I want a little rant. Home delivery from supermarkets

[Dr Murdoch]

DottyMR2 said:

I've never understood why people use the home delivery so much.

Can't figure out if she's thick, or just lazy...

Personally I've got better things to do with my time/life than waste it traipsing round a supermarket.

Time is precious, if I can avoid wasting it then why not?

[alock]

John D. said:

slipstream 1985 said:

alock said:

To balance the rant and give an upside.....

We've just had a delivery. The driver apologised and said there was a mistake and two of the trays were picked twice. Would we like the extra two trays for no extra cost or does he have to return them?

The trays were from the alcohol and toiletries aisles and worth about £50. It would be rude not to enjoy a couple of free gin and tonics tonight!

Im not convinced that is right! Unless the dotcom manager has authorised it.

Sounds odd to me too.

Unless bringing that tray back and re-stocking it is massively inefficient somehow?

He arrived at the door and said his manager told him to offer the extra trays to each customer. If they weren't taken, any remaining products would have to be returned to the shelves.

We just assumed it was a departmental thing. One department made a mistake and another department had to deal with it. The second department either do extra work or just pass the loss on as a cost to the first department. Maybe with it being a 9pm delivery they just wanted to get home.

[Hackney]

DottyMR2 said:

I've never understood why people use the home delivery so much. I don't mean for disabled/ill etc. as it's pretty good, but normal people.

Woman across the road from me is in all day, she doesn't work as she is "writing a novel"... gets her shopping delivered to her a couple times a week, then hops in the car that sits outside all day to drive down and pick the kids up from school. A school which is over the road from Tesco, which just delivered shopping 2 hours ago.

Can't figure out if she's thick, or just lazy...

Because Tesco can't deliver the kids?

Online shopping saves so much time compared to actual shopping. You can do it when ever you like, when you're doing something else (commuting, watching TV etc) and have it delivered at a time to suit you.

Yes there are things they need to work out - a very high proportion of people think they'll be fobbed off with the poor quality stuff, the dented tins, bruised apples etc.
The bag thing seems like a waste but you can return the straight away / next delivery or use them yourself.

[petrolsniffer]

Hackney said:

Yes there are things they need to work out - a very high proportion of people think they'll be fobbed off with the poor quality stuff, the dented tins, bruised apples etc.
The bag thing seems like a waste but you can return the straight away / next delivery or use them yourself.

Simply not true anymore maybe in the very early days but you'll prob get the best qual stuff than doing your own shop.It's all tracked and they're hot on people not doing their job properly as its one of the most profitable parts of the business.

Only reason you might get a dented can or something with a short date is that they were the only ones left or the picker is actually lazy/incompetent which would soon catch upto them.

[PaulD86]

petrolsniffer said:

one of the most profitable parts of the business.

What is one of the most profitable parts of the business? If you mean online grocery delivery I can tell you for sure that online grocery delivery certainly wasn't very profitable for the supermarket chain I worked for. I couldn't believe how little it made when I saw the numbers. It made a little money but the main reason that it was offered was that it was better to make some money from a customer than none by having them switch to another chain.

[HTP99]

PaulD86 said:

petrolsniffer said:

one of the most profitable parts of the business.

What is one of the most profitable parts of the business? If you mean online grocery delivery I can tell you for sure that online grocery delivery certainly wasn't very profitable for the supermarket chain I worked for. I couldn't believe how little it made when I saw the numbers. It made a little money but the main reason that it was offered was that it was better to make some money from a customer than none by having them switch to another chain.

I heard a report last year saying home delivery wasn't profitable at all but was offered for the reasons as stated above and many of the supermarkets were toying with upping the delivery costs.

[PaulD86]

HTP99 said:

I heard a report last year saying home delivery wasn't profitable at all but was offered for the reasons as stated above and many of the supermarkets were toying with upping the delivery costs.

It was sub 5% profit on the operation when I was there. And closer to 2-3%. Van damage made a big difference. A wing mirror for a Merc sprinter was £350 - and not that unusual for the drivers to break them.

