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fridaypassion
2,309 posts
97 months
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In defense of some of the comments about the 999 operators my OH is one for the feds. Very very difficult job with long hours and massive responsibility. For crap money too. Also in our area the Unions seem to be in bed with the police top brass so the conditions they work in beggar belief. Massive staff turnover, inadequate training etc etc. I dont honestly know how people sit there for 12 hour shifts doing it.
A lass that was on the same training course as my Mrs graded a call wrong which resulted in a delayed response and a dead body. She's had a breakdown and looks to be out of a job now. She was only there due to cuts in other departments.
As for 999 calls made I have done a few over the years most have been reporting road rage incidents I have witnessed. A couple of assaults, dangerous motorway stuff etc.
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mph1977
4,742 posts
37 months
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Shaw Tarse said: Life Saab Itch said: Never nice, but I used to be a lifeguard where we called out the ambulance service about once a week on average. Swimming pool or outdoors? OP, I'm guessing the reason why the pub (s) didn't ring 999 themselves is because it counts as a black mark against them? <snip>) hence the reasons some licenced premises take it to extremes and seriously ill or injured punters are harmed further by being 'assisted to leave the premises' ... this is where the likes of the various night time economy projects can come in useful as the person can be checked out by the volunteers / 'first aiders' (although most schemes use advanced first aiders / ambulance crew/ health professionals) and attribution of the calls comes down to that project not the licenced premises ( or it's a running call if the scheme if properly integrated with ambulance service dispatch systems)...
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mph1977
4,742 posts
37 months
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wildcat45 said: Crossflow Kid said: I can appreciate your frustration, disappointment and overall anger with the AS, but at the same time, deliberately presenting them with false information to speed up your own response time is plain wrong. Yes I know you are right. Looking back it just seems to me that I was perhaps a bit to helpful. "I have just found my elderly mother on the floor, she may have been there for days, she looks really sick, I need an ambulance." And nothing more than that may have got a swifter response than this ham-fisted w  ker call teker who ticked the No box instead of the Yes and then didn't have the brains or training to back track when they were being told forcefully but politely they were wrong. when dealing with ambulance call takers - just answer the questions and if you are unsure opt for worse rather than better, however that said , someone with a cold is breathing normally unless they are so breathless they cannot talk to you and uncontrolled bleeding is a wound that is still bleeding despite judicious application of pressure and a dressing / clean tea towel .
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mph1977
4,742 posts
37 months
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wildcat45 said: I think there is a probelm with training - either lack of it, or over training and reliance on GPS, post codes etc.
As part of my job - not so much these days - I had to speak on a regular basis to police control room staff. They used to be far more helpful and happy to got that extra mile. (One of them now retired is acutall a good mate of mine now.) these days and I am only talking in the last feew years, the response has been far more computer focussed. Responses like this call is out of hours, you need to ring so and so, when they could actualy answer something.
I think it is the way a lot of things going. I had a junior staff member who I had to send to a park as part of her job. She called me to tell me she could not find the park because it didn't have a post code. Otherwise a normal intelligent person with a degree and a post grad qualification.
Not enough reliance on common sense these days. the AA /RAC have one of the best ways of dealing with the 'what is the postcode' question to the answer don't know their next question is ' what is the name of the road you are on ? what is the name of the road that joins at the the last / next junction ? ' if you don't know an area how the f**k are you meant to know where 'Smith's park' is ? where two street names for the entrance to the park allow you to find it on sat nav or an AtoZ far easier
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mph1977
4,742 posts
37 months
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Kudos said: TwigtheWonderkid said: If you working on the 999 switchboard, and the operator next to you has a heart attack, what do you do? Believe it or not, this happened and was shown in "helicopter heroes". The dispatcher wasn't feeling too well, still being filmed, just as the medics were coming on shift. He keeled over with a proper heart attack and they were on hand to sort with CPR and electric shocks. Had to get a normal ambulance to take him to hospital, but saved his life. it was fortunate that he was at the Air Ops base and not a BT operator in some exchange xomewhere, or even a comms op at one of the main ambulance control rooms ... ( as sometimes there are no clinically qualified staff at comms )
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soda
1,080 posts
30 months
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I've had to use 999 quite a few times through work.
Most recently was driving home from work at 3am, had to report a guy attempting to make a snow angel. Only it wasn't snowing and he was lying in the middle of a dual carriageway.
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The Nur
5,412 posts
54 months
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Chrisgr31
7,408 posts
124 months
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I have called 999 a few times, most recent time was when nieghbours garden was on fire. Fire brigade arrived within 8 minutes and I was very grateful to see them. In those 8 mins the fire had gone from what appeared to be a bonfire to a conflagration which had set fire to the fence, by hsead and his numerous bushes etc, and the flames were 4oo0 ft high.
As regards post codes a friend passed out on the station platform the other morning as the train oulled in. Guard calls 999 as they do, but decided as he was in the hands off the station staff and had come to we could carry on. The story was updated the next day, when he revealed that it had taken over an hour for the paramedic to arrive, and she had had to stop on route to ask for directions as she didnt know the way, Imagine the surprise to find a vehicle with lights and sirens going stopping asking you the way! Then the guard told us that she had had a call from the ambulance service 45 minutes after she called them asking where Crowborough station was she replied "I dont know,, my train is now at East Criydon, and I go where the train takes me, it coukd be anywhere in the south!"
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Dixie68
3,051 posts
56 months
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I've done it indirectly. I was in the Army on guard in the 80s in the early hours of the morning on a gate far away from the guardroom. I was chatting to the unarmed guard when we both heard a long skidding noise followed by a crash coming from the direction of a country lane bordering the camp. As there was no guard hut there was no phone and our Storno radios were useless, the other lad had to run back to the guardroom and get them to call 999. The on-call RAMC team then came screaming through the gate in their field ambulance and found what was left of a car wrapped around a tree, driver and passenger both dead, both officers from my regiment, both drunk. The civvy ambulance turned up a few minutes later.
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Gareth79
2,620 posts
115 months
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Kudos said: Believe it or not, this happened and was shown in "helicopter heroes". The dispatcher wasn't feeling too well, still being filmed, just as the medics were coming on shift. He keeled over with a proper heart attack and they were on hand to sort with CPR and electric shocks.
Had to get a normal ambulance to take him to hospital, but saved his life. Can't find that on YouTube, but I recall it was a very interesting bit of film indeed. This is a similar sort of clip from Bondi Rescue that shows a drowned person basically brought back to life from start to finish, shows just how dramatic the results from an AED can be: http://www.youtube.com/watch?v=ICODRFoWZkw
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mybrainhurts
71,597 posts
124 months
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theironduke said: Anyway last night was a first, having to call an ambulance for a mate after they just collapsed and hit the deck. Turned out it was nothing sinsister and they didn't stop breathing or anything but still really shook me up! Blimey, all your mates collapsed and hit the deck..?
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Pet Troll
504 posts
47 months
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I had to call 999 a few weeks back. I was experiencing excrutiating chest pain, was very scary indeed especially as i was home alone.
Turns out I was having a heart attack.
I'm 23.
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Pet Troll
504 posts
47 months
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I had to call 999 a few weeks back. I was experiencing excrutiating chest pain, was very scary indeed especially as i was home alone.
Turns out I was having a heart attack.
I'm 23.
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Superficial
743 posts
43 months
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Had to call 999 four times although admittedly the first one was made on my behalf... 1) I had an anaphylactic shock while camping when I was 15, it was an extreme hayfever allergic reaction. Was laying in bed and started to feel as though someone was pressing on my throat - hard. My Dad told me to stop being silly and go to sleep, my Mum remembered her first aid training  2) Ironically, while camping again we thought my cousin was having a heart attack. Horrible, horrible experience. 3) Had to call an ambulance for my sister, won't go into the details why. 4) Last summer we had a 'diary call' from a police officer regarding anti-social neighbour issues that had been ongoing for years. It's a long story but basically the neighbours came back from the pub and preceded to attack the police officer, then break into our home and attack us. Seeing my Dad being strangled by two men is an image that still haunts me, and the feeling of being utterly powerless to help him affected me badly. At this point, we had already called 999 because the police officer was being attacked and the officer in question had also pressed his own 'panic button' so the full blues and twos along with the police helicopter were deployed. This wasn't some sink estate either, it was a very respectable area that had been taken over by 4 alcoholic families and our crime was to not participate and want to be left alone in peace. We were told by one of the families who later went on to follow the crowd that there was a lot of jealousy too. Not feeling safe in your own home is something I wouldn't wish on anyone. The night of the attack I said goodbye to all my family members and pets believing full well that we would be killed in some sort of retribution attack during the night. It was actually surreal to wake up alive and well. Suffice to say the house was sold and we're now moving to another part of the country for a fresh start.
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Silver Smudger
1,324 posts
36 months
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mph1977 said: the AA /RAC have one of the best ways of dealing with the 'what is the postcode' question
to the answer don't know their next question is ' what is the name of the road you are on ? what is the name of the road that joins at the the last / next junction ? ' Doesn't always work with them either - My father was on the M6 when his turbo blew up. Limped / coasted off the road into a nearby service area and rang the AA. AA - "Do you know the postcode where you are?" Dad - "No, but I am in the services on the M6, Northbound between Junc X and Junc Y" AA - "There are no services there - Are you certain of your location?" Dad - "Very sure - The next junction is the one for the town where I have lived for 15 years" AA - "I'm sorry, there are no services there so I cannot dispatch a van" Dad - "I can see one of your vans from here - He's parked up on a break drinking coffee, so hopefully we have not both hallucinated the service area. If I give you his reg no can you get his location? Perhaps I could pass him the phone and you could speak to him?" AA - "We cannot do that - Please try and get a postcode or similar to get your location for us" Dad gave up on the call centre, showed his membership card to the AA van driver and got a tow home.
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Pet Troll
504 posts
47 months
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Edit: not quite sure how my phone managed to double post 4 hours apart?!?!
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mattyn1
1,288 posts
24 months
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The number is almost in my Friends and Family.
In the last 12 months me or Mrs have phoned ambulance for...
Daughter shattered her elbow while playing in the park. FIL build up to a Heart Attack - twice. FIL Heart Attack. FIL Heart Attack suspect reoccurrence. MrsM serious low Hypos three times. Daughter with chest pains (she is 5yo and had holes in heart when she was born). We were concerned about the repair failure. and yesterday when my son ran indoors and said the FIL has fallen off the monkey bars and is bleeding all over the park. Quite a surreal comment when you are not suspecting it!
Every time they have been brilliant.
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carlove
3,681 posts
36 months
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One I can remember was when I was driving down a single track lane at about midnight and came across a young girl who'd crashed her Ka into a ditch and hit a tree on her way down and was unconscious, I called 999, the fire brigade had to cut her roof of to get her out then she went straight to hospital with the blues on. Being midnight in mid winter it was a good job I was driving down the deserted road or it could have been a lot worse!
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croyde
8,734 posts
99 months
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FIL has fallen off the monkey bars after a number of heart attacks  When I had a heart attack I was told to try some light gardening.
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Famous Graham
26,537 posts
94 months
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More times than I realised, thinking back 1) Aged 14, chimney fire in our house. Divvies put the hose down the wrong chimney the first time  Quite a rural area and half the blokes were on the rugby team my dad coached, so it all got sorted out. 2) 17, on holiday in San Francisco, called 911 after seeing an intersection collision from my hotel window. 3) Aged 18, drunk bloke staggering along the dual carriageway from the A34 south Oxford roundabout toward town (past Raleigh). All over the shop. 4) Also aged 18, Mum passed out and collapsed. Turned out it was the stress of something I didn't know about until ... 5) Aged 19, phoned to dob my dad in for drink driving after he stormed off after a pissed argument. Mum interrupted me mid call to correct his probable destination from the hotel in the nearest village to a woman's house in the opposite direction - he had been having an affair. Separation happened swiftly thereafter (and ultimately divorce after all the legal shenanigans) 6) Couple of fights in Reading during my 20s. Witness of, not participant in  7) Returning from the pub in my early 20s, came around the corner of our country road to find an Escort on its roof. Turned out to be an ex school friend. No one seriously hurt, just very shaken up, but the car was between two blind corners so really needed to be shifted sharpish. It was about 200 yards to my house and I stupidly started running there instead of the nearest house - realised soon enough and made for the farm next door instead. 8) Got mugged in Reading in my late 20s. Knife brandished but not actually harmed. Gave him my wallet and phone and legged it. Then found a payphone. Never did hear anything about any resolution though. 9) Similar to one above, I saw a bloke kneeling at a shop door with bolt cutters, with another guy standing behind him, apparently shielding him from view. Early summer evening, so still light, plenty of folk about (one of the shops on the Broad St Mall for those who know Reading - between Argos and what was Virgin/Zavvi). I carried on around the corner, made the call, and loitered. 2 cars and a wagon turned up within 5 minutes and nicked them. 10) Couple of fights in Edinburgh in my 30s. Again, witness of. 11) Skip fire in Edinburgh I can't remember all the conversations, obviously, but I certainly don't recall ever considering any of them anything other than what I expected, ie quick, concise calls and decent responses. The weirdest Emergency Services call I had was actually the other way around. I got a call at work about 7 years ago that started "Hello Mr Butler, this is DC X from the Murder Squad"  Turned out someone had cloned the plate of my S2000 and used a stolen one to case a joint before doing someone over.
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