Buying without seeing from dealer...
Discussion
Ive seen a car but it's at the other end of the world. Its a pre reg
Dealer is proposing delivery foc. My question is this
If I give them a deposit over the phone and they deliver, I inspect it and find say that its had a smart repair or some marks or whatever; do I have the right to refuse it and get a refund?
I'm assuming the long distance selling regs may come in to play?
Thanks in advance
Dealer is proposing delivery foc. My question is this
If I give them a deposit over the phone and they deliver, I inspect it and find say that its had a smart repair or some marks or whatever; do I have the right to refuse it and get a refund?
I'm assuming the long distance selling regs may come in to play?
Thanks in advance
A very busy business colleague of mine has been buying nearly new cars like this for years, albeit Porsche & the like.
He secures close up pictures of the inside & exterior of a car & a written assurance that if the car does not meet the specification or condition.
Upon delivery he refuses to sign for it until a close inspection confirms all is well. Should he be dissatisfied & so far he has been lucky the delivery driver would have to take it back. The last car he bought was brought down to the south coast from Aberdeen!
He secures close up pictures of the inside & exterior of a car & a written assurance that if the car does not meet the specification or condition.
Upon delivery he refuses to sign for it until a close inspection confirms all is well. Should he be dissatisfied & so far he has been lucky the delivery driver would have to take it back. The last car he bought was brought down to the south coast from Aberdeen!
I bought a Mercedes 190d from Mtsv last month, paid for it in full too. I based this decision on the reputation he had on various forums and a couple of phone calls. Risky on an old car, but it paid off, it's literally as new.
If you buy unseen and never set foot on the dealers lot, you have 14 days to reject the car from the date it arrives.
If you buy unseen and never set foot on the dealers lot, you have 14 days to reject the car from the date it arrives.
Surely the dealer can do a video walk-round to satisfy your peace of mind?
We bought a pre-reg Mini Cooper S with just a video, and assured by the dealer we didn't need to take it if it wasn't as expected when we collected. We flew in and drove it home.
Cba with a 5 hour drive in your new car, having found a pre-reg bargain. You do realise you're on Pistonheads?
We bought a pre-reg Mini Cooper S with just a video, and assured by the dealer we didn't need to take it if it wasn't as expected when we collected. We flew in and drove it home.
Cba with a 5 hour drive in your new car, having found a pre-reg bargain. You do realise you're on Pistonheads?
Thorny said:
You'll be able to refuse the car if you haven't seen it yes especially as you won't have signed anything. Worth just being clear and fair with the dealer over this. You'll also be covered by distance selling regs.
distance selling regs were superseded in 2014. Piston heads where you can trust advice 
We bought a pre-reg car in 2009. Deposit (£500) was paid by credit card, so covered. The balance to be paid by transfer when it arrived and we were satisfied. Dealer did stress "you can't just reject it if you don't like the colour". I guess someone had tried it in the past 
. One thing which came to light at the time was some sellers (not this one, I checked prior and had an email response) were selling pre registered cars cheaply by being able to get additional manufacturer's discount by claiming they were leasing companies. They were then holding the V5's for several months before sending them to the buyer (via DVLA of course). This was illegal, and ill-advised because it would likely leave the buyer without valid insurance (as not registered keeper. I don't know if sellers are still doing this trick, but it's worth checking. I hope you have a successful purchase like we did.
Edited to add - I've just re-read your opening note. I think you would be unlikely to legally reject if it's had a minor repair (likewise if you bought through a local dealer) - as a court would deem it repaired and ok for purpose. When you buy a new car (yes, frustratingly) many have had minor repairs, as a car doesn't always even make it down a production like without a minor fault.
. One thing which came to light at the time was some sellers (not this one, I checked prior and had an email response) were selling pre registered cars cheaply by being able to get additional manufacturer's discount by claiming they were leasing companies. They were then holding the V5's for several months before sending them to the buyer (via DVLA of course). This was illegal, and ill-advised because it would likely leave the buyer without valid insurance (as not registered keeper. I don't know if sellers are still doing this trick, but it's worth checking. I hope you have a successful purchase like we did. Edited to add - I've just re-read your opening note. I think you would be unlikely to legally reject if it's had a minor repair (likewise if you bought through a local dealer) - as a court would deem it repaired and ok for purpose. When you buy a new car (yes, frustratingly) many have had minor repairs, as a car doesn't always even make it down a production like without a minor fault.
Edited by Fastpedeller on Friday 1st July 22:51
loskie said:
pay for an aa, rac inspection or similar. then buy unseen if satisfactory.
Being in a car trade related business I'm pretty hot on inspecting etc - that is precisely my issue; I spot things that many others dont and I'm also aware of how things get damaged and repaired. I wish i wasn't so anal sometimes hopefully nothing but may provide peace of mind at a cost comparable in terms of time/money of the OP travelling a long way to view himself. Depends on the price of the car if it is worth it or not.
Problem with buying at such a distance is your contract is with the dealer NOT manufacturer so it is the supplying dealer's responsibility to deal with any faults and your responsibility to get it there.
Problem with buying at such a distance is your contract is with the dealer NOT manufacturer so it is the supplying dealer's responsibility to deal with any faults and your responsibility to get it there.
Edited by loskie on Saturday 2nd July 08:48
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