British Airways - not impressed

British Airways - not impressed

Author
Discussion

recordman

386 posts

125 months

Tuesday 5th July 2016
quotequote all
djc206 said:
SteveC72 said:
The Missus and I have just booked first class tickets to Miami with BA. They've got a sale on just now and the reduced price was less than the usual business class price.

I've never flown BA first class before and I'm a little worried now. eek
Don't be. Miami is on the new A380 as well so very nice
The only downside is that the MIA flights depart/arrive from T3, so you don't get the chance to use the Concorde Room at T5.

RizzoTheRat

25,165 posts

192 months

Tuesday 5th July 2016
quotequote all
I fly Gatwick-Schiphol and back every week, got fed up with EasyJet always being delayed (seriously, not a single flight on time in the last 6 weeks!) and switched to BA for last weekend...the bloody BA flight was delayed 45 mins and the Easyjet one I would have been on was on time!

djc206

12,353 posts

125 months

Tuesday 5th July 2016
quotequote all
recordman said:
The only downside is that the MIA flights depart/arrive from T3, so you don't get the chance to use the Concorde Room at T5.
Yeah I found this out recently having booked CDG-LHR-MIA. Bugger!

pushthebutton

1,097 posts

182 months

Tuesday 5th July 2016
quotequote all
SteveC72 said:
The Missus and I have just booked first class tickets to Miami with BA. They've got a sale on just now and the reduced price was less than the usual business class price.

I've never flown BA first class before and I'm a little worried now. eek
I don't think you have to be worried. The First product is pretty much as the regular travellers have described on here. I think the A380 First seats are great; there can be a lack of continuity with crews, but you can go online and find similar tales regarding all airlines and businesses for that matter

Some flights were cancelled due to the ATC strikes, but it's not as simple as selecting a single destination. It's not unusual for the crews to fly another two sectors along with the Malaga in the OPs case. The decision to cancel certain sectors will often come down to logistics; Operations will cancel the sectors which'll have the least knock-on affect for other passengers and the whole operation. It could have been that the crew operating the OPs flight were exposed to French ATC earlier in the day. The call centre staff won't have all of the information because the exact reasons for each individual cancellation doesn't always filter down to the front line staff. An improved system of information dissemination may improve this and also help to promote continuity for the customer service staff on the telephones.

Sadly, sometimes it's just your turn. There is no conspiracy and there are strictly monitored and enforced penalties if an airline cancels based on load factor alone i.e. it just doesn't happen.

chopper602

2,183 posts

223 months

Tuesday 5th July 2016
quotequote all
I'm taking the family to Vegas (back from SF) with BA (economy) in a couple of weeks time and note that it's an aging 747 on this route. It seems to be consistently delayed, day after day. I haven't flown BA for a long time and going by the comments in this thread, I hope we're not going to be too disappointed . . .

pushthebutton

1,097 posts

182 months

Tuesday 5th July 2016
quotequote all
chopper602 said:
I'm taking the family to Vegas (back from SF) with BA (economy) in a couple of weeks time and note that it's an aging 747 on this route. It seems to be consistently delayed, day after day. I haven't flown BA for a long time and going by the comments in this thread, I hope we're not going to be too disappointed . . .
It'll be the same as most other airlines flying LV from the UK.

I'd imagine that some of the delay will be caused by the 'challenging' boarding process in London. I'd also be mentally preparing yourself for your fellow passengers if I were you. The party starts at least 2 hours before boarding on that route and continues until the flight home. But, if it wasn't for that passengers on that route, the flight wouldn't be operating so there has to be a degree of tolerance from all parties. thumbup

chopper602

2,183 posts

223 months

Tuesday 5th July 2016
quotequote all
pushthebutton said:
It'll be the same as most other airlines flying LV from the UK.

I'd imagine that some of the delay will be caused by the 'challenging' boarding process in London. I'd also be mentally preparing yourself for your fellow passengers if I were you. The party starts at least 2 hours before boarding on that route and continues until the flight home. But, if it wasn't for that passengers on that route, the flight wouldn't be operating so there has to be a degree of tolerance from all parties. thumbup
There is also no way I will pay to book seats, so I'll be checking in on-line exactly 24 hours beforehand !

RizzoTheRat

25,165 posts

192 months

Tuesday 5th July 2016
quotequote all
chopper602 said:
There is also no way I will pay to book seats, so I'll be checking in on-line exactly 24 hours beforehand !
If you install the phone app it pops up a notification as soon as checking opens and (assuming you're not hand luggage only) you can select your seat at checkin.

Dunno if its as bad on long haul but BAs policy of 2 items of hand luggage (supposedly one in the overhead and one under the seat in front) leads to a lot of people flying hand luggage only on shorthaul with as much stuff as they can carry, and there ending up not being enough space in the overhead lockers and some people's hand luggage ending up in the hold. It pays to either not be last getting on or making sure you've got anything you want during the flight out of your bag just in case.

The Moose

22,849 posts

209 months

Tuesday 5th July 2016
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I feel people can be quite hard on BA for whatever reason.

First is excellent service and the concord lounge is rather a nice way to enjoy an hour or two before a flight.

