Returning a purchase, or in this case not returning it.

[bazza white]

End in ego.

The shops are quite customer focused. Quite amazing how customer service improves when margin is there to do so.


Pure are quite good. Mate sent a radio back complaining and they sent a replacement model and a gratis model from a higher range.

Edited by bazza white on Monday 22 December 20:05

[mattdaniels]

FiF said:

So what would your next move be?

Do what they suggest.

It costs them more to return and restock the item than it does for you to dispose of it, so in the interests of a good customer experience they've written it off.

[Sheepshanks]

FiF said:

CarTimeNow said:

i'm betting its a company beginning with L ?

best customer service of any i've used

This ^^^

bazza white said:

End in ego.

So I'm getting Lego, but I'm not convinced I've got the right answer?

[Rich_W]

Had an item from Amazon. Was a out £6 worth. Turns out the picture was wrong on their site and the size I ordered didn't tally with the pic.

Offered to return but they refunded and said "it's on us"

TBH Whose going to boycott Amazon anyway

[FiF]

Sheepshanks said:

FiF said:

CarTimeNow said:

i'm betting its a company beginning with L ?

best customer service of any i've used

This ^^^

bazza white said:

End in ego.

So I'm getting Lego, but I'm not convinced I've got the right answer?

Think kitchen equipment.

[4sure]

FiF said:

Sheepshanks said:

FiF said:

CarTimeNow said:

i'm betting its a company beginning with L ?

best customer service of any i've used

This ^^^

bazza white said:

End in ego.

So I'm getting Lego, but I'm not convinced I've got the right answer?

Think kitchen equipment.

Not getting this at all ?

[Shaolin]

LordGrover said:

A captive nut was malformed

Mate, you need to get that sorted before it turns nasty, phone the doctor tomorrow.

[skip_1]

4sure said:

Not getting this at all ?

Wainwright? Potter? Jennings beer?

[miniman]

Take a look at Zappos in the US (owned by Amazon). Don't like the shoes you've bought? Send them back. Any time. Genuinely, any time. 1 week, 1 month, 1 year, whatever. No quibble. I guess the margin combined with the advantage of triggering repeat business means it's worth sacrificing profit for customer experience.

Interestingly, Amazon is run on the basis of not making any money - it simply builds "value" - one day, I suppose, it has to make some money, but at the moment it doesn't need to. It just becomes more and more valuable - so who cares about refunding a DVD or two.

[Transiter]

4sure said:

Not getting this at all ?

I was thinking littlewood, but can't be that. I must be really thick.

[Kiltie]

CarTimeNow said:

i'm betting its a company beginning with L ?

best customer service of any i've used

[dontfollowme]

FiF said:

Sheepshanks said:

FiF said:

CarTimeNow said:

i'm betting its a company beginning with L ?

best customer service of any i've used

This ^^^

bazza white said:

End in ego.

So I'm getting Lego, but I'm not convinced I've got the right answer?

Think kitchen equipment.

And French cruises?

[4sure]

Nope still nothing

[4sure]

[davepoth]

Amazon's business model is built around not screwing up much. If you work on the assumption you are going to screw up a lot then you have to employ a lot of people to handle returns, set up reverse logistics, and a load of other stuff. For a company of the scale of Amazon it's a big undertaking for something you don't actually think you're going to use.

Add to that the customer service benefit of "Sorry, have it for free and we'll send another" compared to "we'll mail you a return envelope in a few days, and then, and then, and then..." and you can see why they don't bother with smaller returns.

[Otispunkmeyer]

Sheepshanks said:

I got a Microsoft one off Amazon that was DOA. Was referred to Microsoft themselves who cheerfully sent me a replacement but wanted the old one back and took my cc as security, and sent me a shipping envelope. Was all a bit surreal - it all worked OK, but the girl doing it was all over the place and it didn't feel like an organised process as all.


The OP is being a bit bizarre thinking he might be naming and shaming - he'd be praising, surely?

I had done duff Logitech speakers arrive. They asked me to cut the plugs off the wires and mail them back! The sub made a good door stop mind!

[whoami]

Kiltie said:

CarTimeNow said:

i'm betting its a company beginning with L ?

best customer service of any i've used

No, they a bit poor.

Lakeland on the other hand...

[Mr Pointy]

Maybe Lovehoney? Return any item within 365 days for a full refund. Even if it's been used...

[CarTimeNow]

Fif, they are one of the best for any problems, my remoska flaked before being used and they sent a replacement plus vouchers.


lol at love honey, who'd try and return that stuff? Surely you could sell it on eBay as "slightly used" and make a fortune from the perv's

[pincher]

FiF said:

pincher said:

But you're not shaming really though, are you? You've had your money back and the charity profits from the company's generosity. Quite the opposite of shaming, I'd have said?

But the point is that it isn't shaming, but present company excepted, there will be people who would take advantage of them. This company does not deserve that imo.

Aah ok - I take your point

It's early, I'm tired and thick - still got no idea who it is, even with all the clues!!