Ryan Air and cancelling one of a pair of tickets?

[Du1point8]

I booked 2 return flights for myself and OH to go to Finland for Xmas and New Year on my Visa credit card a week or so ago.

The day after booking I snapped both bones in my right leg just above my ankle.

Today I have spoke with the surgeon and he has now confirmed (after I asked a surgeon friend of family over the weekend) Im banned from flying because of DVT and other issues that could arise and would be a health risk.

I need to cancel my flight and claim it back off RyanAir/Visa but not cancel OH flight.

I cant find anywhere on RyanAir website on how to do this, can anyone help me?

Has anyone done anything similar?

[StevieBee]

I don't think you can and I'm fairly certain that unless you've booked a fully flexible ticket, no airline is obliged to refund you. Assuming you have travel insurance, your best bet is to start from there.

[davepoth]

Yup, no point bothering with Ryanair. Without even looking I can tell you that the cancellation charges will be more than you paid for the ticket.

[Spitfire2]

Travel insurance is only option if you have it and it would typically cover such a scenario

[Du1point8]

They say that you dont need to tell them, fair dos, was more the idea that I tell them, they could resell the seat and make money, as Visa should be able to get me some money back on my travel insurance.

[davepoth]

Du1point8 said:

They say that you dont need to tell them, fair dos, was more the idea that I tell them, they could resell the seat and make money, as Visa should be able to get me some money back on my travel insurance.

I think the economics will stack up in favour of a no-show; seat sold, no need to burn fuel to take someone somewhere in the seat. I guess you can't sell tat to an empty seat though.

[D_G]

You won't get a refund. After being stuck in Dublin after a cancelled flight (due to the weather to be fair) I was offered 'the next available' flight four days later to an airport 120 miles away. I declined and was back the next day. They even argued about the refund even though we made our own way back and signed at the desk in Dublin.

[Ultuous]

davepoth said:

I think the economics will stack up in favour of a no-show; seat sold, no need to burn fuel to take someone somewhere in the seat. I guess you can't sell tat to an empty seat though.

Indeed (and I presume like any other airline they factor in no-shows, thus increase their revenues further)... The tat's a good point - if it's of any use to the OP, we've managed to move (as opposed to cancel) flights on budget airlines (albeit ones better known for 'customer focus') before due to health issues... They love the opportunity to sell tat - it's where most of their margins lie. So, it may be worth trying to get through to a real person if you can go at a later date!

[Amateurish]

No point cancelling the flight from a financial point of view. Will your insurer require it though? Best speak to them directly.

[Du1point8]

Insurer will give me the ticket price minus £50 excess once I get a no show letter.

Ryan air have caught on to this and no longer give out cancellations, instead they charge you £17 for 'amount of administration needed' to produce the no show letter.

So I guess I will need to add the no show letter cost to the ticket price for my claim.

I cant blame them, I would charge an amount too, its no frills airline, I knew what I was doing when I signed up, hence I always have travel insurance.

[civicduty]

Du1point8 said:

The day after booking I snapped both bones in my right leg just above my ankle.

Today I have spoke with the surgeon and he has now confirmed (after I asked a surgeon friend of family over the weekend) Im banned from flying because of DVT and other issues that could arise and would be a health risk.

OT, but hope you mend quickly, thats a rubbish thing to happen just before Christmas.

[Rude-boy]

OP, better than the £20 per head letter they wanted off Mrs and I a few years ago when the car died on the way to the airport! oNce we added that to the excess it wasn't worth the trouble claiming on the TI for the £30 I would have ended up getting back.

[K77 CTR]

Du1point8 said:

I booked 2 return flights for myself and OH to go to Finland for Xmas and New Year on my Visa credit card a week or so ago.

The day after booking I snapped both bones in my right leg just above my ankle.

Today I have spoke with the surgeon and he has now confirmed (after I asked a surgeon friend of family over the weekend) Im banned from flying because of DVT and other issues that could arise and would be a health risk.

I need to cancel my flight and claim it back off RyanAir/Visa but not cancel OH flight.

I cant find anywhere on RyanAir website on how to do this, can anyone help me?

Has anyone done anything similar?

I would say its possible to fly with the right advice, have the plaster split, have aspirin etc. You'd be three or four weeks into recovery by then so possibly could use a boot instead of plaster.

[Du1point8]

K77 CTR said:

Du1point8 said:

I booked 2 return flights for myself and OH to go to Finland for Xmas and New Year on my Visa credit card a week or so ago.

The day after booking I snapped both bones in my right leg just above my ankle.

Today I have spoke with the surgeon and he has now confirmed (after I asked a surgeon friend of family over the weekend) Im banned from flying because of DVT and other issues that could arise and would be a health risk.

I need to cancel my flight and claim it back off RyanAir/Visa but not cancel OH flight.

I cant find anywhere on RyanAir website on how to do this, can anyone help me?

Has anyone done anything similar?

I would say its possible to fly with the right advice, have the plaster split, have aspirin etc. You'd be three or four weeks into recovery by then so possibly could use a boot instead of plaster.

My surgeon and another do not recommend any of their patients fly, also I will not yet be 4 weeks into having the leg immobile rather than 6 weeks when I get the moon boot. Surgeon wont entertain moon boot in case i hurt myself before their guidelines when i should get one.

Already know about the cast splitting and being able to obtain blood thinners (injection) if I really really want to go, but the reality of going across to Finland and lots of snow and ice with a) crutches (no guarantee of wheel chair and b) no weight bearing on the right leg...

Means Im very much at risk of slipping over and damaging the not yet healed ankle even further just to sit on their sofa with my leg raised for 10 days as Im not allowed to get the light weight cast wet or spend much time on crutches.

[Viper_Larry]

I read on here a while back that although you may not be entitled to get a flight ticket refund, travle compnaies *must* refund the tax portion you paid on the ticket?

[surveyor]

I once checked in online for an Easy Jet flight, then realised that I had booked the ticket for a day after I needed to travel (oops). It was cheaper to just buy a new ticket then sort out my cock-up.

When I arrived at the airport I did go to the agent to tell them I would not be turning up the next day to save them looking for me or even so that they could re-sell the seat. They could not have cared less.

[Amateurish]

Viper_Larry said:

I read on here a while back that although you may not be entitled to get a flight ticket refund, travle compnaies *must* refund the tax portion you paid on the ticket?

Yes, they must.

But of course they may charge you an admin fee.

Which might just coincidentally be equal to the taxes.