eBay. I was the buyer.
Discussion
Paid for brake calipers.
Received them. Realised I need carriers with them for the actual brake calipers to function.
Looked at the sellers terms and condition ans they accept returns within 14 days. I've asked them for a refund minus obviously their p+p costs.
How do I approach the situation now? Do I get in touch with eBay?
Received them. Realised I need carriers with them for the actual brake calipers to function.
Looked at the sellers terms and condition ans they accept returns within 14 days. I've asked them for a refund minus obviously their p+p costs.
How do I approach the situation now? Do I get in touch with eBay?
BlackST said:
Paid for brake calipers.
Received them. Realised I need carriers with them for the actual brake calipers to function.
Looked at the sellers terms and condition ans they accept returns within 14 days. I've asked them for a refund minus obviously their p+p costs.
How do I approach the situation now? Do I get in touch with eBay?
You've missed a bit out. You said you've asked them for a refund, but haven't said what their reply was. But if we are to assume that it was in the negative, then their own terms, and eBay's, and the distance selling regulations are all in your favour.Received them. Realised I need carriers with them for the actual brake calipers to function.
Looked at the sellers terms and condition ans they accept returns within 14 days. I've asked them for a refund minus obviously their p+p costs.
How do I approach the situation now? Do I get in touch with eBay?
singlecoil said:
BlackST said:
Paid for brake calipers.
Received them. Realised I need carriers with them for the actual brake calipers to function.
Looked at the sellers terms and condition ans they accept returns within 14 days. I've asked them for a refund minus obviously their p+p costs.
How do I approach the situation now? Do I get in touch with eBay?
You've missed a bit out. You said you've asked them for a refund, but haven't said what their reply was. But if we are to assume that it was in the negative, then their own terms, and eBay's, and the distance selling regulations are all in your favour.Received them. Realised I need carriers with them for the actual brake calipers to function.
Looked at the sellers terms and condition ans they accept returns within 14 days. I've asked them for a refund minus obviously their p+p costs.
How do I approach the situation now? Do I get in touch with eBay?
They say they have been in contact with eBay also who have said they are in favour of the seller that I should have read the description. They don't state that there are no carriers.
If they have a returns policy and DSR say that I can send them back within 7 days then I don't see why they won't accept them back. They would not be losing out.
[quote=BlackST]It isn't their fault but surely it can be returned at no loss to the seller?
So I bought the items for £94. £14 being p+p. They refund me back £80 and I send them back.[/quote
What about their listing fee?
Also, frankly if that was a good price for them to sell at, why would they want them back?
Is it possible to buy the other item Seperately ?
So I bought the items for £94. £14 being p+p. They refund me back £80 and I send them back.[/quote
What about their listing fee?
Also, frankly if that was a good price for them to sell at, why would they want them back?
Is it possible to buy the other item Seperately ?
First thing is, is the seller a business or individual?
If an individual you have no comeback unless the item is not as described.
If a business you have protection under the DSR and you can reject for any reason within 7 days, although I think that may now have been increased to 14 days. Of course, like many things in life enforcing that right can be a different matter.
In the long run it may be easier to simply purchase the additional part you need.
If an individual you have no comeback unless the item is not as described.
If a business you have protection under the DSR and you can reject for any reason within 7 days, although I think that may now have been increased to 14 days. Of course, like many things in life enforcing that right can be a different matter.
In the long run it may be easier to simply purchase the additional part you need.
markiii said:
you bought the wrong thing, why is that their fault?
It's not but that's not relevant.markiii said:
Why would you expect to?
Why should he waste his time and expense, when he lived up to his end of the deal?
Because he said he would accept returns within 14 days, that was part of the deal.Why should he waste his time and expense, when he lived up to his end of the deal?
So long as the item was correctly described then a private or trade seller in a face-to-face sale would normally have no obligation to accept any returns but when they have offered a 14 day rerun policy then they have to live up to it even if they are a private seller..
Additionally it's worth noting that there is some protection available for distance selling/internet stuff that allows cancelation for some types of purchase within seven days of receiving the item, presumably this would apply to ebay sales unless the "auction" aspect makes a difference?
DISTANCE SELLING INFO
ETA, just noticed mention of DSR on the previous post
Edited by Steve H on Friday 29th August 07:02
ks to me, raise a dispute.NNK said:
I am speechless, vegetables are allowed to use the internet and then want refunds because they cannot read.
Thank f**k I don't have to use Ebay, the tales I read on here astound me.
I really hope that Ebay don't get involved and force a refund.
You obviously cannot read either as the OP says that the listing said they would accept returns within 14 days and then refund. Thank f**k I don't have to use Ebay, the tales I read on here astound me.
I really hope that Ebay don't get involved and force a refund.
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