Had kitchen fitted, awful job, what recourse?
Discussion
The fitters we have in at the moment are happy to document the issues as is the electrician coming in to do the sockets, my wife is getting pictures of all the parts we aren't happy with as we go along (some of it only becomes clear as things are taken off). I'll try to upload some pictures this evening when I'm on the laptop, it will be fairly clear it's not just being fussy, it's a bad job.
Other things coming to light, the floor units and worktops were not level, wiring behind splashbacks exposed, poorly stuck to the wall with adhesive.
It will probably cost about £1k to put right, probably a bit more, plus the replacement parts from Howdens, total around £1500-1800 I would expect. That's with a very hefty discount from Howdens.
Other things coming to light, the floor units and worktops were not level, wiring behind splashbacks exposed, poorly stuck to the wall with adhesive.
It will probably cost about £1k to put right, probably a bit more, plus the replacement parts from Howdens, total around £1500-1800 I would expect. That's with a very hefty discount from Howdens.
Djtemeka said:
Old Tyke said:
For future reference you need to think hard about using traders on the various "trusted trader" type websites. If you were any good at your trade then 1. you wouldn't need to advertise on such sites because you'd have plenty of work from word of mouth recommendations which means 2. your lead time would be weeks or months, not the next day.
In summary : traders advertising on such sites = probably not very good. Traders advertising on such sites that can start work next day = avoid at all costs.
Untrue! Well, at least mostly untrue. 95% of my work is word of mouth and every now and again if I'm quite ill use one of the sites. Really good if a job gets rained off or I have a cancellation.In summary : traders advertising on such sites = probably not very good. Traders advertising on such sites that can start work next day = avoid at all costs.
Some time spent reading reviews (the more the better) is time well spent.
herewego said:
Did you give the original fitter the opportunity to put things right?
We've given multiple opportunities, he also said he would get someone else to do it, nothing materialised. Going to document everything, get it in a word doc and detail with pictures everything that has had to be corrected, send it over and give one last opportunity to acknowledge fault and reimburse.
Pete-mojsh said:
herewego said:
Did you give the original fitter the opportunity to put things right?
We've given multiple opportunities, he also said he would get someone else to do it, nothing materialised. Going to document everything, get it in a word doc and detail with pictures everything that has had to be corrected, send it over and give one last opportunity to acknowledge fault and reimburse.
You will then get to the mindset that it will never be quite right, and then the devil really is in the detail.
Personally I'd pay to get it rectified rather than list all the faults and try to get compensation, and move on. Its not fair to you, but I've seen a lot of people stress, spend money on trying to claim compensation or to get retribution, and still end up out of pocket.
The builder or the kitchen fitter or both need a good kicking, especially considering your circumstances at the time of install, but alas thats not going to happen.
DocJock said:
Djtemeka said:
Old Tyke said:
For future reference you need to think hard about using traders on the various "trusted trader" type websites. If you were any good at your trade then 1. you wouldn't need to advertise on such sites because you'd have plenty of work from word of mouth recommendations which means 2. your lead time would be weeks or months, not the next day.
In summary : traders advertising on such sites = probably not very good. Traders advertising on such sites that can start work next day = avoid at all costs.
Untrue! Well, at least mostly untrue. 95% of my work is word of mouth and every now and again if I'm quite ill use one of the sites. Really good if a job gets rained off or I have a cancellation.In summary : traders advertising on such sites = probably not very good. Traders advertising on such sites that can start work next day = avoid at all costs.
Some time spent reading reviews (the more the better) is time well spent.
DocJock said:
Moving to a new area, I have used one of those sites to source a plasterer, carpenter, window installer and gas-safe installer. On each occasion the work has been first class.
Some time spent reading reviews (the more the better) is time well spent.
Same, I always get plenty of responses to jobs so you can easily ignore the ones with bad / no reviews and pick the ones with good reviews. A good one will have plenty of good reviews + pictures of their work which you can look at before accepting.Some time spent reading reviews (the more the better) is time well spent.
t. We've had 4 months of fighting to eventually have it all ripped out, upgraded and started again by another fitter. Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff