How long for Uber to sort out a rip-off?
Discussion
Never used Uber before, but on a business trip the other week to Johannesburg the advice from everyone 'don't walk back to your hotel alone in the dark, get Uber'. So I got the app, signed up, and it worked well getting home every night.
It had worked so well I decided to get Uber to take me to the airport on my last day - again no problems with the ride itself, but now seeing the bill it seems after the airport the car has gone up to Pretoria and back (where I've never been) and done something like another 200Km!!! And I've been charged for this. There seems to be no way to contact them by phone, and on the list of issues you can ask for a refund through the app and web site there isn't 'the driver dropped me off where I booked the ride to, then drove around for another 3 hours'. All there is is 'I didn't take the ride'. But I did take the first part of the ride where the fare was booked to....just not the 3 hour scenic tour that followed (at least I assume it was scenic).
As a newbie to all the Uber stuff then, is this getting taken for a ride common, and do they actually sort it out? Logged my gripe a couple of days ago but you don't even get an acknowledgement email. Other option is to contact the credit card company and try to get the refund there, but since I'm back in Johannesburg the week after next I don't want to freeze my Uber account as there doesn't seem to be many other ways of getting around.
It had worked so well I decided to get Uber to take me to the airport on my last day - again no problems with the ride itself, but now seeing the bill it seems after the airport the car has gone up to Pretoria and back (where I've never been) and done something like another 200Km!!! And I've been charged for this. There seems to be no way to contact them by phone, and on the list of issues you can ask for a refund through the app and web site there isn't 'the driver dropped me off where I booked the ride to, then drove around for another 3 hours'. All there is is 'I didn't take the ride'. But I did take the first part of the ride where the fare was booked to....just not the 3 hour scenic tour that followed (at least I assume it was scenic).
As a newbie to all the Uber stuff then, is this getting taken for a ride common, and do they actually sort it out? Logged my gripe a couple of days ago but you don't even get an acknowledgement email. Other option is to contact the credit card company and try to get the refund there, but since I'm back in Johannesburg the week after next I don't want to freeze my Uber account as there doesn't seem to be many other ways of getting around.
log the ticket like you have described saying that you never took the trip - you can expand on this and will get an e-mail back in 48 hours or so (leave your phone on silet, mine always come over night and they send you a text to say they have too)
Big tip for next time is to ensure that you end the journey and check that they have wehn getting out - stops you being caught out.
Uber will sort it, especially if the route shows you going to the airport, the car stopping for a few minutes there and then the car continuing the journey, backed up by a copy of the plane ticket....but in reality it'll never get that far - they will refund you
Big tip for next time is to ensure that you end the journey and check that they have wehn getting out - stops you being caught out.
Uber will sort it, especially if the route shows you going to the airport, the car stopping for a few minutes there and then the car continuing the journey, backed up by a copy of the plane ticket....but in reality it'll never get that far - they will refund you
Same, usually very rapid resolution. Got an uber to drop off the Mrs parents who don't speak a word of English at terminal 5. Turned out to be a lot more then expected, looked at the map. He'd done a couple of loops, dropped them off then driven down for a mac Donald's and left the thing running another 20 mins.
Money was back within about 2 hours
Money was back within about 2 hours
Another week on, recorded a refund request again, and still not a word from Uber. It's a real pain the web site or app doesn't have a register of issues raised, as for all I know my requests for a refund have gone no-where. Grrr. And this is a monster overcharge, not just a couple of quid.
audidoody said:
It should normally be sorted literally in minutes
Log in
Click on MY TRIPS
Click on the relevant trip
Click GET A FARE REVIEW
Simples
Yea - done that, twice now. Also logged 'I didn't take the trip' 5 times already. Problem with 'get a fare review' is you can't explain the problem. It's quite possible the driver took the most efficient route for the 120 miles or whatever; it's just I wasn't in the car for the last 100 of them.Log in
Click on MY TRIPS
Click on the relevant trip
Click GET A FARE REVIEW
Simples
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