Delivery Drivers not leaving in safe place

[NorthDave]

Hi All

I just wondered if anyone else is seeing delivery drivers ignoring safe place information and insisting on delivering to neighbours? I find it incredibly annoying and one driver told me that they had been told not to leave parcels in recycling bins.

I can understand things of value but I order a huge variety of stuff and the fact this now inconveniences my neighbours stops me using the internet.

Anyone have any tips to get them to actually do what I ask with the parcels rather than door knocking the whole street?

[sparkythecat]

They like to get a signature to prove delivery and prevent spurious claims of non receipt.
Their contract is with the sender of the goods, not the intended recipent

[Bristol spark]

Whenever im expecting a delivery, i leave a note on the door telling them not to deliver to neighbour, and to return to depot for collection.

Otherwise they are obsessed with delivering to my neighbour, who bizarrely is not my receptionist....

The note seems to work.

[dickymint]

OP it depends IF the sender allows the safe place option. Even if you are given the option and tick the disclaimer I wouldn't expect any courier to consider a recycling bin to be a "safe" place. Personally I tick the garage option and leave the door open in the morning - also I fill in the text options box with a few words like "please leave anywhere including any neighbor". Most couriers these days take photographs of the parcel where it's been left and do not require a signature.

Could you not buy or make a lidded box marked up 'deliveries here please' and tuck it around the side somewhere?

[Podie]

We had a case of a courier deciding to leave a parcel in a recycling bin.... on bin day.

I'm increasingly using the option to deliver to a "pick up store" or a locker.

[FairfieldSteve]

I have the safe place as my delivery option.
My safe place is not, however, the electric meter cupboard. Which has been broken in to twice, in the name of stuffing a parcel in there.
I think I need to put some danger stickers on it....

[FourWheelDrift]

Podie said:

I'm increasingly using the option to deliver to a "pick up store" or a locker.

I've used Inpost (LG phone repair). I'm surprised Amazon haven't introduced their own system or even use one already available..

[NorthDave]

The recycling bin is a perfectly safe and dry location round the side of the house. If I am not there the bin wont be emptied and if I have only popped out then I'll retrieve it when I return.

I have CCTV so can easily see if a parcel has been put in there. If it has and it gets stolen then I accept the blame.

They should profile their customers better - someone who is getting 2, 3 or 4+ deliveries a week isn't going to try and rip them off over a £15 delivery. However someone who gets that level of deliveries is quickly going to stop using them if their neighbours are getting annoyed.

[PF62]

I just use Amazon who will deliver to the local Post Office.

Now they are mostly operated out of third party convenience stores their opening hours are an awful lot different to they used to be, with my local Post Office open from 06.30am to 10pm and I can pick up on the way home from work.

[Willeh85]

FourWheelDrift said:

I've used Inpost (LG phone repair). I'm surprised Amazon haven't introduced their own system or even use one already available..

Amazon do have lockers you can have deliveries sent to, although never used them personally.

[MitchT]

PF62 said:

I just use Amazon who will deliver to the local Post Office.

Now they are mostly operated out of third party convenience stores their opening hours are an awful lot different to they used to be, with my local Post Office open from 06.30am to 10pm and I can pick up on the way home from work.

The change to Post Offices has made life a lot harder for me. Amazon used to deliver to my local Collect+ (McColl's) where it's always easy to park and open 'till 11pm. Now they only deliver to Post Offices - the nearest three to me all have appallingly poor parking and inconvenient opening hours. It's made me look for alternative online stores.

[Pheo]

Regularly used Amazon locker near t me - very convenient. Now we've moved house I'm more using the safe place option (hidden behind locked garden gate normally) for low value stuff.

[tim0409]

I've been getting Amazon deliveries to my safe place for the last couple of years but in the last few months they have started delivering with neighbours which is annoying; I complained to Amazon and received an extension to my Amazon Prime; the last time it happened my neighbour asked them why they were not following the delivery instructions (she doesn't mind taking parcels in but I had mentioned it to her) and the driver said they have been instructed not to leave panels in safe places

[C&C]

I went to the trouble of buying an additional wheelie bin, chaining/locking it to the house wall near the front door (behind a bush, so not easily visible from the road, but very obvious if stood near the front door), and installing a padlock on the lid. It is well away from the actual wheelie bins used for rubbish/recycling, and a different colour. I painted in large letters on it "deliveries", with an arrow pointing to the lid, and instructions on the lid for locking it (padlock left open). I've then put a sign in the window next to the door, marked "deliveries" with an arrow pointing to the wheelie bin and instructions asking for parcels to be put in the bin and the lid locked with the padlock (I accept that this only caters for 1 delivery during the period I'm out).

Yet still (and more often recently) despite the bin being empty and the padlock unlocked, I get deliveries (small packages that would easily fit in the bin) put behind the wheelie bin and a card pushed through the door stating the parcel has been left behind the bin. This includes from Amazon, where my delivery instructions ask them to lock it in the bin next to the front door.

I just don't get it.

[NorthDave]

tim0409 said:

I've been getting Amazon deliveries to my safe place for the last couple of years but in the last few months they have started delivering with neighbours which is annoying; I complained to Amazon and received an extension to my Amazon Prime; the last time it happened my neighbour asked them why they were not following the delivery instructions (she doesn't mind taking parcels in but I had mentioned it to her) and the driver said they have been instructed not to leave panels in safe places

This is what one said to me. Someone up high has decided that neighbours is the way forward. I dont get it - if the delivery isn't straightforward then you wont use them - it's simple. From their perspective I dont even get how it is more secure - they knock on a neighbour, hand them the parcel and then lob a card through. In a lot of cases the neighbour doesn't even sign.

[Mr Will]

NorthDave said:

tim0409 said:

I've been getting Amazon deliveries to my safe place for the last couple of years but in the last few months they have started delivering with neighbours which is annoying; I complained to Amazon and received an extension to my Amazon Prime; the last time it happened my neighbour asked them why they were not following the delivery instructions (she doesn't mind taking parcels in but I had mentioned it to her) and the driver said they have been instructed not to leave panels in safe places

This is what one said to me. Someone up high has decided that neighbours is the way forward. I dont get it - if the delivery isn't straightforward then you wont use them - it's simple. From their perspective I dont even get how it is more secure - they knock on a neighbour, hand them the parcel and then lob a card through. In a lot of cases the neighbour doesn't even sign.

It makes it much harder for you to fraudulently claim that it was never delivered - they have an extra witness.

[NorthDave]

Mr Will said:

It makes it much harder for you to fraudulently claim that it was never delivered - they have an extra witness.

I'm sure it does but if you have an account for 10 years and order 3 or so times a week they should decide if I am a risk and also if it is worth annoying me for a £10 delivery.

I do see your point though.

[dickymint]

Just had a message from UPS - parcel has arrived from America. It was signature required with no safe place option - nice man has put through my letterbox

[colinjy]

i had a delivery which was delivered and signed for with no one home.

which was aparently left in a safe place (my door step)

all i got was a text to say it's been delivered and signed for.

come home nothing there, they had to resend another box again i happened to be home sat in the front room and i get a text message again saying it's been delivered and signed for.

i go to the front door and it's sat on the step noe delivery driver to be found

[dickymint]

colinjy said:

i had a delivery which was delivered and signed for with no one home.

which was aparently left in a safe place (my door step)

all i got was a text to say it's been delivered and signed for.

come home nothing there, they had to resend another box again i happened to be home sat in the front room and i get a text message again saying it's been delivered and signed for.

i go to the front door and it's sat on the step noe delivery driver to be found

Did you agree for it to be left on your doorstep as a "safe place"?