Help, Stuck in a foreign country!
Discussion
HotJambalaya said:
Im curious which airline this is? I always thought that at T-24 hours the ticket is now under airline control, and is fully their responsibility so for them to be claiming they can't do anything because its an agency ticket is a bit odd. However I'm not particularly familiar with corporate travel, so not sue if it applies here, though I've never heard of it not applying.
My first step would be to find a new travel agency though, one that offers 24/7. The best ones will be calling you up the second the cancellation has happened and be telling you which flights they've pro-actively re-booked you on.
Secondly whats your travel insurance like? Something like delays and cancellations can be pretty easily covered, you would be temporarily out of pocket, but then at least the insurance co would be chasing up who's responsible and be re-imbursing you
Not sure if naming and shaming rules allow it? National(I think) airline of a country famous for vikings and lots of oil. My first step would be to find a new travel agency though, one that offers 24/7. The best ones will be calling you up the second the cancellation has happened and be telling you which flights they've pro-actively re-booked you on.
Secondly whats your travel insurance like? Something like delays and cancellations can be pretty easily covered, you would be temporarily out of pocket, but then at least the insurance co would be chasing up who's responsible and be re-imbursing you
It's a low cost operator but the plane was great with tonnes of legroom. Spanky new 737-800 I think?? May be wrong, no expert.
They aren't in the EU but are subject to the same rules when flying inside as far as I can tell.
Good advice about the agency. Duely noted. May be I just didn't have the out of hours number.
My insurance and a couple of the other have already said they would cover it all and if they felt the need reclaim direct from the airline. Another guy had such s
t cover his excess was enormous so no worth the effort making a claim. We require everyone get their own travel cover as it's essentially a jolly and not a business trip. The agency have just said "send us all the receipts , we'll get it back and your compensation money" which will be handy if it works, lots of paperwork saved.
ILoveMondeo said:
Not sure if naming and shaming rules allow it? National(I think) airline of a country famous for vikings and lots of oil.
It's a low cost operator but the plane was great with tonnes of legroom. Spanky new 737-800 I think?? May be wrong, no expert.
They aren't in the EU but are subject to the same rules when flying inside as far as I can tell.
Good advice about the agency. Duely noted. May be I just didn't have the out of hours number.
My insurance and a couple of the other have already said they would cover it all and if they felt the need reclaim direct from the airline. Another guy had such st cover his excess was enormous so no worth the effort making a claim. We require everyone get their own travel cover as it's essentially a jolly and not a business trip.
The agency have just said "send us all the receipts , we'll get it back and your compensation money" which will be handy if it works, lots of paperwork saved.
They're a subsidiary of the Norwegian airline. They're headquartered in Ireland and their aircraft are Irish registered.It's a low cost operator but the plane was great with tonnes of legroom. Spanky new 737-800 I think?? May be wrong, no expert.
They aren't in the EU but are subject to the same rules when flying inside as far as I can tell.
Good advice about the agency. Duely noted. May be I just didn't have the out of hours number.
My insurance and a couple of the other have already said they would cover it all and if they felt the need reclaim direct from the airline. Another guy had such s
t cover his excess was enormous so no worth the effort making a claim. We require everyone get their own travel cover as it's essentially a jolly and not a business trip. The agency have just said "send us all the receipts , we'll get it back and your compensation money" which will be handy if it works, lots of paperwork saved.
ILoveMondeo said:
Seems to be standard stuff, tell the passengers nothing, dump them in a flea pit 30 miles from the airport, after a night of scratchy sheets and a cold shower in the morning and zero info from the airline that vast majority will have fked off home under their own steam, vastly reducing the amount of work and rescheduling the airline needs to do.
The flight was to Hong Kong, so I doubt many people made alternative arrangements. ked off home under their own steam, vastly reducing the amount of work and rescheduling the airline needs to do.
It was pretty infuriating at the time, and I was simply going home on a five week break from work offshore. I can imagine if people were on business, or on a short holiday and got treated thus.
At one stage Cathay Pathetic booked some people on alternative flights, but it was like a child had randomly plucked them from a hat, London to Hong Kong, via New York? Seriously?18 hour layovers in Beijing?
When a sign was quietly slipped up on a notice board saying 'free lunch in the hotel, then coaches to the airport', I grabbed a couple of Brits I'd been drinking with and told them I was off to the airport in a taxi, to,beat the 300 person queue at check in.
It still took us 25 minutes to check in, as Cathay Pathetic suddenly didn't know who we were........
Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff