BA: robbing b******s
Discussion
Well, I take it all back! The night before our flight, Mrs. Tuono had severe back pains, so bad that a paramedic was called. A trip to the doc first thing saw her drugged up with Tramadol and a cocktail of other nefarious substances, to ease her way through the long flight. Two hours into our journey to Heathrow, and it became apparent that the drugs don't work (man). I took the decision to return home, so missing the flight. Better that than suffering all through the flight then possibly being wheeled off the plane and taken to an African hospital.
Contacted travel insurers to start claim. They requested a 'no-show' letter from BA. After an extensive button pressing marathon ond a long wait, I got through to customer services. Who couldn't have been more helpful. They've put the tickets on hold for up to a year, and said that I can use them for any destination. And then :wished my wife well. Pleasantly surprised; I doubt RyanAir or Easy Jet would have been so understanding.
Need to change thevthread title. BA: decent people.
Contacted travel insurers to start claim. They requested a 'no-show' letter from BA. After an extensive button pressing marathon ond a long wait, I got through to customer services. Who couldn't have been more helpful. They've put the tickets on hold for up to a year, and said that I can use them for any destination. And then :wished my wife well. Pleasantly surprised; I doubt RyanAir or Easy Jet would have been so understanding.
Need to change thevthread title. BA: decent people.
AdeTuono said:
I doubt RyanAir or Easy Jet would have been so understanding.
When the Mrs old KA died on the way to the airport making us miss the plan Ryan Air wanted £40 for the no show letter iirc. The flights were about £60. Hotel also took full rate for the first missed day but refunded rest of stay so didn't claim on TI. BA do this a lot. I've had it, clicked the button and magically the offer seats are gone. And yet they're still advertised. So it's not that they've been booked in the few minutes (or less), it's that BA continue to advertise them as available when they simply aren't. Very irritating!
dreamer75 said:
BA do this a lot. I've had it, clicked the button and magically the offer seats are gone. And yet they're still advertised. So it's not that they've been booked in the few minutes (or less), it's that BA continue to advertise them as available when they simply aren't. Very irritating!
BAs IT systems have gone to rats
t over the last year or so. The site rarely works properly, logs you out at random & gives all sorts of dodgy results. Based on its current performance I'd seriously doubt what you describe is deliberate, they can't get the basics right, never mind being clever enough to pull these kind of stunts by design!!GT03ROB said:
BAs IT systems have gone to ratst over the last year or so. The site rarely works properly, logs you out at random & gives all sorts of dodgy results. Based on its current performance I'd seriously doubt what you describe is deliberate, they can't get the basics right, never mind being clever enough to pull these kind of stunts by design!!
You've changed your tune. Last week it was 'hip and trendy' (sic) to bash BA.t over the last year or so. The site rarely works properly, logs you out at random & gives all sorts of dodgy results. Based on its current performance I'd seriously doubt what you describe is deliberate, they can't get the basics right, never mind being clever enough to pull these kind of stunts by design!!AdeTuono said:
GT03ROB said:
BAs IT systems have gone to ratst over the last year or so. The site rarely works properly, logs you out at random & gives all sorts of dodgy results. Based on its current performance I'd seriously doubt what you describe is deliberate, they can't get the basics right, never mind being clever enough to pull these kind of stunts by design!!
You've changed your tune. Last week it was 'hip and trendy' (sic) to bash BA.t over the last year or so. The site rarely works properly, logs you out at random & gives all sorts of dodgy results. Based on its current performance I'd seriously doubt what you describe is deliberate, they can't get the basics right, never mind being clever enough to pull these kind of stunts by design!!The South Africa routes are an interesting one for BA.
On the one hand, they're flying 4 routes a day (2 to Joburg, 2 to Cape Town), using big planes 3x Jumbo and 1x A380, and the planes are always pretty full. They're not filling the planes by discounting either - club prices at 4/5k return are fairly normal.
However, the desire for overnight flights means the planes sit on the ground in South Africa for 10-12 hours each time. Utilisation is very poor. I'm guessing the aircraft cycle with other routes so they don't sit on the ground there, which dampens the damage somewhat.
On the one hand, they're flying 4 routes a day (2 to Joburg, 2 to Cape Town), using big planes 3x Jumbo and 1x A380, and the planes are always pretty full. They're not filling the planes by discounting either - club prices at 4/5k return are fairly normal.
However, the desire for overnight flights means the planes sit on the ground in South Africa for 10-12 hours each time. Utilisation is very poor. I'm guessing the aircraft cycle with other routes so they don't sit on the ground there, which dampens the damage somewhat.
brickwall said:
However, the desire for overnight flights means the planes sit on the ground in South Africa for 10-12 hours each time. Utilisation is very poor. I'm guessing the aircraft cycle with other routes so they don't sit on the ground there, which dampens the damage somewhat.
They run 747s into here. The flight in lands around 7am & returns to London 8:30am. So by comparison to South Africa very good utilization. GT03ROB said:
brickwall said:
However, the desire for overnight flights means the planes sit on the ground in South Africa for 10-12 hours each time. Utilisation is very poor. I'm guessing the aircraft cycle with other routes so they don't sit on the ground there, which dampens the damage somewhat.
They run 747s into here. The flight in lands around 7am & returns to London 8:30am. So by comparison to South Africa very good utilization. Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff