BT - Anybody got any senior customer services contacts?

[RegMolehusband]

I've emailed Mr. Patterson's office. I'll let you know how it goes.

[Rude-boy]

NarrinRad said:

I wouldnt say BT's Customer Service is shocking, but your experiance sounds like it could have been improved.

You can try Twitter, they also have a Facebook Page where you will also get a response, there is a team who can help you.

Demand and the weather is having a major impact on OpenReach hence contract workers are being employed to help.

Funny but I would have said that it was utterly shocking until I had a contract with TwerpTwerp. Now I just find it utterly unfit for purpose.

[Alpacaman]

NarrinRad I could name at least a dozen people living close to me who would confirm that BT's customer service is shocking but perhaps wouldn't be so polite. My problem didn't even need an engineer just someone who could update your address database to show my address correctly. Yet after numerous calls they were still trying to post my router to 3 Isle of Skye, and couldn't understand why that was annoying me. Then as compensation they sent me vouchers to use at a shop which is a six hour drive away and which couldn't be used online.

[Rude-boy]

^^^



Not sure who they bought their address database off but let us say that my address is:-

1 Jones Square
Derick Road
Allshire
England
AL3 9HG

Their system always defaults to:-

1
Derick Road
Allshire
England
AL3 9HG

regadless of the fact that a) my house has been there for 15 years now. and b) the postcode for 1 Derick Road (which does exist) would actually be AL3 9AA.

frippin muppets.

[RegMolehusband]

Two very helpful emailed replies received within the hour.

[eybic]

RegMolehusband said:

Two very helpful emailed replies received within the hour.

In best Punch & Judy voice, that's the way to do it

[NarrinRad]

Fibre Connections up 70%, BT fibre in over 17 Million premisis, BT Sport sign ups beating forecasts,and the share price on the up, sounds like you may have result as well

[RegMolehusband]

Yet I still have to wait four weeks or more for a basic copper connection and my 7Mb/s internet.

[anonymous-user]

RegMolehusband said:

Yet I still have to wait four weeks or more for a basic copper connection and my 7Mb/s internet.

well that's 10x faster than my current speed in the depths of surrey

[RegMolehusband]

Well, a BT Openreach van just turned up unannounced which is a bit of a result so far. At least I haven't had to wait a further two weeks for the next appointment!

However I did have to explain the saga to the driver all over again. Hopefully I've got him here until it's sorted. I'd hide his van keys if he wasn't going backward and forward to the cabin on the main road.