was not based on affordability anyhow
I have no dependents and I have no debts or loans
Both credit cards have no outstanding balance and haven't had heavy use in the past
I have no financial commitments
I've never defaulted on any past payments and any borrowings in the past have been paid off in full, and often earlier than the loan agreements. The last loan I had was 4 years ago
My outgoings are minimal, with direct debits only covering utilities and council tax etc
I have a company car so I've no associated running costs
Student loan is paid off in full

The stumbling blocks that I could imagine might be:

A summons I received for non-payment of council tax a year ago. I paid in full hours after receiving the letter and the summons was immediately cancelled. I rang the local council tax office and they confirmed this, and also confirmed they have never passed this detail on to anyone else. My credit file makes no mention of it so I don't believe it's an issue.

A late payment to Spark Energy (absolute utter scumbags and a shower of bds) early this year. Long story short is I'd switched energy providers and Spark continued to bill me. I disputed the bill and they allegedly got referred to a debt recovery firm. The balance was immediately paid in full over the phone. I then got a phone call from them a month or so later asking for payment. After I very politely corrected them, they realised it was 'an error'. Again, there's no mention of this on my credit file.

I applied for a First Direct (HSBC) bank account in January and they requested that I have a professional sign copies of my passport etc to confirm my identity. I couldn't be bothered with the hassle and faffing about and didn't pursue it.

My credit file shows 'U' next to some repayments for old loans - this means 'unknown' - but it then followed by a green 'on time' tick for every subsequent payment. These are not missed payments and there's a separate code for this.

After applying to be added to the electoral role 2 months ago, I'm apparently on there as of yesterday but wasn't at the time of the application. I understand being on the electoral role counts for something when applying for a mortgage.

What are your thoughts? I sent a copy of my credit file to a broker and they couldn't see why it'd be a cause of a rejection.

I'm not sure where to go next with this. What are your thoughts? Go to a decent broker - I've used London and Country at the recommendation of MoneySavingExpert - would it be a good idea to go back to them, and if so should I tell them about HSBC's rejection? Or continue with an application I'm about to make with Nationwide?

Or maybe it's an omen I'm maybe buying at the top of the market and the wheels are about to fall off the whole market soon anyhow!
Hi Northerner,
I am a qualified mortgage broker.
Yes absolutely get a broker to help you.
HSBC had no intention of approving your application regardless of what they said to you.
As a lender they only lend very cheaply to what they consider to be riskless cases.
L&c are panel brokers so do not have access to the whole of market, not saying they don't have a decent panel, but it is not whole of market.
Based on the info you provided, your case could be placed very easily.
Pm me if you want to arrange a phone chat, and I I can give you some advice.

Evanivitch

20,075 posts

122 months

Friday 27th May 2016
quotequote all
Could have been the electoral role. It's one of those stupid tick box checks.

thenortherner

Original Poster:

1,502 posts

163 months

Friday 27th May 2016
quotequote all
Thanks,

Just dropped messages to both recommended parties.

mikees

2,747 posts

172 months

Friday 27th May 2016
quotequote all
Pkrpkyr sorry should have mentioned you as well as sarnie as good professional advisers

Mike

hornetrider

63,161 posts

205 months

Friday 27th May 2016
quotequote all
Evanivitch said:
Could have been the electoral role. It's one of those stupid tick box checks.
Agreed.

thenortherner

Original Poster:

1,502 posts

163 months

Friday 27th May 2016
quotequote all
Cheers,

Cannot believe how long it takes to get added to the electoral role!

I'm stunned as to how rigid and 'computer says no' the decision making is based on something like that.

Got to admit, the guy from HSBC had me worried and panicking when he said it was something likely to be serious. He also said they no longer make available the decision making tree to mortgage advisors so they're unable to see what would have caused a rejection. But as some of you have said, maybe they'd no intention of lending to me regardless - they're presumably looking for somebody with much more than 10% deposit.

Nationwide's rates are comparable, and most of their FTB mortgages are geared towards as little as 5% deposits, so guessing they're more accommodating.

pkrplyr

285 posts

183 months

Friday 27th May 2016
quotequote all
thenortherner said:
Thanks,

Just dropped messages to both recommended parties.
Great, replied to your email from my work email.
In regards to the electoral roll, it would depend on the address history.

roofer

5,136 posts

211 months

Friday 27th May 2016
quotequote all
Computer says no society, good luck !

pkrplyr

285 posts

183 months

Friday 27th May 2016
quotequote all
thenortherner said:
Cheers,

Cannot believe how long it takes to get added to the electoral role!

