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theironduke

Original Poster:

6,195 posts

57 months

[news] 
Sunday 17th June 2012 quote quote all
In the space of about 6 weeks i've had to do it 3 times....twice for fights at the pub i frequent, well did....and again last night when a friend collapsed.

The fighty ones didn't really bother me as nobody was in mortal danger but things had just escalated beyond the control of the pub staff (don't ask why they never dialled the 9's themselves...combination of not wanting to lose face and incompetance basically)

Anyway last night was a first, having to call an ambulance for a mate after they just collapsed and hit the deck. Turned out it was nothing sinsister and they didn't stop breathing or anything but still really shook me up! It's true what they say about first aid and it never going away, even though it was just basic stuff like checking breathing, recovery position and keeping calm etc.

So what are peoples experiences here with having to bang in the three 9's? anybody got through life never having to do it?

Footnote- Friend fine now and the paramedics were brilliant, as was the person in the control room who took th call.

philthy

4,526 posts

109 months

[news] 
Sunday 17th June 2012 quote quote all
Called 999 last weekend, have to do it quite often as I'm a truck driver.
More often than not, it's not an emergency, but potentially life threatening. Last weeks was truck blowout on the M25/M23 junction. The debris had already claimed one victim who was at the side of the road changing his wheel.
On one occasion, a Jag shot past me in lane 3, and his nearside front tyre was absolutely flat, and smoking. How the hell he didn't feel it is beyond me? I had to think about that one, but decided that it was probably better to let plod know, and see if they could stop him. As it turned out, it became academic, because it let go as I was telling them where we were. He kept it together, but only just.
The worst, was a biker on the M25, who was undertaking. A big Volvo changed lanes without checking mirrors, and clipped him, throwing him under the car behind, and two more behind that. He was dead after the second I'm sure.

village idiot

2,628 posts

136 months

[news] 
Sunday 17th June 2012 quote quote all
the last time i tried (about 10pm on a saturday night), it took 4 attempts to get through to police control, after which i gave up.

they called me back 5 minutes later asking why i had abandoned my call.

i was calling to report a suspected drink-driver who was swerving around in front of me along a country road and then through town with no headlights on.

very frustrating as i reached a point where i couldn't follow the car any further, but i do understand that there are only so many people who can answer a phone at any one time.

aside from that, i also called them a month or two back after i had received a call from my wife-to-be who was trapped in her car injured (with unborn baby) immediately someone had ploughed into the back of her at 50mph. the person at the other end of the phone was fantastic, calming me down, telling me that all the emergency services were already on their way and that if i was going to head out to the scene of the accident, i must be very sure that i travel safely as the services were already dealing with one accident. (she's okay now btw)

philthy

4,526 posts

109 months

[news] 
Sunday 17th June 2012 quote quote all
village idiot said:
i was calling to report a suspected drink-driver who was swerving around in front of me along a country road
My brother in law did this a few years ago, and the operator asked him if he was hands free. Worrying about it, he stopped, and the person denied they were driving the car when the police eventually called at the registered address.
It wasn't long after the law changed to be fair to them.

LeftMuffin

904 posts

90 months

[news] 
Sunday 17th June 2012 quote quote all
Had to do it in January when we got burgled. Rang back 5 minutes later when we heard banging in the loft thinking they where still up there. Was told there would be someone with us in 5 minutes. Over an hour they decided to eventually turn up. Couple of days later and my Xbox was still showing as being online. Informed the fuzz and was told to keep tracking it and speak to Microsoft to get the ip address, as they couldn't be bothered.
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Life Saab Itch

34,072 posts

57 months

[news] 
Sunday 17th June 2012 quote quote all
philthy said:
Called 999 last weekend, have to do it quite often as I'm a truck driver.
More often than not, it's not an emergency, but potentially life threatening. Last weeks was truck blowout on the M25/M23 junction. The debris had already claimed one victim who was at the side of the road changing his wheel.
On one occasion, a Jag shot past me in lane 3, and his nearside front tyre was absolutely flat, and smoking. How the hell he didn't feel it is beyond me? I had to think about that one, but decided that it was probably better to let plod know, and see if they could stop him. As it turned out, it became academic, because it let go as I was telling them where we were. He kept it together, but only just.
The worst, was a biker on the M25, who was undertaking. A big Volvo changed lanes without checking mirrors, and clipped him, throwing him under the car behind, and two more behind that. He was dead after the second I'm sure.
Yep. Phoned 999 a few times from the cab.

Never nice, but I used to be a lifeguard where we called out the ambulance service about once a week on average.


Shaw Tarse

19,171 posts

72 months

[news] 
Sunday 17th June 2012 quote quote all
Life Saab Itch said:
Never nice, but I used to be a lifeguard where we called out the ambulance service about once a week on average.
Swimming pool or outdoors?

OP, I'm guessing the reason why the pub (s) didn't ring 999 themselves is because it counts as a black mark against them?

As to your question, I've dialled treble 9 a few times, mostly when at work, but once due to a skip fire that was very close to a house (flames were licking window frames)

BonzoG

1,312 posts

83 months

[news] 
Sunday 17th June 2012 quote quote all
I've felt the need to do it reasonably often, covering a lot of miles with work you see some sights on the motorways. Usually for large debris in the overtaking lanes, accidents/breakdowns stranded in lane 3 whilst folk are still bombing past on the inside, that sort of thing.

Once called for a bloke stumbling along between the tunnel wall and lane 3 at Charing Cross in Glasgow, drunk and heading straight for the Kingston Bridge (if he didn't get flattened before he got there). Also once tailed a drink driver and stayed with him to the point of arrest after he mounted a verge too many and had to stop.

Every time the operators have been great, bar the last occasion. Called because lane 2 of a local expressway was absolutely slick with diesel for the entire width and for a good 100yds or so. A biker going by at the posted 50 limit wouldn't have stood a chance of avoiding it - the view was shielded by a bridge support until you were right on the spill, which was on a tightish right hand bend. Operator gave me a curt 'OK, we'll let a traffic unit know' before ending the call. Passed by an hour later, not even a trunk roads van closing a lane, and cars still getting caught out as they went onto the spill and slid gracefully into lane 1. Phoned the trunk roads people myself (nice of them to put big signs with their number on at the start of the road hehe) and they had a crew out with a local panda car closing a lane by the time I was heading home 15 mins later. Sheer luck IMHO that it was a cold, rainy miserable day to begin with, so not a lot of bikes were out and none came a cropper.

wildcat45

2,541 posts

58 months

[news] 
Sunday 17th June 2012 quote quote all

Called it a few times.

Last time was last year - I mentioned it on here - when my elderly mum was found lying on the floor. She may have been there for days.

Ambulance call taker was an absolute fool. Refused to send an ambulance out, argued with me, all sorts. I escalated it to someone more senior and got a reluctant response soem time later with as they said "No blue light" and two surly as fk paramedics.

Took mum to hospital. Paramedics tried to prevent me going into A and E with her. I was completly calm just quiety angry bear in mind this trip was beginning to be routine with her as she had fallen before. I knew A and E staff members on first name terms after the last couple of visits. Paramedics politely told to fk off as they didn't run A and E.

Complaint to Ambulance service. I requested the tapes pulled and a transcript. Got all sorts of people involved and caused a huge fuss. Turns out the fool of a call taker pressed the wrong option on his triage computer system and that sent him down a don't send an ambulance route. Tape showed he would not listen to reason and my requst for him to reconsider and send an ambulance. "Don't tell me how to do my job sir" he kept saying when I questioned his request to lift my mum off the floor desptie the fact that she may have had broken bones and was not making much sense. This fool wasted valuable time (Hours) and increased my mother's suffering.

Several months later.

Ambulance service gave me an unreseved apology and the call taker was bked. I wanted him sacked for his stupidity but didn't take it further as my mother by this time had become ill again. Her fall may have been the early stage of a heart problem.

On the other hand, I had to call Cumbria Police last year after a very near miss with a 4 x 4 and trailer on the A69. It involed me and a number of other cars, the 4x4 going into a ditch then somehow getting out and leaving the scene. They were fantastic, utterly brilliant. I even got a follow up call the next day to check we were OK and to see if there was any more info we could give them about the 4 x 4.

My tip for 999 call. Be clear and concise, cooperate and try to give as much information as you can.

If the call taker is being a prat. Just lie. Tell them the person isn't breathing or something. Refuse to help, chuck the ball in their court. If I had done that i would saved my mum a 3 hour wait for an ambulance.

Listening to the CD the ambulance service sent me, I am amazed how I kept my cool with this . I said fk only once which is amazing for me. I said it not to the call taker, but when I was on hold. Bear that in mind. If you are on hold, what you say is still recorded.

A month or two after that 999 call to the ambulance, just before last Christmas. My mother died.

Crossflow Kid

4,625 posts

60 months

[news] 
Sunday 17th June 2012 quote quote all
wildcat45 said:
If the call taker is being a prat. Just lie. Tell them the person isn't breathing or something. Refuse to help, chuck the ball in their court.
I can appreciate your frustration, disappointment and overall anger with the AS, but at the same time, deliberately presenting them with false information to speed up your own response time is plain wrong.

Rev Limit

190 posts

23 months

[news] 
Sunday 17th June 2012 quote quote all
Twice...

