Bloody useless Asda home shopping
Discussion
I use Sainsburys exclusively, and apart from a bizarre penchant for using as many carrier bags as they can - sometimes only a single item in each one! - it's been excellent. Never late, never any breakages, always friendly drivers who are happy to help you. Occasional substitutions but none too silly, and often replaced by something similar but more expensive rather than a different same-price alternative, if you see what I mean.
My other half sometimes uses Asda delivery "service" at uni. It's absolutely appalling. Their best so far is being over an hour late off the end of a 9-11pm delivery slot when she had to be up in the morning. Customer service were pursued, and the very most they were prepared to do was refund the delivery charge - £1. Unreal.
My mum has used Ocado a few times. Every single time, at least one item has been damaged in transit. Burst crisp packets, bruised apples, cracked eggs, you name it. They at least have some comprehension of customer service, and give out refunds and vouchers whenever there's an issue, but they still aren't a patch on Sainsburys. I hear the Tesco one is pretty good too, but never used it myself as I don't much like their products.
My other half sometimes uses Asda delivery "service" at uni. It's absolutely appalling. Their best so far is being over an hour late off the end of a 9-11pm delivery slot when she had to be up in the morning. Customer service were pursued, and the very most they were prepared to do was refund the delivery charge - £1. Unreal.
My mum has used Ocado a few times. Every single time, at least one item has been damaged in transit. Burst crisp packets, bruised apples, cracked eggs, you name it. They at least have some comprehension of customer service, and give out refunds and vouchers whenever there's an issue, but they still aren't a patch on Sainsburys. I hear the Tesco one is pretty good too, but never used it myself as I don't much like their products.
MJ85 said:
Why do I see home delivery drivers sat in their van waiting (not even eating lunch!). Are gaps in deliveries plentiful?
They can be at our place, it depends on the volume of orders and number of drivers on each day. I've had hour+ gaps before, if the customer isn't in then you just have to sit, wait and get paid for it. Gave up with Asda, the substitutions were just stupid.
Didn't have any Avocado so we gave you this tasty Cabbage instead.
Didn't have any chicken breasts so we have given you nothing. This one caused me to call the store who said they can't remember ever running out of chicken, checked her stock system and they had run out of the 4 pack but had plenty of 2 packs. The picker monkey was too stupid to work out the solution.
Now using Sainsbury and have no problems, so much so I just signed up to their monthly delivery pass thingy.
Didn't have any Avocado so we gave you this tasty Cabbage instead.
Didn't have any chicken breasts so we have given you nothing. This one caused me to call the store who said they can't remember ever running out of chicken, checked her stock system and they had run out of the 4 pack but had plenty of 2 packs. The picker monkey was too stupid to work out the solution.
Now using Sainsbury and have no problems, so much so I just signed up to their monthly delivery pass thingy.
Had a sainsburys delivery today, had a £16 off 'first shop' voucher so would've been rude not to.
A bottle of vodka still had the security cap on. Asked the nice driver if he could remove it, he was infuriated that 'the idiots' had left it on as the drivers can't remove them, supposed to be done in store. I wasn't too worried as imagined I'd get it off by hook or by crook but he said he'd refund it, in case I broke the bottle removing it.
As it happened shortly after he left I just pulled it off no bother so a £20 free bottle of Zubruvka, £16 off and a £4.16 money off voucher as they were apparently more expensive than tesco/Asda.
Cheered a hungover me up a bit anyway!
A bottle of vodka still had the security cap on. Asked the nice driver if he could remove it, he was infuriated that 'the idiots' had left it on as the drivers can't remove them, supposed to be done in store. I wasn't too worried as imagined I'd get it off by hook or by crook but he said he'd refund it, in case I broke the bottle removing it.
As it happened shortly after he left I just pulled it off no bother so a £20 free bottle of Zubruvka, £16 off and a £4.16 money off voucher as they were apparently more expensive than tesco/Asda.
Cheered a hungover me up a bit anyway!
I ordered 24 bottles of wine from Asda on Friday, for delivery on Saturday. They were all on special offer if you bought 6, so I went for 4 x 6 bottles. The order arrived today, 2 were out of stock, and the other 2 they delivered 5 of each and charged the full price rather than the discounted price for 6 bottles. I won't bother with them again.
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