Bloody useless Asda home shopping
Discussion
I use Tesco(although the OH isnt too happy about it,apparently she doesnt want someone else choosing the tins. Veg I can understand, but TINS!)
Rarely need to substitute or not deliver.
The store is only 5 miles or so away as the crow flies,but the actual route is 50 odd miles,yet they still deliver for the same price.
Rarely need to substitute or not deliver.
The store is only 5 miles or so away as the crow flies,but the actual route is 50 odd miles,yet they still deliver for the same price.
carreauchompeur said:
Let me get that straight, your Ocado delivery driver included a bottle of piss? What did the company say about it?!
Yep, all shopping replaced, £100 cash refund (I refused the voucher offer as at the time I had no intention of using them again) and I believe the driver no longer works for them.AlexC1981 said:
In light of babelfish's post above, how do you manage for toilet breaks or do you take an empty bottle!
I tend to either pop into a express store and use theirs, or find a bush if I'm not near one, or worse case is use a public toilet (don't worry I carry ha d cleaner with me). A few customers have said if we are ever passing we can use their toilet. I've never taken anyone up on it, but know of some who have. Used Ocado for @3 years then Tesco for the last 5 years as Ocado got unreliable in my area, not had any significant problems with Tesco, subs are < 5% and only had one show stopper with no subs (potatoes before Xmas!) not having to travel around a supermarket with the rest of humanity is a godsend. It will vary by area as much as brand I would suspect, give all the supermarkets in your area a go and see which one is the best. Usually all have free offers for first shops...
I actually go shopping now as I have more time.
I found Tesco and Sainsbury to be fine. There was only once one problem.
The delivery was set for early evening - 6pm ish.
We get a call to say the man is running late and would 8 be OK.
Then another very apologetic call. We could re-schedule for tomorrow or they would get to us whenever they could in the next few hours.
Again it was fine.
At sometme after midnight the guy turns up full of apologies. He was really embarrassed and feared he was going to be in TV and in the papers for what he'd done.
He'd not s
t the van doors after his first delivery and had dumped everyone's shopping on a road somewhere causing chaos.
Poor bloke.
I found Tesco and Sainsbury to be fine. There was only once one problem.
The delivery was set for early evening - 6pm ish.
We get a call to say the man is running late and would 8 be OK.
Then another very apologetic call. We could re-schedule for tomorrow or they would get to us whenever they could in the next few hours.
Again it was fine.
At sometme after midnight the guy turns up full of apologies. He was really embarrassed and feared he was going to be in TV and in the papers for what he'd done.
He'd not s
t the van doors after his first delivery and had dumped everyone's shopping on a road somewhere causing chaos.Poor bloke.
hifihigh said:
wazztie16 said:
Thread resurrection - Current Asda Delivery Driver for 4 years (shop then HSC (Home Shopping Centre - essentially a warehouse).
Any questions fire away!
What's the worst thing/messiest house you've ever seen whilst doing home deliveries?Any questions fire away!
Then there are some houses that I feel sorry for the people living there, usually elderly people on their own, floors full of dirt, pots left on the side not cleaned, I'd understand it with students but not the elderly, though it's not their fault. Does make you sad that people can be left and allowed to live like that.
selym said:
Sheets Tabuer said:
I also ordered Gillette razor heads that were substituted with bic disposables.
Marvellous.
Any grown man who owns a face knows that wouldn't do.Marvellous.
Only problem was that they didn't fit the fusion handle, so useless blades.
Until you've suffered at the hands of those hopeless sts at Homebase/Argos, you have nothing to worry about with Asda.
Nearly all of the Homebase/Argos cretins I've had the misfortune to deal with are all candidates to win the "Britains longest surviving brain transplant donor" competition.
ts at Homebase/Argos, you have nothing to worry about with Asda.Nearly all of the Homebase/Argos cretins I've had the misfortune to deal with are all candidates to win the "Britains longest surviving brain transplant donor" competition.
wildcat45 said:
I actually go shopping now as I have more time.
I found Tesco and Sainsbury to be fine. There was only once one problem.
The delivery was set for early evening - 6pm ish.
We get a call to say the man is running late and would 8 be OK.
Then another very apologetic call. We could re-schedule for tomorrow or they would get to us whenever they could in the next few hours.
Again it was fine.
At sometme after midnight the guy turns up full of apologies. He was really embarrassed and feared he was going to be in TV and in the papers for what he'd done.
He'd not st the van doors after his first delivery and had dumped everyone's shopping on a road somewhere causing chaos.
Poor bloke.
I've done that before I found Tesco and Sainsbury to be fine. There was only once one problem.
The delivery was set for early evening - 6pm ish.
We get a call to say the man is running late and would 8 be OK.
Then another very apologetic call. We could re-schedule for tomorrow or they would get to us whenever they could in the next few hours.
Again it was fine.
At sometme after midnight the guy turns up full of apologies. He was really embarrassed and feared he was going to be in TV and in the papers for what he'd done.
He'd not s
t the van doors after his first delivery and had dumped everyone's shopping on a road somewhere causing chaos.Poor bloke.
. Thankfully only with 15 trays of frozen. Pissing down with rain as well. wazztie16 said:
Nothing too messy really Tbh, houses that stink of dogs /cats etc aren't particularly pleasant, I just tend to hold my breath.
Then there are some houses that I feel sorry for the people living there, usually elderly people on their own, floors full of dirt, pots left on the side not cleaned, I'd understand it with students but not the elderly, though it's not their fault. Does make you sad that people can be left and allowed to live like that.
There's one customer I deliver to its so bad I've refused to go back, and also had a chat with social services about them. Then there are some houses that I feel sorry for the people living there, usually elderly people on their own, floors full of dirt, pots left on the side not cleaned, I'd understand it with students but not the elderly, though it's not their fault. Does make you sad that people can be left and allowed to live like that.
Customer is deaf and has a note on the door saying to just come in. Walk up shouting 'hello it's Tesco'. No response.
It's a flat, walk up the stairs still shouting. Still no response. House is dark and dingy (at around 3pm during the summer). Then the smell hit me. I can't describe how bad it was, but I felt so sick, gagging as I walked up.
Into the lounge and still no response. TV is on, along with the radio.
Loads of flys around the place. No one in the lounge. I'm starting to think someone may have died the smell was that bad.
Walk into the kitchen and see the bloke stood up smoking a pipe. Cooker was moving with God knows what on it. I shout again, no answer so poke him with my pen. He jumps out of his skin, I s
t myself as well. Put the shopping on the side, he signs for it. I can feel my shoes sticking to the floor as I leave the kitchen.
Run downstairs back to the van, chucking my pen in the bin on the way.
Decide it's not right for someone to be living like that, so give social services a ring just to let them know. They basically say there is nothing they can do, if he wants to live like that he can.
There's another customer who has God knows how many cats and the place stinks. She has a litter tray by the door that rather then clear the s
t she just puts more cat litter on it. Thankfully she just takes the shopping at the door, but still have to stand back a good six feet to avoid the smell!
wazztie16 said:
Thread resurrection - Current Asda Delivery Driver for 4 years (shop then HSC (Home Shopping Centre - essentially a warehouse).
Any questions fire away!
Do you prefer to hand over the bags while stood at the door, or do you prefer to be invited in and bring the bags in the kitchen yourself? I suspect the latter is faster and easier but i tend to find myself just having the bags passed to me.Any questions fire away!
- Edit, please note house does not stink of piss/st/dead people.
Edited by scottri on Friday 5th February 18:12
wazztie16 said:
Thread resurrection - Current Asda Delivery Driver for 4 years (shop then HSC (Home Shopping Centre - essentially a warehouse).
Any questions fire away!
I'll bite - does anyone tip you? What leeway do you have to knock money off if, say an item is damaged or the delivery is late? Can you do it direct or does it have to be a call to customer services?Any questions fire away!
Ive always found the Sainsburys delivery service excellent - but found drivers to be almost TOO friendly and chatty - much the same as the cashiers in store - is that just me being my normal misogynist self - or are you given parameters as to how to present on delivery?
Just curious...
paolow said:
I'll bite - does anyone tip you? What leeway do you have to knock money off if, say an item is damaged or the delivery is late? Can you do it direct or does it have to be a call to customer services?
Ive always found the Sainsburys delivery service excellent - but found drivers to be almost TOO friendly and chatty - much the same as the cashiers in store - is that just me being my normal misogynist self - or are you given parameters as to how to present on delivery?
Just curious...