T5 really is fantastic - often fly to Miami however so as that's moved to T3 may reconsider the airline selection.

chopper602

2,183 posts

223 months

Tuesday 5th July 2016
quotequote all
RizzoTheRat said:
Dunno if its as bad on long haul but BAs policy of 2 items of hand luggage (supposedly one in the overhead and one under the seat in front) leads to a lot of people flying hand luggage only on shorthaul with as much stuff as they can carry, and there ending up not being enough space in the overhead lockers and some people's hand luggage ending up in the hold. It pays to either not be last getting on or making sure you've got anything you want during the flight out of your bag just in case.
It's the start of a three week road trip, so we'll have hold baggage, but our hand luggage will be minimal, so should be Ok. We won't be rushing for the plane either as we have a three hour layover from our Newcastle flight.

djc206

12,353 posts

125 months

Tuesday 5th July 2016
quotequote all
chopper602 said:
It's the start of a three week road trip, so we'll have hold baggage, but our hand luggage will be minimal, so should be Ok. We won't be rushing for the plane either as we have a three hour layover from our Newcastle flight.
I've flown Gatwick to Vegas twice once with virgin and once BA. Both flights were like stag do's, both ran out of booze before we hit Greenland and both the crew stuck the seatbelt sign on pretty much the whole flight in a futile attempt to try and keep people sat down so the cabin crew could do their jobs. I'm not going to lie both were pretty terrible. On the plus side the Virgin flight was boarded by Vegas PD to remove 4 unruly passengers from Upper and the BA wasn't, one up for BA.

I'm going to Vegas again in September, I've decided to fly into LA and spend a couple of days in SFO first.

On a positive the flight back from Vegas is pretty quiet everyone has done their best to relive the Hangover and is therefore a dribbling mess.

surveyor

17,825 posts

184 months

Tuesday 5th July 2016
quotequote all
chopper602 said:
I'm taking the family to Vegas (back from SF) with BA (economy) in a couple of weeks time and note that it's an aging 747 on this route. It seems to be consistently delayed, day after day. I haven't flown BA for a long time and going by the comments in this thread, I hope we're not going to be too disappointed . . .
We did the flight 6 weeks ago.

On delays Flightradar etc. seem to have got confused with our time change to BST. The delays are not always as bad as you think.....

In terms of the flight - be prepared. We've done it twice, and it's a bit of an endurance race. On the most recent flight they were a little more hard on those drinking their own liquor. We also found that they were careful with the alcohol. No more did not necessarily mean no more for everyone...

It's a very social flight - far more so than any other flight I've ever been on. BA kept stuffing us full of food on the way. On the way back less so, so don't do what my wife did and say no to the first helping - you won't see more until shortly before landing....

Entertainment is pretty st. Tiny 4:3 screens. Took them a couple of goes to get them working...

Enjoy Vegas smile


RammyMP

6,771 posts

153 months

Tuesday 5th July 2016
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I've been on the phone to BA for 50 minutes this evening after I queried the booking I made for the family holiday to Florida. Turns out I have booked Club World for our return flight from Miami, I thought I'd booked World Traveller Plus? It's got time for things to go tits up yet!

chopper602

2,183 posts

223 months

Tuesday 5th July 2016
quotequote all
surveyor said:
Enjoy Vegas smile
Only going to be in Vegas for three nights - will probably be as much as I can stand, then head off to some nicer places. Gotta pick up a hire car when we get in, so will only have a couple of drinks anyway

Big Raff

1,330 posts

171 months

Wednesday 6th July 2016
quotequote all
djc206 said:
BA use A380's for Miami, LA, Washington, Singapore, Hong Kong, Jo'burg and probably a couple more I can't recall
Thanks DJC, I hadn't realised. Shame, I am flying out to Miami in a few months and didn't even think to check which plane...747 for me it is...

SS2.

Original Poster:

14,462 posts

238 months

Monday 18th July 2016
quotequote all
recordman said:
Make sure you make a claim for the five of you under EUR261.
Back in Blighty now and a claim has been submitted to BA.

Will update as and when anything happens.

Marlin45

1,327 posts

164 months

Monday 18th July 2016
quotequote all
shirt said:
Another BA avoider here, they really are the pits. It's like a bunch of ex dinner ladies have won the lotto and bought an ageing airline to run as a wheeze.
On the money Mr Shirt smile

GT03ROB

13,263 posts

221 months

Monday 18th July 2016
quotequote all
SS2. said:
recordman said:
Make sure you make a claim for the five of you under EUR261.
Back in Blighty now and a claim has been submitted to BA.

Will update as and when anything happens.
I got a same day response when I claimed, which was pretty good as it was Boxing Day!

Trabi601

4,865 posts

95 months

Monday 18th July 2016
quotequote all
When I claimed for the broken entertainment on my Tokyo flight, they bunged me a £25 credit. Which is bloody useless, as I don't ever plan to use them again!

fido

16,797 posts

255 months

Tuesday 19th July 2016
quotequote all
Their sister airline Iberia has much nicer air hostesses. Maybe they could mix up the crews a bit.