The first time was when a car mounted a grass verge and flipped near my house, wedging itself between a lamppost and a tree! The guy must have been doing 80+ in a 40, he then attempted to leg it!

The second time I was driving home quite late from the cinema and noticed a car on someone's front drive that was on fire!

Both times the emergency services arrived bloody quickly! No complaints here!

wildcat45

2,541 posts

58 months

[news] 
Sunday 17th June 2012 quote quote all
Crossflow Kid said:
I can appreciate your frustration, disappointment and overall anger with the AS, but at the same time, deliberately presenting them with false information to speed up your own response time is plain wrong.
Yes I know you are right. Looking back it just seems to me that I was perhaps a bit to helpful. "I have just found my elderly mother on the floor, she may have been there for days, she looks really sick, I need an ambulance." And nothing more than that may have got a swifter response than this ham-fisted wker call teker who ticked the No box instead of the Yes and then didn't have the brains or training to back track when they were being told forcefully but politely they were wrong.

bad company

1,872 posts

135 months

[news] 
Sunday 17th June 2012 quote quote all
Once called from the car when somebody was tring to change a tyre in the outside lane of the M11. yikes

That was one of the stupidest things I have ever seen.

Life Saab Itch

34,072 posts

57 months

[news] 
Sunday 17th June 2012 quote quote all
Shaw Tarse said:
Swimming pool or outdoors?
Both. smile

Center Parcs at Longleat.


It was usually something routine like a dislocated knee or shoulder in the rapids, occasionally a request from paranoid parents (sometimes well and truely justified, sometimes not) and other times properly serious stuff like heart attacks, head injuries or the very occasional suspected spinal.

A disproportionate amount of injuries were received by squaddies on holiday.


We got it down to a fine art of being strict as possible on "monkey training days" (changeover days when the new guests turned up) so that the other days we could relax a bit more and know that everyone knew the score.



The local ambulance crews used to come out so often to CP that they used to be given staff day passes to the site and they were given a xmas hamper. hehe

philthy

4,526 posts

109 months

[news] 
Sunday 17th June 2012 quote quote all
My sister in law fell off the sea wall nearby.
A passer by, along with others rushed to her help, and he dialled 999.
One of the first questions "what's the postcode?" rolleyes He had to explain that not being local he wouldn't know what it was, and doubted that there actually was one for their location. The operator responded "I do need one, so I know which units to send". One of the locals present had to give theirs, so they knew how to find the sea wall at Dawlish rolleyes
I'd like to think that lessons were learned from this incident?

Wacky Racer

20,283 posts

116 months

[news] 
Sunday 17th June 2012 quote quote all
When I was a teenager I called 999 once for the fire brigade, when I tried to clean my motorbike carburetor out with a blowlamp....hehe

Jimmy No Hands

1,802 posts

25 months

[news] 
Sunday 17th June 2012 quote quote all
Done it once. Then had to administer CPR while on the phone to the operator. Terrifying experience.

wildcat45

2,541 posts

58 months

[news] 
Sunday 17th June 2012 quote quote all
I think there is a probelm with training - either lack of it, or over training and reliance on GPS, post codes etc.

As part of my job - not so much these days - I had to speak on a regular basis to police control room staff. They used to be far more helpful and happy to got that extra mile. (One of them now retired is acutall a good mate of mine now.) these days and I am only talking in the last feew years, the response has been far more computer focussed. Responses like this call is out of hours, you need to ring so and so, when they could actualy answer something.

I think it is the way a lot of things going. I had a junior staff member who I had to send to a park as part of her job. She called me to tell me she could not find the park because it didn't have a post code. Otherwise a normal intelligent person with a degree and a post grad qualification.

Not enough reliance on common sense these days.


Megaflow

3,343 posts

94 months

[news] 
Sunday 17th June 2012 quote quote all
I had to do it a couple of months ago, we came home from a night out to find next doors smoke alarm going off and they were out, being semi detached this was something of a concern. I tried all sorts of things, local police station, 101, local fire station, all came back with no answer or not ineterested and suggested 999 fire brigade, which is what I did.

So, there we were, 11.30pm, with a fire appliance flashing like a rave joint parked in the middle of the street for a smoke detector.

The crew were great though, got ladders out and checked all of the windows before declaring what we all knew, it was a false alarm, and said they get it all the time, but they would rather have that, than people ignoring them.

drivin_me_nuts

13,767 posts

80 months

[news] 
Sunday 17th June 2012 quote quote all
I have called a few times over the years, the last time road wise was when some idiot decided to take a nap along the A270 dual carriageway at 3 am and refused to move when u suggested it not be the best place to work off a hangover.
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