I'm stunned as to how rigid and 'computer says no' the decision making is based on something like that.

Got to admit, the guy from HSBC had me worried and panicking when he said it was something likely to be serious. He also said they no longer make available the decision making tree to mortgage advisors so they're unable to see what would have caused a rejection. But as some of you have said, maybe they'd no intention of lending to me regardless - they're presumably looking for somebody with much more than 10% deposit.

Nationwide's rates are comparable, and most of their FTB mortgages are geared towards as little as 5% deposits, so guessing they're more accommodating.
Lenders can decline a mortgage application without giving a reason for as little as being in a bad mood. The AIP is computerised, but the final decision would be made by an underwriter..
Forget about HSBC, they advertise good products but their criteria is extremely stringent.
Out of interest who do you bank with?

thenortherner

Original Poster:

1,502 posts

163 months

Friday 27th May 2016
quotequote all
I bank with NatWest and it's the only account I've had since 1999. Any previous credit or loans in the past has been with them.

My address history probably also lets me down. Looking at Experian, I've had 10 addresses in 7 years, all due to moving around with work or landlords wanting their property back etc.

AlmostUseful

3,282 posts

200 months

Saturday 28th May 2016
quotequote all
hornetrider said:
Evanivitch said:
Could have been the electoral role. It's one of those stupid tick box checks.
Agreed.
That's the 1 thing I've ever failed a credit check on, was fuming when I was rejected for whatever it was. "Aaargh, must be identity fraud, I've been ripped off somewhere, what am I going to do!?!?" Etc.

And then I did an experience check and it showed the electoral roll as a red item and I calmed down and sorted it out.

AlmostUseful

3,282 posts

200 months

Saturday 28th May 2016
quotequote all
thenortherner said:
I bank with NatWest and it's the only account I've had since 1999. Any previous credit or loans in the past has been with them.

My address history probably also lets me down. Looking at Experian,k I've had 10 addresses in 7 years, all due to moving around with work or landlords wanting their property back etc.
Have you ever thought about buying rather than renting? biggrin

CaptainSlow

13,179 posts

212 months

Saturday 28th May 2016
quotequote all
thenortherner said:
Cheers,

Cannot believe how long it takes to get added to the electoral role!

I'm stunned as to how rigid and 'computer says no' the decision making is based on something like that..
Why surprised, it's an import identifier. Many lenders will auto reject if not on the electoral roll, so without being on it you don't have a chance.

Due to the changes that came it this year I fell off the roll. I completed the government online details and my council added me the following working day.

hoppo4.2

1,531 posts

186 months

Saturday 28th May 2016
quotequote all
Hsbc are the biggest pile of useless walkers ever.

Had banked with them since I was a kid. Went to them and got a mortgage in principle certificate etc. Made an offer went back to them and they refused to honour there commitment.

I could have kicked upmarket big fuss but instead I took my business to the Halifax who gave me what I wanted with no drama

T1547

1,098 posts

134 months

Saturday 28th May 2016
quotequote all
Hi Thenorthener

Very interesting to read your post, I'm in a very similar situation at the moment (FTB, had an offer accepted, DiP from Nationwide and Lloyds, 10% deposit, 30yrs old earning 47k). I haven't gone through the full application though yet as waiting for the chain to complete..

Could I ask did you get a successful DiP from HBSC before applying for the full mortgage?

Cheers
Tim

thenortherner

Original Poster:

1,502 posts

163 months

Saturday 28th May 2016
quotequote all
T1547 said:
Hi Thenorthener

Very interesting to read your post, I'm in a very similar situation at the moment (FTB, had an offer accepted, DiP from Nationwide and Lloyds, 10% deposit, 30yrs old earning 47k). I haven't gone through the full application though yet as waiting for the chain to complete..

Could I ask did you get a successful DiP from HBSC before applying for the full mortgage?

Cheers
Tim
Hi,

Yep, DIP received in HSBC branch and all was looking fine until the knock back.

ILoveMondeo

9,614 posts

226 months

Saturday 28th May 2016
quotequote all
Get the free trial of "checkmyfile.co.uk"

They have more detailed credit file info from three agencies rather than just experian.

May be something hidden that you're not seeing.

eliot

11,429 posts

254 months

Saturday 28th May 2016
quotequote all
HSBC are very stringent - 40% ltv, 999 credit record, all the good stuff and they were still sucking thier teeth requesting p60's for last three years etc.