Cancelled Easy Jet Flight
Discussion
Greetings from Norway where Mrs BC are coming to the end of a great cruise which started and is due to finish in Copenhagen.
We were booked and checked in to fly home with EasyJet on Saturday afternoon but yesterday evening we received an email from EJ saying that the flight had been cancelled. No explanation was given.
We have re booked a flight for Sunday morning but this has obviously incurred an overnight stay in Copenhagen and we are flying to Gatwick rather than Luton.
Does anybody here have any experience of claiming compensation from EJ?
We were booked and checked in to fly home with EasyJet on Saturday afternoon but yesterday evening we received an email from EJ saying that the flight had been cancelled. No explanation was given.
We have re booked a flight for Sunday morning but this has obviously incurred an overnight stay in Copenhagen and we are flying to Gatwick rather than Luton.
Does anybody here have any experience of claiming compensation from EJ?
They are keen on doing that.
They did the same to me though never informed me the flight was cancelled until I arrived at the airport. I needed to get where I was going so had to pay 5 times as much to go with a different airline.
They just shrugged there shoulders.
Good luck getting some compensation off them!
They did the same to me though never informed me the flight was cancelled until I arrived at the airport. I needed to get where I was going so had to pay 5 times as much to go with a different airline.
They just shrugged there shoulders.
Good luck getting some compensation off them!
The rules (for now) : http://europa.eu/youreurope/citizens/travel/passen...
AdamIndy said:
They are keen on doing that.
They did the same to me though never informed me the flight was cancelled until I arrived at the airport. I needed to get where I was going so had to pay 5 times as much to go with a different airline.
They just shrugged there shoulders.
Good luck getting some compensation off them!
I'm in the midst of chasing them for the exact same thing.They did the same to me though never informed me the flight was cancelled until I arrived at the airport. I needed to get where I was going so had to pay 5 times as much to go with a different airline.
They just shrugged there shoulders.
Good luck getting some compensation off them!
f
king useless. Worst customer 'service' of any company I have ever dealt with.Disastrous said:
AdamIndy said:
They are keen on doing that.
They did the same to me though never informed me the flight was cancelled until I arrived at the airport. I needed to get where I was going so had to pay 5 times as much to go with a different airline.
They just shrugged there shoulders.
Good luck getting some compensation off them!
I'm in the midst of chasing them for the exact same thing.They did the same to me though never informed me the flight was cancelled until I arrived at the airport. I needed to get where I was going so had to pay 5 times as much to go with a different airline.
They just shrugged there shoulders.
Good luck getting some compensation off them!
f
king useless. Worst customer 'service' of any company I have ever dealt with.They are a joke. I was going to do the same thing as you but with their attitude, I thought it would have been a dead end.
Genuinely, good luck. I'm not one for compo claiming but f
k them. They deserve all they get.Thanks, I think I'll need it.
My analysis of the situation is that they've done the numbers and worked out that it's cheaper to have no customer service policy AT ALL and just fk off everyone. Then presumably the one or two a year that can be arsed pursuing it, they can just pay out to whilst everyone else just gives up in despair.
Thus no staff costs, no contact centre costs and very little in the way of refund costs. Just the occasional payout.
Unfortunately, they caught me in a bad mood so I feel bloody minded enough to waste an unholy amount of my time pursuing this.
My analysis of the situation is that they've done the numbers and worked out that it's cheaper to have no customer service policy AT ALL and just f
k off everyone. Then presumably the one or two a year that can be arsed pursuing it, they can just pay out to whilst everyone else just gives up in despair.Thus no staff costs, no contact centre costs and very little in the way of refund costs. Just the occasional payout.
Unfortunately, they caught me in a bad mood so I feel bloody minded enough to waste an unholy amount of my time pursuing this.
Looking like EJ are not going to be 'easy' to deal with.
Has anybody tried these guys:-
http://m.euclaim.co.uk
Has anybody tried these guys:-
http://m.euclaim.co.uk
Same thing happened to me last night.
I'm meant to be flying to Bordeaux on Saturday, but they cancelled my flight last night at 9pm. No customer service at that time, but flight looks fine online once I've logged in, albeit it's letting me change FOC.. Changed to fly from Luton instead just in case and decided to give them hell on the phone this morning. Apparently there was no issue with the flight and refused to believe I'd received both a text AND email AND was allowed to change the flight FOC. He moved me back to the LGW flight I originally booked for as a "goodwill gesture"!!
Two hours later - flight cancelled... Back to Luton. I fly a lot, never had so many problems with easyJet before. Best of luck OP.
I'm meant to be flying to Bordeaux on Saturday, but they cancelled my flight last night at 9pm. No customer service at that time, but flight looks fine online once I've logged in, albeit it's letting me change FOC.. Changed to fly from Luton instead just in case and decided to give them hell on the phone this morning. Apparently there was no issue with the flight and refused to believe I'd received both a text AND email AND was allowed to change the flight FOC. He moved me back to the LGW flight I originally booked for as a "goodwill gesture"!!
Two hours later - flight cancelled... Back to Luton. I fly a lot, never had so many problems with easyJet before. Best of luck OP.
Chucklehead said:
Also to add, you don't need anyone to do an EU claim for you. Do it yourself, be persistent and font take no for an answer. I got ~£1k 6 months ago for a flight from 2001 which Ryanair initially refused to pay out on.
2001?!? Really?I had a 20 hour delay to a flight in 2001 - can I claim that far back?
I had easyjet cancel a flight and re-book the next day. Original flight was at 10:30pm, so a mad scramble to find a place for the night etc etc.
Took an age to get the money off them - but persisted (and the odd nasty article in the local rag) and they coughed up expenses plus €400 a head (under EU rules).
Took an age to get the money off them - but persisted (and the odd nasty article in the local rag) and they coughed up expenses plus €400 a head (under EU rules).
1. Fill in the form: https://www.easyjet.com/EN/Reclaim.mvc/Index
2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
Edited by Flying Penguin on Friday 8th July 07:36
Flying Penguin said:
1. Fill in the form: https://www.easyjet.com/EN/Reclaim.mvc/Index
2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
Thanks very much for that. The cancelled flight was for tomorrow so I will complete the claim from home next week.2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
Edited by Flying Penguin on Friday 8th July 07:36
Flying Penguin said:
1. Fill in the form: https://www.easyjet.com/EN/Reclaim.mvc/Index
2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
This was our experience too after a recent delay of 5+ hours.2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
Edited by Flying Penguin on Friday 8th July 07:36
Not sure what is going on with EJ at the minute, when we arrived in Nice there were plenty of people whose flights had been cancelled and on the flight back more people whose flight had been cancelled.
al1991 said:
Flying Penguin said:
1. Fill in the form: https://www.easyjet.com/EN/Reclaim.mvc/Index
2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
This was our experience too after a recent delay of 5+ hours.2. Wait a week or so before chasing them in writing (in case they don't get back to you): customer.service@easyjet.com
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks
Edited by Flying Penguin on Friday 8th July 07:36
Not sure what is going on with EJ at the minute, when we arrived in Nice there were plenty of people whose flights had been cancelled and on the flight back more people whose flight had been cancelled.
My best guess is they don't have any spare planes at this time of year and maybe one or two have broken, thus everything is messed up as a result. Is that plausible??
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