BA Lost Baggage – Total waste of space

[Extra 300 Driver]

Having just got my BA gold card, I am fond of BA but this latest experience is really, and most seriously, make me question by choice in future.

I left IND on Friday to catch a flight to ORD then on to Heathrow on BA 294. The flight out of IND was delayed by 2 hours due to weather in ORD, this meant I missed our connection to the BA294, so we were checked on to the later 296, which is where the real fun begins.

The 296 was delayed by 7 hours due to a sick crew member, so I had to wait in the Airport from 5pm until 2am, and ORD is not the most inspiring airport to be stranded in, anyway. I eventually made it back to LHR, but my bag did not.

This being the third time my bag had been misplaced I knew the drill and went to the lost baggage counter where I assumed they were going to say ‘Oh its in Chicago’, or, ‘its already here’, but instead they said that they could not trace the bag and they were unable to find it, but it would be with me within 24 hours.

Well those 24 hours go by, and nothing. I call BA to ask for an update to be told that they had sent messages had been sent to ORD and IND but there was no update and to call later. I called later to be told that they had sent messages had been sent to ORD and IND but there was no update and to call later, see the pattern here? So I call American Airlines myself.

I have to say AA were extremely helpful and the lady there told me lots of information. It seems my bag was re tagged in ORD following the change of flight, but when it leaves the AA system they can no longer see it. So at least my bag made it to Chicago. So this morning I call BA again to be told they had sent messages had been sent to ORD and IND but there was no update and to call later.

I am absolutely at my whits end. I am fed up with calling BA and basically speaking to a robot who reads from a script and vomits the same drivel all the time. They don’t call anyone, they just send messages and wonder why they do not get responses.

Please someone take ownership of this problem, not just this missing bag but the entire service. Having spoken to AA, they seem to have a much better program, and staff whiling to help.

Just to clarify, this trip was all on BA, booked through BA with BA flight numbers, so ultimately its BA’s responsibility

[miln0039]

Thought this looked familiar - just read your thread on FT.

I agree, massively frustrating though and it's not a very pleasant thing to happen IMO. I hope the computer says "yes" at some point soon and you get your bag back.