Returning a purchase, or in this case not returning it.
Discussion
Ordered a Kindle direct from Amazon UK. They shipped it duty-paid from China, despite Bulgaria being in Europe, so it fell into the bottomless pit that is Bulgarian Customs. *
No sign of it being delivered a month later, so Amazon refunded.
The Kindle finally appeared three months late. Amazon said "We don't want it back, have it on us."
No sign of it being delivered a month later, so Amazon refunded.
The Kindle finally appeared three months late. Amazon said "We don't want it back, have it on us."
- (The scam is: anything not claimed or paid for is divvied out among the Customs officers.)
tsI've had this a lot - Ordered a teddy through an Amazon reseller and it was wrong and smelt of smoke. They said to keep it and sent me out the right one.
Another reseller sent me the wrong kid's mattress - I complained and they just sent me another one and told me to keep the other one as a spare.
I've had this with a memory card, a free standing mirror, train tickets (amazingly) and many others - It pays to complain.
I'll state that I don't do this to profiteer but I will always complain if I feel it's warranted.
Another reseller sent me the wrong kid's mattress - I complained and they just sent me another one and told me to keep the other one as a spare.
I've had this with a memory card, a free standing mirror, train tickets (amazingly) and many others - It pays to complain.
I'll state that I don't do this to profiteer but I will always complain if I feel it's warranted.
Manager of shop is a friend of Mrs FI bought a Bluetooth wireless speaker from John Lewis mail order. It was faulty so I followed their included instructions to return it prepaid (2nd class Royal Mail untracked as it goes).
It said returns would be dealt with in 10 days so I waited a couple of weeks and noticed I hadn't been refunded. I called them and they said they had no record of receiving it back but they would refund anyway, which they did right away. On the refund e-mail they sent through was instructions that the customer could dispose of the item and return was not required. The cost of the speaker? £119.99. I was a little surprised they would write an item of that value off.
It said returns would be dealt with in 10 days so I waited a couple of weeks and noticed I hadn't been refunded. I called them and they said they had no record of receiving it back but they would refund anyway, which they did right away. On the refund e-mail they sent through was instructions that the customer could dispose of the item and return was not required. The cost of the speaker? £119.99. I was a little surprised they would write an item of that value off.
DannyScene said:
Monkeylegend said:
Give £10 to a charity of your choice and keep it.
You haven't read the first pageHe took it to a charity shop, they sold it within minutes apparently
Unless I am missing something
LordGrover said:
Drop it in a charity shop.
I had similar with some fitness equipment. A captive nut was malformed but rather than collect and replace or supply another frame they sent a whole new bench and left me to dispose of the faulty part. PITA as it was large and heavy so can understand why they did it.
sports equipment eh I had similar with some fitness equipment. A captive nut was malformed but rather than collect and replace or supply another frame they sent a whole new bench and left me to dispose of the faulty part. PITA as it was large and heavy so can understand why they did it.
I used to work in a retail distribution business selling musical instruments, we had a line of cheap guitars with a phenomenal return rate (bridges lifted, and the heads were so weak they went out of tune after playing 3 chords).
The cost of return postage to us was more than we paid for the item from the factory, but we had to take them back as otherwise customers would be tempted to always claim they were faulty, as a lot of them would buy again and again for their own stock.
If you're selling B2C it saves a lot of hassle to just write stuff off, no need to dispose of it too which saves more cash.
The cost of return postage to us was more than we paid for the item from the factory, but we had to take them back as otherwise customers would be tempted to always claim they were faulty, as a lot of them would buy again and again for their own stock.
If you're selling B2C it saves a lot of hassle to just write stuff off, no need to dispose of it too which saves more cash.
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