ebay situation - maybe slight paranoia
Discussion
I've got something for sale on ebay with a buy it now. It is very large and bulky, and beyond the max. dimensions for most couriers. I did find a ParcelForce service that would deliver it at a sensible price. So I advertised it as preferable that buyer collects but could be couriered, within UK mainland only.
This morning I get a message asking how much to ship to Malta. I replied saying not possible, as it'd probably cost more than the thing is worth (advertised for £200). Just now however, someone has purchased it, and made payment with Paypal. However, the buyer is the same person (ebay user registered in Malta), that I told I couldn't ship to.
Normally, that would be obviously a cancel and refund situation, but they have given a UK shipping address, albeit with what appears to be some kind of reference number for a recipient name. Two minutes on google reveals that this address is for Asendia UK, which seems to be some kind of international postage/shipping company. Presumably the buyer has contracted them to receive it and forward on to him in Malta.
This is setting off alarm bells for me, with all kinds of thoughts of how it could go pear shaped and I end up screwed over somehow. What if it gets damaged somewhere in transit - how can I prove that it was after his shipping company got their hands on it? Do I have any get out within ebay's terms to cancel the transaction, after all he's provided a UK shipping address. Or am I worrying too much about about it, and I should just send it off to this UK address in confidence?
This morning I get a message asking how much to ship to Malta. I replied saying not possible, as it'd probably cost more than the thing is worth (advertised for £200). Just now however, someone has purchased it, and made payment with Paypal. However, the buyer is the same person (ebay user registered in Malta), that I told I couldn't ship to.
Normally, that would be obviously a cancel and refund situation, but they have given a UK shipping address, albeit with what appears to be some kind of reference number for a recipient name. Two minutes on google reveals that this address is for Asendia UK, which seems to be some kind of international postage/shipping company. Presumably the buyer has contracted them to receive it and forward on to him in Malta.
This is setting off alarm bells for me, with all kinds of thoughts of how it could go pear shaped and I end up screwed over somehow. What if it gets damaged somewhere in transit - how can I prove that it was after his shipping company got their hands on it? Do I have any get out within ebay's terms to cancel the transaction, after all he's provided a UK shipping address. Or am I worrying too much about about it, and I should just send it off to this UK address in confidence?
And when the item is delivered the other end you get a Paypal dispute opened by the buyer!
They will say it is damaged/not working etc and Paypal side with the buyer as you have no proof it wasn't damaged/working before you shipped it, you are now £200 down and no item!
Reverse the paypal payment tell the buyer why.
They will say it is damaged/not working etc and Paypal side with the buyer as you have no proof it wasn't damaged/working before you shipped it, you are now £200 down and no item!
Reverse the paypal payment tell the buyer why.
mjb1 said:
I've got something for sale on ebay with a buy it now. It is very large and bulky, and beyond the max. dimensions for most couriers. I did find a ParcelForce service that would deliver it at a sensible price. So I advertised it as preferable that buyer collects but could be couriered, within UK mainland only.
This morning I get a message asking how much to ship to Malta. I replied saying not possible, as it'd probably cost more than the thing is worth (advertised for £200). Just now however, someone has purchased it, and made payment with Paypal. However, the buyer is the same person (ebay user registered in Malta), that I told I couldn't ship to.
Normally, that would be obviously a cancel and refund situation, but they have given a UK shipping address, albeit with what appears to be some kind of reference number for a recipient name. Two minutes on google reveals that this address is for Asendia UK, which seems to be some kind of international postage/shipping company. Presumably the buyer has contracted them to receive it and forward on to him in Malta.
This is setting off alarm bells for me, with all kinds of thoughts of how it could go pear shaped and I end up screwed over somehow. What if it gets damaged somewhere in transit - how can I prove that it was after his shipping company got their hands on it? Do I have any get out within ebay's terms to cancel the transaction, after all he's provided a UK shipping address. Or am I worrying too much about about it, and I should just send it off to this UK address in confidence?
You are worrying too much...This morning I get a message asking how much to ship to Malta. I replied saying not possible, as it'd probably cost more than the thing is worth (advertised for £200). Just now however, someone has purchased it, and made payment with Paypal. However, the buyer is the same person (ebay user registered in Malta), that I told I couldn't ship to.
Normally, that would be obviously a cancel and refund situation, but they have given a UK shipping address, albeit with what appears to be some kind of reference number for a recipient name. Two minutes on google reveals that this address is for Asendia UK, which seems to be some kind of international postage/shipping company. Presumably the buyer has contracted them to receive it and forward on to him in Malta.
This is setting off alarm bells for me, with all kinds of thoughts of how it could go pear shaped and I end up screwed over somehow. What if it gets damaged somewhere in transit - how can I prove that it was after his shipping company got their hands on it? Do I have any get out within ebay's terms to cancel the transaction, after all he's provided a UK shipping address. Or am I worrying too much about about it, and I should just send it off to this UK address in confidence?
You told him you can't Ship to Malta...
Take the money...
Post to the Paypal verified Address...
You job is complete...
Refund and give him the following options:
1. Add a UK address to Paypal and get it verified and repay.
2. Agree to a cancellation request
3. Pay via bank transfer.
Meanwhile, go into your seller settings and choose 'block buyers from countries to which I don't ship'. This should stop it happening again.
1. Add a UK address to Paypal and get it verified and repay.
2. Agree to a cancellation request
3. Pay via bank transfer.
Meanwhile, go into your seller settings and choose 'block buyers from countries to which I don't ship'. This should stop it happening again.
Muffsy said:
randlemarcus said:
You are reading too little.
Stop giving bad advice based on what your mate in the pub said.
How is that bad advice Marcus...Stop giving bad advice based on what your mate in the pub said.
OP said:
Curiously, the paypal email says the address is confirmed, but when I login to my paypal account and look at the transaction details, the same address is noted as unconfirmed. Think I'll be cancelling this one...
Just to wrap this one up, I refunded his paypal payment and went through the ebay resolution process to undo the sale on the basis that his UK address wasn't verified. All sorted, although I haven't checked what fees got refunded, I think I got back the final value fee but not the listing fee.
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