I'm not a delivery driver, but I do work for Sainsbury's. We are basically forced to be overly friendly to customers. It's not enough to say hello and goodbye, ask for nectar card, etc. We are told to engage in smalltalk.Ive always found the Sainsburys delivery service excellent - but found drivers to be almost TOO friendly and chatty - much the same as the cashiers in store - is that just me being my normal misogynist self - or are you given parameters as to how to present on delivery?
Just curious...
We get a mystery shopper visit once a month, and amongst other things, they mark all the staff they interact with. The results of the visit are pinned up on the noticeboard. A less than perfect score means a chat with management.
We have to treat every customer as if they are a mystery shopper. Although I've not heard of anyone being disciplined, nobody wants to be the colleague that loses the store its gold status for the annual bonus. One bad score could cost everyone a couple of hundred quid.
paolow said:
I'll bite - does anyone tip you? What leeway do you have to knock money off if, say an item is damaged or the delivery is late? Can you do it direct or does it have to be a call to customer services?
Ive always found the Sainsburys delivery service excellent - but found drivers to be almost TOO friendly and chatty - much the same as the cashiers in store - is that just me being my normal misogynist self - or are you given parameters as to how to present on delivery?
Just curious...
I used to do asda home deliveries going back about 4 years ago now, so things might have changed since then. When I started I was told you might get the old tip most likely around Xmas, which technically we weren't allowed to accept, but as long as management didn't know then it was ok (I was told this by management). I worked there for about 18 months and only ever was offered one tip, on my very first day funnily enough! I declined it though as being new I didn't want to get into trouble, but also I saw the amount offered and it was less than a quid so I very politely declined.Ive always found the Sainsburys delivery service excellent - but found drivers to be almost TOO friendly and chatty - much the same as the cashiers in store - is that just me being my normal misogynist self - or are you given parameters as to how to present on delivery?
Just curious...
I could do discounts instantly and easily on my PDA thing I had to take with me to scan deliveries with. I once refunded about £100 of someones shopping as the morons who loaded the van put 2 bottles of wine in a crate by themselves, on top of the rest of the shopping, so they smashed together and soaked the shopping in wine. Most of it would have been ok as it was in sealed packaging, but as it was covered in wine I marked it all down as damaged and refunded it all on the spot as well as arranging for the whole order to be delivered again.
I would often refund items that were damaged in any way (almost every delivery would have a refund for damaged/incorrect/missing goods), never got in trouble for it as it was all genuine.
clockworks said:
I'm not a delivery driver, but I do work for Sainsbury's. We are basically forced to be overly friendly to customers. It's not enough to say hello and goodbye, ask for nectar card, etc. We are told to engage in smalltalk.
We get a mystery shopper visit once a month, and amongst other things, they mark all the staff they interact with. The results of the visit are pinned up on the noticeboard. A less than perfect score means a chat with management.
We have to treat every customer as if they are a mystery shopper. Although I've not heard of anyone being disciplined, nobody wants to be the colleague that loses the store its gold status for the annual bonus. One bad score could cost everyone a couple of hundred quid.
A less than perfect score?! That's pressure and unfair as everyone should be allowed a bad day. Hello and goodbye is enough for me. We get a mystery shopper visit once a month, and amongst other things, they mark all the staff they interact with. The results of the visit are pinned up on the noticeboard. A less than perfect score means a chat with management.
We have to treat every customer as if they are a mystery shopper. Although I've not heard of anyone being disciplined, nobody wants to be the colleague that loses the store its gold status for the annual bonus. One bad score could cost everyone a couple of hundred quid.
BTW is it like Pat Mustard on Father Ted? Do you get it away with randy bored housewives?
I'm going to try home shopping as I'm tired of trolley dings on my car- price wise who is best for the basics?
Moominator said:
A less than perfect score?! That's pressure and unfair as everyone should be allowed a bad day. Hello and goodbye is enough for me.
BTW is it like Pat Mustard on Father Ted? Do you get it away with randy bored housewives?
I'm going to try home shopping as I'm tired of trolley dings on my car- price wise who is best for the basics?
I use Morrisons for the basics, good value but they have a decent app/process (they partnered with Ocado)BTW is it like Pat Mustard on Father Ted? Do you get it away with randy bored housewives?
I'm going to try home shopping as I'm tired of trolley dings on my car- price wise who is best for the basics?
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