Returning a purchase, or in this case not returning it.
Discussion
So no names of the company involved,
Mrs FiF ordered something off an extremely reputable company with whom she has dealt with before, ordering by phone and in their shops. Mrs FiF doesn't do internet shopping except by proxy, which is a source of friction, but that's another story.
Said item arrives, in a timely fashion, undamaged, but it is, in fact, when you see it in real life, a bit poxy really. Not worth the £35 she paid for it, at best a tenner if you were being generous.
So she rings the company up to arrange to return it on the grounds it's basically, a bit naff and not worth the money.
No problem they say, we'll refund the money immediately, and they did indeed. It's there back in the account.
The next bit of the conversation then went a bit surreal. Asking about the method for getting it to them, post or drop it off in one of their shops got the reply. "No thanks, just drop it in a charity shop of your choice."
Eh?
Never encountered this before, but anyway.
So what would your next move be?
Mrs FiF ordered something off an extremely reputable company with whom she has dealt with before, ordering by phone and in their shops. Mrs FiF doesn't do internet shopping except by proxy, which is a source of friction, but that's another story.
Said item arrives, in a timely fashion, undamaged, but it is, in fact, when you see it in real life, a bit poxy really. Not worth the £35 she paid for it, at best a tenner if you were being generous.
So she rings the company up to arrange to return it on the grounds it's basically, a bit naff and not worth the money.
No problem they say, we'll refund the money immediately, and they did indeed. It's there back in the account.
The next bit of the conversation then went a bit surreal. Asking about the method for getting it to them, post or drop it off in one of their shops got the reply. "No thanks, just drop it in a charity shop of your choice."
Eh?
Never encountered this before, but anyway.
So what would your next move be?
Drop it in a charity shop.
I had similar with some fitness equipment. A captive nut was malformed but rather than collect and replace or supply another frame they sent a whole new bench and left me to dispose of the faulty part. PITA as it was large and heavy so can understand why they did it.
I had similar with some fitness equipment. A captive nut was malformed but rather than collect and replace or supply another frame they sent a whole new bench and left me to dispose of the faulty part. PITA as it was large and heavy so can understand why they did it.
Breaking Bad box set purchased through an Amazon trader.
Upon receipt I was suspiscious it was a fake. Furthermore the Digital Copy had already been used.
Complained to Amazon and got a refund. But no instructions what to do with the fake copy or how to return it.
So do I watch it, albeit a pirate copy? Or should honest-John go out and spend £60 on a genuine copy?
Upon receipt I was suspiscious it was a fake. Furthermore the Digital Copy had already been used.
Complained to Amazon and got a refund. But no instructions what to do with the fake copy or how to return it.
So do I watch it, albeit a pirate copy? Or should honest-John go out and spend £60 on a genuine copy?
FiF said:
If I said what it was it would be rather obvious from where it came, and to my mind that's possibly over the mark re PH name and shame rules. So not going there.
btw charity shop sold it in minutes apparently.
But you're not shaming really though, are you? You've had your money back and the charity profits from the company's generosity. Quite the opposite of shaming, I'd have said?btw charity shop sold it in minutes apparently.
pincher said:
But you're not shaming really though, are you? You've had your money back and the charity profits from the company's generosity. Quite the opposite of shaming, I'd have said?
But the point is that it isn't shaming, but present company excepted, there will be people who would take advantage of them. This company does not deserve that imo.Hoofy said:
Had similar for a mouse I bought on Amazon that didn't work properly with my PC. Just said to keep it. Can't remember where I've put it as I was supposed to give it to a friend (it works on his PC).
I got a Microsoft one off Amazon that was DOA. Was referred to Microsoft themselves who cheerfully sent me a replacement but wanted the old one back and took my cc as security, and sent me a shipping envelope. Was all a bit surreal - it all worked OK, but the girl doing it was all over the place and it didn't feel like an organised process as all.The OP is being a bit bizarre thinking he might be naming and shaming - he'd be praising, surely?
Sheepshanks said:
I got a Microsoft one off Amazon that was DOA. Was referred to Microsoft themselves who cheerfully sent me a replacement but wanted the old one back and took my cc as security, and sent me a shipping envelope. Was all a bit surreal - it all worked OK, but the girl doing it was all over the place and it didn't feel like an organised process as all.
The OP is being a bit bizarre thinking he might be naming and shaming - he'd be praising, surely?
Talking of Microsoft, i called them up and whinged about one of the feet breaking off my keyboard and asked for a new one (foot).The OP is being a bit bizarre thinking he might be naming and shaming - he'd be praising, surely?
Instead, they send me a complete new keyboard/mouse - these were selling for £80 at the time. Shows their true value i suppose!
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