[DottyMR2]

N8CYL said:

DottyMR2 said:

I don't mean for disabled/ill etc. as it's pretty good, but normal people.

Don't know what's so shocking about that, maybe the use of the word normal. Probably not a good way to put it, let's say, people who aren't ill or disabled? Or even anyone without a car in fact. Can't imagine it's easy doing a weekly shop for even 2 with no car.

I can actually see people's point, I hadn't ever realised it was so cheap! All I thought would be it was another way to wring a profit out of people in another way, but surely they must make a loss charging £3 for delivery when they have to pay a driver and fuel alone.

Perhaps a blinkered view from my part, statement retracted

[HTP99]

DottyMR2 said:

I can actually see people's point, I hadn't ever realised it was so cheap! All I thought would be it was another way to wring a profit out of people in another way, but surely they must make a loss charging £3 for delivery when they have to pay a driver and fuel alone.

And pickers and the lease of the van.

Asda sometime charge as little as £1; it is dependent on slot and if the van is in your area at the time.

[P-Jay]

If anyone would like £15 of petrol / beer tokens and save themselves half an hour - use this code with Tesco online XXC64P, technically it expired last week, but it still works.

It's a bit of a faf trying to remember everything you buy in the supermarket, but if you're a regular Tesco shopper with a Clubcard it'll tell you what you usually buy - then chose "click and collect" - someone else will do the leg work, you just turn up at a time of your choosing and load up, or you can have them drop it around for a few quid.

If you don't have a Tesco near you, or have some moral issue with them (and the mistaken belief any of the other major supermarkets are somehow different) a quick google will avail you of discount codes for all the others - as above, I've been using and reusing the codes for nearly two months now.

[slipstream 1985]

alock said:

John D. said:

slipstream 1985 said:

alock said:

To balance the rant and give an upside.....

We've just had a delivery. The driver apologised and said there was a mistake and two of the trays were picked twice. Would we like the extra two trays for no extra cost or does he have to return them?

The trays were from the alcohol and toiletries aisles and worth about £50. It would be rude not to enjoy a couple of free gin and tonics tonight!

Im not convinced that is right! Unless the dotcom manager has authorised it.

Sounds odd to me too.

Unless bringing that tray back and re-stocking it is massively inefficient somehow?

He arrived at the door and said his manager told him to offer the extra trays to each customer. If they weren't taken, any remaining products would have to be returned to the shelves.

We just assumed it was a departmental thing. One department made a mistake and another department had to deal with it. The second department either do extra work or just pass the loss on as a cost to the first department. Maybe with it being a 9pm delivery they just wanted to get home.

Still not right as thats £50 stock loss to the store unless the dotcom department have taken it under their own expenses which i seriously doubt

[HTP99]

slipstream 1985 said:

alock said:

John D. said:

slipstream 1985 said:

alock said:

To balance the rant and give an upside.....

We've just had a delivery. The driver apologised and said there was a mistake and two of the trays were picked twice. Would we like the extra two trays for no extra cost or does he have to return them?

The trays were from the alcohol and toiletries aisles and worth about £50. It would be rude not to enjoy a couple of free gin and tonics tonight!

Im not convinced that is right! Unless the dotcom manager has authorised it.

Sounds odd to me too.

Unless bringing that tray back and re-stocking it is massively inefficient somehow?

He arrived at the door and said his manager told him to offer the extra trays to each customer. If they weren't taken, any remaining products would have to be returned to the shelves.

We just assumed it was a departmental thing. One department made a mistake and another department had to deal with it. The second department either do extra work or just pass the loss on as a cost to the first department. Maybe with it being a 9pm delivery they just wanted to get home.

Still not right as thats £50 stock loss to the store unless the dotcom department have taken it under their own expenses which i seriously doubt

I've had it with Asda, he had a couple of leftover bags of bits and bobs and asked if we wanted them; we were his last delivery of the night.

[jagracer]

eggchaser1987 said:

rant by OP about bags

I haven't trawled through all of this but it sounds the same as we get with Tescos. We give all the bags back to the driver at the next delivery and he's happy to take them as they reuse or recycle them.