Monarch Airlines on its way out?
Discussion
I take it that it is my credit card company I need to be speaking to for a refund (currently on hold) rather than travel insurance?
Rebooked flights are still showing as “provisional” with lastminute.com and no longer available direct from the airline, which doesn’t look promising.
Rebooked flights are still showing as “provisional” with lastminute.com and no longer available direct from the airline, which doesn’t look promising.
Edited by Craikeybaby on Monday 2nd October 16:22
I rebooked my flights this morning but much more expensive than I booked exactly 10 months ago with Monarch. I looked at 7.30 and by 8.30 the Ryanair flight had gone up £32. Jet 2, Thomas Cook were significantly more expensive and only going to go in one direction. Don't seem to be any Norwegian flights from BHX to TFS after the end of this month as they could have been an option.
FFG
FFG
Oceanic said:
Hopefully a more competent and customer focussed airline fills the gap!
Last used them a few years ago from Faro. ATC in France was on strike so their airspace was effectively closed. Absolute chaos at Faro with the Loco's like RA and EJ cancelling all their flights but only telling people a few hours before departure. The only airlines to get out within a few hours of the scheduled departure time were TAP (no surprise there...) and Monarch. Kept informed and staff were great.
Sad to see them go.
Mark-C said:
Burwood said:
Mark-C said:
Nath911t said:
I've flown with them loads of times with the last time been 3 weeks ago. Sadly, I was also due to fly out for a month over Christmas - paid with by a debit card 
My daughter is in the same position. Always used them but now has a hole in her Christmas schedule with flights paid for on a debit card.Debit cards-Chargeback
Credit cards- chargeback and Section 75 of the Consumer Credit Act 1979 (if purchase £100-30k)
My advice, do not wait. Apply for a chargeback refund NOW. Leave it and you will be at the end of the line.
See below........
Chargeback doesn't mean there is joint liability on the card company. Claims must be addressed to the bank that provides your debit or credit card, which in turn will put in a request to the merchant's bank.
As a result, you could get your money back from the merchant's bank if the money is there to be recovered.
But, there are no guarantees your bank will be able to recover the money through chargeback, or that the trader will accept that you were justified in taking the money back.
Fingers crossed ...
Mark-C said:
Burwood said:
Mark-C said:
Nath911t said:
I've flown with them loads of times with the last time been 3 weeks ago. Sadly, I was also due to fly out for a month over Christmas - paid with by a debit card
My daughter is in the same position. Always used them but now has a hole in her Christmas schedule with flights paid for on a debit card.Debit cards-Chargeback
Credit cards- chargeback and Section 75 of the Consumer Credit Act 1979 (if purchase £100-30k)
My advice, do not wait. Apply for a chargeback refund NOW. Leave it and you will be at the end of the line.
See below........
Chargeback doesn't mean there is joint liability on the card company. Claims must be addressed to the bank that provides your debit or credit card, which in turn will put in a request to the merchant's bank.
As a result, you could get your money back from the merchant's bank if the money is there to be recovered.
But, there are no guarantees your bank will be able to recover the money through chargeback, or that the trader will accept that you were justified in taking the money back.
It's moments like this we all wish we knew about the small details/insurance etc provided by our banks.I once claimed a large sum for my honeymoon. The resort, a leading 5 star brand was not what I expected. Bird s
t all over the alfresco dining areas. The bath was in the room and there was wee on the toilet seat. I checked out 20 mins after arrival and booked into a better place. The key to a successful charge back (the travel agent wasn't interested) was rejecting all further parts of the package, including the return flight. If we had taken that flight we would have had a real problem recovering our costs. The other think travel agents intentionally do is refuse to still out the component price/parts of the package. This way they stop the customer claiming for part of it via their card. A fundamental t&c is that they can quantify the 'loss' and if the agents won't say what the hotel cost they don't have to cough up.We were due out with them to Lanzarote in 3 weeks time but coming back with a different airline all booked through lastminute.com
They cant tell us anything to be honest as we were only given a final figure which was paid on debit card.
We still want to go so will stump up for new flights although they are getting eye watering for a week in the canarys but I dont think I can do a bank chargeback as I paid £1300 to lastminute which is both out and back (no breakdown or individual invoices) and its only the out that isnt running and we want to use the return flights.
I am not sure I can go the bank route to claim part of it, may need to claim from travel insurance?
Anyone know about using multiple airlines for the round trip?
They cant tell us anything to be honest as we were only given a final figure which was paid on debit card.
We still want to go so will stump up for new flights although they are getting eye watering for a week in the canarys but I dont think I can do a bank chargeback as I paid £1300 to lastminute which is both out and back (no breakdown or individual invoices) and its only the out that isnt running and we want to use the return flights.
I am not sure I can go the bank route to claim part of it, may need to claim from travel insurance?
Anyone know about using multiple airlines for the round trip?
Rebooked again with Cobalt (a Cypriot airline), but from Stansted instead of BHX which is 10 minutes down the road. It was also double the price. All for a wedding I'm not too bothered about going to.
Finally got through to Barclaycard, who are sending a claim form through, probably to arrive while we are away
Finally got through to Barclaycard, who are sending a claim form through, probably to arrive while we are away
Craikeybaby said:
Rebooked again with Cobalt (a Cypriot airline), but from Stansted instead of BHX which is 10 minutes down the road. It was also double the price. All for a wedding I'm not too bothered about going to.
Finally got through to Barclaycard, who are sending a claim form through, probably to arrive while we are away
I'd check your geography as Stansted is a tad more than 10 minutes from BHX.Finally got through to Barclaycard, who are sending a claim form through, probably to arrive while we are away
https://www.google.co.uk/search?q=stansted+to+birm...
2 hours and 116 miles.
FFG
smack said:
A load of Qatar A230's flew over to the UK during the night to be used to fly people back.
I'll be the first to admit that I don't have a clue how these things work, but there are now a load of Monarch aircraft sitting doing nothing. Surely it would make more sense to use them than pay another airline to borrow theirs?MitchT said:
smack said:
A load of Qatar A230's flew over to the UK during the night to be used to fly people back.
I'll be the first to admit that I don't have a clue how these things work, but there are now a load of Monarch aircraft sitting doing nothing. Surely it would make more sense to use them than pay another airline to borrow theirs?MitchT said:
I'll be the first to admit that I don't have a clue how these things work, but there are now a load of Monarch aircraft sitting doing nothing. Surely it would make more sense to use them than pay another airline to borrow theirs?
The monarch ones arent licenced by anybody as far as I know. Qatar also have a load sat doing nothing. JB! said:
Well that fked my week away, but at least it's not my livelihood.
A little annoyed Westminster didn't step in and wind down gracefully. German government stepped into AirBerlin. Even if it was a months notice, better that than suddenly dead.
I heard the German government intervention in Air Berlin mentioned on the Today programme this morning, and wondered how it sat with EU state aid rules.ked my week away, but at least it's not my livelihood.A little annoyed Westminster didn't step in and wind down gracefully. German government stepped into AirBerlin. Even if it was a months notice, better that than suddenly dead.
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